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  1. Help-Desk
  2. HELP-6563

FIWARE.Request.Lab.Spain.Instance problems

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi,
          Suddenly at aproximate 14:00h today our instance ssh has stopped working. The instance information is the following:
          name: mentalcheck-instance
          region: spain2
          account: massimo@bipsin.com
          So we tried to reboot it but the instance is not accessible.
          How can we solve this problem?
          Thanks.

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help
          [Created via e-mail received from: rdi@bipsin.com]

            Activity

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            danieles Daniele Santoro added a comment -

            Dear,

            I've forwarded your request to the Spain node support team. They will contact you soon.

            Best regards,
            Daniele

            Show
            danieles Daniele Santoro added a comment - Dear, I've forwarded your request to the Spain node support team. They will contact you soon. Best regards, Daniele
            Hide
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            fla Fernando Lopez added a comment -

            Dear user,

            We try to correct the issue, could you give us the ID of the instance, the Security Groups that you had and the network in which you deploy the server that you was using?

            Fernando

            Show
            fla Fernando Lopez added a comment - Dear user, We try to correct the issue, could you give us the ID of the instance, the Security Groups that you had and the network in which you deploy the server that you was using? Fernando
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            fw.ext.user FW External User added a comment -

            Comment by rdi@bipsin.com :

            Hi,

            Name: mentalcheck instance
            ID: 9d4c738d-7329-4b35-9be2-13852e58524c
            Status: ACTIVE
            node-int-net-01: 192.168.228.64
            node-int-net-01: 130.206.122.255
            Thanks for your help.
            Best regards.

            --------- Original Message --------- Subject: [FIWARE-JIRA] (HELP-6563) [Fiware-lab-help] Instance problems

            Show
            fw.ext.user FW External User added a comment - Comment by rdi@bipsin.com : Hi, Name: mentalcheck instance ID: 9d4c738d-7329-4b35-9be2-13852e58524c Status: ACTIVE node-int-net-01: 192.168.228.64 node-int-net-01: 130.206.122.255 Thanks for your help. Best regards. --------- Original Message --------- Subject: [FIWARE-JIRA] ( HELP-6563 ) [Fiware-lab-help] Instance problems
            Hide
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            fw.ext.user FW External User added a comment -

            Comment by rdi@bipsin.com :

            Hi,

            Name: mentalcheck instance
            ID: 9d4c738d-7329-4b35-9be2-13852e58524c
            Status: ACTIVE
            node-int-net-01: 192.168.228.64
            node-int-net-01: 130.206.122.255

            Yesterday the instance has the mentalcheck-sg security group, but I see that today it has changed to default. Can you change the security group to mentalcheck-sg again?

            Thanks.

            --------- Original Message --------- Subject: [FIWARE-JIRA] (HELP-6563) [Fiware-lab-help] Instance problems

            Show
            fw.ext.user FW External User added a comment - Comment by rdi@bipsin.com : Hi, Name: mentalcheck instance ID: 9d4c738d-7329-4b35-9be2-13852e58524c Status: ACTIVE node-int-net-01: 192.168.228.64 node-int-net-01: 130.206.122.255 Yesterday the instance has the mentalcheck-sg security group, but I see that today it has changed to default. Can you change the security group to mentalcheck-sg again? Thanks. --------- Original Message --------- Subject: [FIWARE-JIRA] ( HELP-6563 ) [Fiware-lab-help] Instance problems
            Hide
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            henar Henar Muñoz added a comment -

            Hi
            Your VM now has the required security groups. Tell me if it works or it is not.
            Sorry for all the inconveniences,
            Regards,
            Henar

            Show
            henar Henar Muñoz added a comment - Hi Your VM now has the required security groups. Tell me if it works or it is not. Sorry for all the inconveniences, Regards, Henar

              People

              • Assignee:
                henar Henar Muñoz
                Reporter:
                fw.ext.user FW External User
              • Votes:
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                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: