Details
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Type:
extRequest
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Status: Closed
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Priority:
Blocker
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
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Sender Email:
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HD-Node:Spain
Description
Dear help desk,
I cannot acces my instance and the webserver seems down.
This is supposed to be a production server, is it possible that
disappears like this?
I cannot access via SSH with Putty
I cannot access via RDP via windows remote desktop connections
From the web there is no response if you try to connect to 130.206.114.66
Could you please help as soon as possible?
I really don't understand how is this possible, the status of the
instance is active and running, I restarted it twice I don't know what to do
My credentials:
Credentials:
User name:mario.scalabrino@yahoo.it
Tenant name: marioscalabrino cloud
Tenant id: 198d8d1e93684abc999ac39fd63d7c6c
Region: Spain2
Authentication URL:http://130.206.84.8:4730/v3/
Thank you for a fast response
Mario
[Created via e-mail received from: Mario Scalabrino <mario.scalabrino@yahoo.it>]
Activity
| Field | Original Value | New Value |
|---|---|---|
| Component/s | FIWARE-LAB-HELP [ 10279 ] |
| Description |
Dear help desk, I cannot acces my instance and the webserver seems down. This is supposed to be a production server, is it possible that disappears like this? I cannot access via SSH with Putty I cannot access via RDP via windows remote desktop connections From the web there is no response if you try to connect to 130.206.114.66 Could you please help as soon as possible? I really don't understand how is this possible, the status of the instance is active and running, I restarted it twice I don't know what to do My credentials: Credentials: User name:mario.scalabrino@yahoo.it Tenant name: marioscalabrino cloud Tenant id: 198d8d1e93684abc999ac39fd63d7c6c Region: Spain2 Authentication URL:http://130.206.84.8:4730/v3/ Thank you for a fast response Mario [Created via e-mail received from: Mario Scalabrino <mario.scalabrino@yahoo.it>] |
Dear help desk, I cannot acces my instance and the webserver seems down. This is supposed to be a production server, is it possible that disappears like this? I cannot access via SSH with Putty I cannot access via RDP via windows remote desktop connections From the web there is no response if you try to connect to 130.206.114.66 Could you please help as soon as possible? I really don't understand how is this possible, the status of the instance is active and running, I restarted it twice I don't know what to do My credentials: Credentials: User name:mario.scalabrino@yahoo.it Tenant name: marioscalabrino cloud Tenant id: 198d8d1e93684abc999ac39fd63d7c6c Region: Spain2 Authentication URL:http://130.206.84.8:4730/v3/ Thank you for a fast response Mario [Created via e-mail received from: Mario Scalabrino <mario.scalabrino@yahoo.it>] |
| HD-Node | Spain [ 10846 ] |
| Assignee | Spain Node Support Team [ spain.node ] |
| Assignee | Spain Node Support Team [ spain.node ] | Henar Muñoz [ henar ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Status | In Progress [ 3 ] | Answered [ 10104 ] |
| Assignee | Henar Muñoz [ henar ] | José Ignacio Carretero Guarde [ jicg ] |
| Resolution | Done [ 10000 ] | |
| Status | Answered [ 10104 ] | Closed [ 6 ] |
| Summary | Cannot access my instance in the cloud portal - instance seems down or cannot connect - important | FIWARE.Request.Lab.Spain.Cannot access my instance in the cloud portal - instance seems down or cannot connect - important |
| Fix Version/s | 2021 [ 12600 ] |