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  1. Help-Desk
  2. HELP-6398

FIWARE.Request.Lab.Spain.Cannot access my instance in the cloud portal - instance seems down or cannot connect - important

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Blocker
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Dear help desk,

          I cannot acces my instance and the webserver seems down.

          This is supposed to be a production server, is it possible that
          disappears like this?

          I cannot access via SSH with Putty
          I cannot access via RDP via windows remote desktop connections
          From the web there is no response if you try to connect to 130.206.114.66

          Could you please help as soon as possible?
          I really don't understand how is this possible, the status of the
          instance is active and running, I restarted it twice I don't know what to do

          My credentials:

          Credentials:
          User name:mario.scalabrino@yahoo.it
          Tenant name: marioscalabrino cloud
          Tenant id: 198d8d1e93684abc999ac39fd63d7c6c
          Region: Spain2
          Authentication URL:http://130.206.84.8:4730/v3/

          Thank you for a fast response

          Mario

          [Created via e-mail received from: Mario Scalabrino <mario.scalabrino@yahoo.it>]

            Activity

              People

              • Assignee:
                jicg José Ignacio Carretero Guarde
                Reporter:
                fw.ext.user FW External User
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                Dates

                • Created:
                  Updated:
                  Resolved: