Comment by mario.scalabrino@yahoo.it :
I understand, thank you for the feedback

Mario

On 18/04/2016 11:12, Help-Desk wrote:
>
> From FIWARE JIRA - Main Help Desk ----
>
> -------------------------------------------------------------------------------
> Comments:
>
>
> José Ignacio Carretero Guarde - Today 11:11 AM
> ------------------
> The issue has been emailed:
> - Time sent: 18/Apr/16 11:11 AM
> - To: mario.scalabrino@yahoo.it
> - Cc: *fernando.lopezaguilar@telefonica.com,joseignacio.carreteroguarde@telefonica.com *
> - with subject: *(HELP-6398) Cannot access my instance in the cloud portal - instance seems down or cannot connect - important *
>
>
> ----
> Dear Mario,
>
> We had some network problems on Friday. They got solved on Saturday morning.
>
> Sorry for the inconvenences.
>
> Regards,
> José Ignacio.
>
>
> Henar Muñoz - Today 11:03 AM
> ------------------
> Hi
> We had a networking problem last weekend, now it is working again. Your VM is accesible
> ssh root@130.206.114.66
> The authenticity of host '130.206.114.66 (130.206.114.66)' can't be established.
> ECDSA key fingerprint is 11:a6:05:95:f8:dd:19:d2:76:4d:2c:c9:b7:1d:27:94.
> Are you sure you want to continue connecting (yes/no)?
>
> Regards,
> Henar
>
> ------------------------
> Issue id: HELP-6398
> Description:
> Dear help desk,
>
> I cannot acces my instance and the webserver seems down.
>
> This is supposed to be a production server, is it possible that
> disappears like this?
>
> I cannot access via SSH with Putty
> I cannot access via RDP via windows remote desktop connections
> From the web there is no response if you try to connect to 130.206.114.66
>
> Could you please help as soon as possible?
> I really don't understand how is this possible, the status of the
> instance is active and running, I restarted it twice I don't know what to do
>
>
> My credentials:
>
> Credentials:
> User name:mario.scalabrino@yahoo.it
> Tenant name: marioscalabrino cloud
> Tenant id: 198d8d1e93684abc999ac39fd63d7c6c
> Region: Spain2
> Authentication URL:http://130.206.84.8:4730/v3/
>
>
>
> Thank you for a fast response
>
> Mario
>
> [Created via e-mail received from: Mario Scalabrino <mario.scalabrino@yahoo.it>]
>
> FIWARE Chapter:
> FIWARE GEri:
>
> Status: Answered
>
> ---------------------
> This email was generated by FIWARE JIRA following an email received into the Main Help Desk.

The issue has been emailed:

• Time sent: 18/Apr/16 11:11 AM
• To: mario.scalabrino@yahoo.it
• Cc: *fernando.lopezaguilar@telefonica.com,joseignacio.carreteroguarde@telefonica.com *
• with subject: *(HELP-6398) Cannot access my instance in the cloud portal - instance seems down or cannot connect - important *
  

Dear Mario,

We had some network problems on Friday. They got solved on Saturday morning.

Sorry for the inconvenences.

Regards,
José Ignacio.

Hi
We had a networking problem last weekend, now it is working again. Your VM is accesible
ssh root@130.206.114.66
The authenticity of host '130.206.114.66 (130.206.114.66)' can't be established.
ECDSA key fingerprint is 11:a6:05:95:f8:dd:19:d2:76:4d:2c:c9:b7:1d:27:94.
Are you sure you want to continue connecting (yes/no)?

Regards,
Henar