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  1. Help-Desk
  2. HELP-6563

FIWARE.Request.Lab.Spain.Instance problems

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi,
          Suddenly at aproximate 14:00h today our instance ssh has stopped working. The instance information is the following:
          name: mentalcheck-instance
          region: spain2
          account: massimo@bipsin.com
          So we tried to reboot it but the instance is not accessible.
          How can we solve this problem?
          Thanks.

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
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          [Created via e-mail received from: rdi@bipsin.com]

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		1h 3m 1 Daniele Santoro 10/May/16 6:20 PM
            In Progress In Progress Answered Answered
            		6d 15h 18m 1 Henar Muñoz 17/May/16 9:38 AM
            Answered Answered Closed Closed
            		2d 44m 1 Henar Muñoz 19/May/16 10:23 AM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] Instance problems FIWARE.Request.Lab.Spain.Instance problems
            HD-Enabler Unknown [ 10910 ]
            henar Henar Muñoz made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            henar Henar Muñoz made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            Hide
            Permalink
            henar Henar Muñoz added a comment -

            Hi
            Your VM now has the required security groups. Tell me if it works or it is not.
            Sorry for all the inconveniences,
            Regards,
            Henar

            Show
            henar Henar Muñoz added a comment - Hi Your VM now has the required security groups. Tell me if it works or it is not. Sorry for all the inconveniences, Regards, Henar
            henar Henar Muñoz made changes -
            Assignee Fernando Lopez [ fla ] Henar Muñoz [ henar ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Comment by rdi@bipsin.com :

            Hi,

            Name: mentalcheck instance
            ID: 9d4c738d-7329-4b35-9be2-13852e58524c
            Status: ACTIVE
            node-int-net-01: 192.168.228.64
            node-int-net-01: 130.206.122.255

            Yesterday the instance has the mentalcheck-sg security group, but I see that today it has changed to default. Can you change the security group to mentalcheck-sg again?

            Thanks.

            --------- Original Message --------- Subject: [FIWARE-JIRA] (HELP-6563) [Fiware-lab-help] Instance problems

            Show
            fw.ext.user FW External User added a comment - Comment by rdi@bipsin.com : Hi, Name: mentalcheck instance ID: 9d4c738d-7329-4b35-9be2-13852e58524c Status: ACTIVE node-int-net-01: 192.168.228.64 node-int-net-01: 130.206.122.255 Yesterday the instance has the mentalcheck-sg security group, but I see that today it has changed to default. Can you change the security group to mentalcheck-sg again? Thanks. --------- Original Message --------- Subject: [FIWARE-JIRA] ( HELP-6563 ) [Fiware-lab-help] Instance problems
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Comment by rdi@bipsin.com :

            Hi,

            Name: mentalcheck instance
            ID: 9d4c738d-7329-4b35-9be2-13852e58524c
            Status: ACTIVE
            node-int-net-01: 192.168.228.64
            node-int-net-01: 130.206.122.255
            Thanks for your help.
            Best regards.

            --------- Original Message --------- Subject: [FIWARE-JIRA] (HELP-6563) [Fiware-lab-help] Instance problems

            Show
            fw.ext.user FW External User added a comment - Comment by rdi@bipsin.com : Hi, Name: mentalcheck instance ID: 9d4c738d-7329-4b35-9be2-13852e58524c Status: ACTIVE node-int-net-01: 192.168.228.64 node-int-net-01: 130.206.122.255 Thanks for your help. Best regards. --------- Original Message --------- Subject: [FIWARE-JIRA] ( HELP-6563 ) [Fiware-lab-help] Instance problems
            Hide
            Permalink
            fla Fernando Lopez added a comment -

            Dear user,

            We try to correct the issue, could you give us the ID of the instance, the Security Groups that you had and the network in which you deploy the server that you was using?

            Fernando

            Show
            fla Fernando Lopez added a comment - Dear user, We try to correct the issue, could you give us the ID of the instance, the Security Groups that you had and the network in which you deploy the server that you was using? Fernando
            fla Fernando Lopez made changes -
            Assignee Spain Node Support Team [ spain.node ] Fernando Lopez [ fla ]
            danieles Daniele Santoro made changes -
            Assignee Spain Node Support Team [ spain.node ]
            Hide
            Permalink
            danieles Daniele Santoro added a comment -

            Dear,

            I've forwarded your request to the Spain node support team. They will contact you soon.

            Best regards,
            Daniele

            Show
            danieles Daniele Santoro added a comment - Dear, I've forwarded your request to the Spain node support team. They will contact you soon. Best regards, Daniele
            danieles Daniele Santoro made changes -
            HD-Node Unknown [ 10852 ] Spain [ 10846 ]
            danieles Daniele Santoro made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            backlogmanager Backlog Manager made changes -
            HD-Enabler Unknown [ 10910 ]
            HD-Node Unknown [ 10852 ]
            backlogmanager Backlog Manager made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                henar Henar Muñoz
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: