The issue has been emailed:

• Time sent: 19/Apr/16 11:08 AM
• To: unai@ideable.net
• Cc: *fernando.lopezaguilar@telefonica.com,joseignacio.carreteroguarde@telefonica.com *
• with subject: *(HELP-6397) Instance no accesible *
  

Dear Unai,

Your VM is hosted in a host where we've detected a malfunctioning in the Hardware. This is likely to happen again. I'd suggest you to allow us to migrate your VM to another host. You'll experiment some downtime but that'll make the VM to be more stable.

Regards,
José Ignacio.

Comment by unai@ideable.net :
Hi,

thanks for your reply. I'll be great if you can migrate our VM to another
host in order to avoid this problems.

When will the change happen? We have a demo this afternoon, at 18:00 local
time.

Best regards,

On Tue, Apr 19, 2016 at 11:09 AM, Help-Desk <jira-help-desk@fi-ware.org>
wrote:

> Dear Unai,
>
> Your VM is hosted in a host where we've detected a malfunctioning in the
> Hardware. This is likely to happen again. I'd suggest you to allow us to
> migrate your VM to another host. You'll experiment some downtime but
> that'll make the VM to be more stable.
>
> Regards,
> José Ignacio.
>
>
> -------------------------------------------------------------------------------
> José Ignacio Carretero Guarde created HELP-6397:
> ---------------------------------------------------
>
> Summary: Instance no accesible
> Key: HELP-6397
> URL: https://jira.fiware.org/browse/HELP-6397
> Project: Help-Desk
> Issue Type: extRequest
> Components: FIWARE-LAB-HELP
> Reporter: FW External User
> Assignee: José Ignacio Carretero Guarde
>
>
> Hi,
>
> one of our Spain 2 node instances, kwido-dmz in not accesible since 2-3
> hours.
>
> Name: kwido-dmz
> ID: 6410d0db-e0fe-4bc6-ae66-ff32857a32ec
> Status: ACTIVE
>
> We've tried to reboot it several times but the error persist.
>
> Here is a screenshot taken from VNC connection:
>
>
> Any ideas?
>
> Thanks in advance,
> ​
>
> –
> Unai Martínez
> Ideable Solutions
> unai@ideable.net
> 667 656 752
>
> [Created via e-mail received from: Unai Martinez <unai@ideable.net>]
>
>
> -------------------------------------------------------------------------------
> Comments:
>
>
> –
>
> This email was generated by the JIRA Email This Issue plugin (
> https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue)
> from www.meta-inf.hu (http://www.meta-inf.hu).
>

–
Unai Martínez
Ideable Solutions
unai@ideable.net
667 656 752

Comment by joseignacio.carreteroguarde@telefonica.com :

Si quieres lo podemos dejar para mañana. — Por ejemplo.

Un saludo,
José Ignacio.

El 19/04/16 a las 11:26, Unai Martinez escribió:
Hi,

thanks for your reply. I'll be great if you can migrate our VM to another host in order to avoid this problems.

When will the change happen? We have a demo this afternoon, at 18:00 local time.

Best regards,

On Tue, Apr 19, 2016 at 11:09 AM, Help-Desk <jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>> wrote:
Dear Unai,

Your VM is hosted in a host where we've detected a malfunctioning in the Hardware. This is likely to happen again. I'd suggest you to allow us to migrate your VM to another host. You'll experiment some downtime but that'll make the VM to be more stable.

Regards,
José Ignacio.

-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6397:
---------------------------------------------------

Summary: Instance no accesible
Key: HELP-6397
URL: https://jira.fiware.org/browse/HELP-6397
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User
Assignee: José Ignacio Carretero Guarde

Hi,

one of our Spain 2 node instances, kwido-dmz in not accesible since 2-3
hours.

Name: kwido-dmz
ID: 6410d0db-e0fe-4bc6-ae66-ff32857a32ec
Status: ACTIVE

We've tried to reboot it several times but the error persist.

Here is a screenshot taken from VNC connection:

Any ideas?

Thanks in advance,
​

–
Unai Martínez
Ideable Solutions
unai@ideable.net<unai@ideable.net>
667 656 752

[Created via e-mail received from: Unai Martinez <<mailto:unai@ideable.net>unai@ideable.net<mailto:unai@ideable.net>>]

-------------------------------------------------------------------------------
Comments:

–

This email was generated by the JIRA Email This Issue plugin (https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue) from www.meta-inf.hu<http://www.meta-inf.hu> (<http://www.meta-inf.hu>http://www.meta-inf.hu).

–
Unai Martínez
Ideable Solutions
unai@ideable.net<unai@ideable.net>
667 656 752

Comment by unai@ideable.net :
Buenas,

podría ser el jueves? Es que mañana tenemos otras demos mañana y tarde.

Gracias por la comprensión.

Un saludo,

On Tue, Apr 19, 2016 at 11:55 AM, José Ignacio Carretero <
joseignacio.carreteroguarde@telefonica.com> wrote:

> Si quieres lo podemos dejar para mañana. — Por ejemplo.
>
> Un saludo,
> José Ignacio.
>
> El 19/04/16 a las 11:26, Unai Martinez escribió:
>
> Hi,
>
> thanks for your reply. I'll be great if you can migrate our VM to another
> host in order to avoid this problems.
>
> When will the change happen? We have a demo this afternoon, at 18:00 local
> time.
>
> Best regards,
>
>
>
> On Tue, Apr 19, 2016 at 11:09 AM, Help-Desk <jira-help-desk@fi-ware.org>
> wrote:
>
>> Dear Unai,
>>
>> Your VM is hosted in a host where we've detected a malfunctioning in the
>> Hardware. This is likely to happen again. I'd suggest you to allow us to
>> migrate your VM to another host. You'll experiment some downtime but
>> that'll make the VM to be more stable.
>>
>> Regards,
>> José Ignacio.
>>
>>
>> -------------------------------------------------------------------------------
>> José Ignacio Carretero Guarde created HELP-6397:
>> ---------------------------------------------------
>>
>> Summary: Instance no accesible
>> Key: HELP-6397
>> URL: https://jira.fiware.org/browse/HELP-6397
>> Project: Help-Desk
>> Issue Type: extRequest
>> Components: FIWARE-LAB-HELP
>> Reporter: FW External User
>> Assignee: José Ignacio Carretero Guarde
>>
>>
>> Hi,
>>
>> one of our Spain 2 node instances, kwido-dmz in not accesible since 2-3
>> hours.
>>
>> Name: kwido-dmz
>> ID: 6410d0db-e0fe-4bc6-ae66-ff32857a32ec
>> Status: ACTIVE
>>
>> We've tried to reboot it several times but the error persist.
>>
>> Here is a screenshot taken from VNC connection:
>>
>>
>> Any ideas?
>>
>> Thanks in advance,
>> ​
>>
>> –
>> Unai Martínez
>> Ideable Solutions
>> unai@ideable.net
>> 667 656 752
>>
>> [Created via e-mail received from: Unai Martinez < <unai@ideable.net>
>> unai@ideable.net>]
>>
>>
>> -------------------------------------------------------------------------------
>> Comments:
>>
>>
>> –
>>
>> This email was generated by the JIRA Email This Issue plugin (
>> https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue)
>> from www.meta-inf.hu ( <http://www.meta-inf.hu>http://www.meta-inf.hu).
>>
>
>
>
> –
> Unai Martínez
> Ideable Solutions
> unai@ideable.net
> 667 656 752
>
>
>
> ------------------------------
>
> Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario,
> puede contener información privilegiada o confidencial y es para uso
> exclusivo de la persona o entidad de destino. Si no es usted. el
> destinatario indicado, queda notificado de que la lectura, utilización,
> divulgación y/o copia sin autorización puede estar prohibida en virtud de
> la legislación vigente. Si ha recibido este mensaje por error, le rogamos
> que nos lo comunique inmediatamente por esta misma vía y proceda a su
> destrucción.
>
> The information contained in this transmission is privileged and
> confidential information intended only for the use of the individual or
> entity named above. If the reader of this message is not the intended
> recipient, you are hereby notified that any dissemination, distribution or
> copying of this communication is strictly prohibited. If you have received
> this transmission in error, do not read it. Please immediately reply to the
> sender that you have received this communication in error and then delete
> it.
>
> Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário,
> pode conter informação privilegiada ou confidencial e é para uso exclusivo
> da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário
> indicado, fica notificado de que a leitura, utilização, divulgação e/ou
> cópia sem autorização pode estar proibida em virtude da legislação vigente.
> Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique
> imediatamente por esta mesma via e proceda a sua destruição
>

–
Unai Martínez
Ideable Solutions
unai@ideable.net
667 656 752