Uploaded image for project: 'Help-Desk'
  1. Help-Desk
  2. HELP-6303

FIWARE.Request.Lab.SophiaAntipolis.FIWARE Lab Assistance

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-LAB-HELP
    • Labels:
      None

      Description

      Hello,

      I just had an account upgrade as a community user to create a few VMs, thank you for this

      My cloud instance is attached to the Sophia-Antipolis node but it is very slow today, and we can't work at all. Is there any known problem?
      One of my colleague is using the Seville node and it works better (in terms of performance), but his account is too limited to be able to do what we want.

      What we intend to do is having at least three instances with public IPs (one for Orion, one for SpagoBI, one for CKAN) that would be easily replicable. The optimum configuration would be having about 10 VMs sufficiently sized for good performances with data flows and remote access.
      The use case behind this is connecting city sensors and data to a data marketplace, though Fiware enablers and our own developments. We wish to demonstrate that to organizations (prospects and customers) that could be interested in using the Fiware framework.

      So we have a few questions:

      • is it easy for you to create additional resources whenever we ask for them?
      • could you provide us with a technical contact who we could talk with?

      [Description : logo Orange]<http://www.orange.com/>

      Marc-Antoine Mouilleron
      Data Valorization, Product-User Interaction and Traceability Services
      M2M, Internet of Things, Smart Cities
      Orange Labs Products and Services
      905 rue Albert Einstein
      06921 Sophia-Antipolis Cedex - France
      tel +33 492 94 53 10
      mob +33 632 29 88 79
      fax +33 493 65 35 91
      marcantoine.mouilleron@orange.com<marcantoine.mouilleron@orange.com>
      [Description : linkedin] <http://www.linkedin.com/in/marcantoinemouilleron>
      Consultez mes carnets de voyage / see my painted moleskine at http://www.flickr.com/photos/marcantoinemouilleronvignon/

      _________________________________________________________________________________________________________________________

      Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc
      pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler
      a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration,
      Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci.

      This message and its attachments may contain confidential or privileged information that may be protected by law;
      they should not be distributed, used or copied without authorisation.
      If you have received this email in error, please notify the sender and delete this message and its attachments.
      As emails may be altered, Orange is not liable for messages that have been modified, changed or falsified.
      Thank you.

      Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
      Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
      _______________________________________________
      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fiware.org
      https://lists.fiware.org/listinfo/fiware-lab-help
      [Created via e-mail received from: marcantoine.mouilleron@orange.com]

      1. ATT00001.png
        24 kB
      2. image.png
        24 kB
      3. image001.gif
        0.4 kB
      4. image002.gif
        1 kB
      5. jfhagcja.png
        24 kB

        Activity

        Hide
        Com4Innov Sophia Antipolis Node Helpdesk added a comment -

        Hello Marc Antoine,

        Can we setup a phone call (or skype or gotomeeting) so that we can discuss the issue in more detail please?
        Our points of contact are:

        Philippe Badia: philippe.badia@com4innov.com
        Ariel Otilibili: ariel.otilibili-anieli@com4innov.com
        Konstantinos Bountouris: konstantinos.bountouris@com4innov.com

        We can discuss that internally and we can put on hold the ticket for some time.

        What time and day is it convenient for you to discuss ?

        Best regards,
        Sophia Antipolis node

        Show
        Com4Innov Sophia Antipolis Node Helpdesk added a comment - Hello Marc Antoine, Can we setup a phone call (or skype or gotomeeting) so that we can discuss the issue in more detail please? Our points of contact are: Philippe Badia: philippe.badia@com4innov.com Ariel Otilibili: ariel.otilibili-anieli@com4innov.com Konstantinos Bountouris: konstantinos.bountouris@com4innov.com We can discuss that internally and we can put on hold the ticket for some time. What time and day is it convenient for you to discuss ? Best regards, Sophia Antipolis node
        Hide
        Com4Innov Sophia Antipolis Node Helpdesk added a comment -

        Hello,

        We have observed an issue with some other VMs as well and we are in the process of solving it.
        As soon as everything works fine again we come back to you.

        Best,
        Sophia Antipolis node

        Show
        Com4Innov Sophia Antipolis Node Helpdesk added a comment - Hello, We have observed an issue with some other VMs as well and we are in the process of solving it. As soon as everything works fine again we come back to you. Best, Sophia Antipolis node
        Hide
        Com4Innov Sophia Antipolis Node Helpdesk added a comment -

        Hello Marc Antoine,

        After the detection of the problem in our Sophia Antipolis node we are in the position to say that the problem seems to be fixed.
        Since yesterday the functionality of the node is again regular.

        Could you please check from your side?

        Best regards,

        Sophia Antipolis node

        Show
        Com4Innov Sophia Antipolis Node Helpdesk added a comment - Hello Marc Antoine, After the detection of the problem in our Sophia Antipolis node we are in the position to say that the problem seems to be fixed. Since yesterday the functionality of the node is again regular. Could you please check from your side? Best regards, Sophia Antipolis node
        Hide
        philippe Philippe Badia added a comment -

        Hello Manuel,

        We would like to change the email address of our admin account of the
        Sophia Antipolis.
        Ou historical Xifi node will be upgraded for Ficore and we did set up a
        new mailing list including both com4Innov and TAS france people

        Current mailing list is : admin.xifi@com4innov.com
        *New mailing list : support@c4itas.eu *

        We didn't find how to make this change from the profile account, thus
        this email

        Best regards,
        Philippe

        Ps : Current setting

        Show
        philippe Philippe Badia added a comment - Hello Manuel, We would like to change the email address of our admin account of the Sophia Antipolis. Ou historical Xifi node will be upgraded for Ficore and we did set up a new mailing list including both com4Innov and TAS france people Current mailing list is : admin.xifi@com4innov.com *New mailing list : support@c4itas.eu * We didn't find how to make this change from the profile account, thus this email Best regards, Philippe Ps : Current setting
        Hide
        philippe Philippe Badia added a comment -

        Hello Manuel,
        Do you have any update on this request or how to handle it ?
        Best regards
        Philippe

        Le 12/04/2016 08:46, Badia Philippe a écrit :
        > Hello Manuel,
        >
        > We would like to change the email address of our admin account of the
        > Sophia Antipolis.
        > Ou historical Xifi node will be upgraded for Ficore and we did set up
        > a new mailing list including both com4Innov and TAS france people
        >
        > Current mailing list is : admin.xifi@com4innov.com
        > *New mailing list : support@c4itas.eu *
        >
        > We didn't find how to make this change from the profile account, thus
        > this email
        >
        > Best regards,
        > Philippe
        >
        >
        > Ps : Current setting
        >
        >

        Show
        philippe Philippe Badia added a comment - Hello Manuel, Do you have any update on this request or how to handle it ? Best regards Philippe Le 12/04/2016 08:46, Badia Philippe a écrit : > Hello Manuel, > > We would like to change the email address of our admin account of the > Sophia Antipolis. > Ou historical Xifi node will be upgraded for Ficore and we did set up > a new mailing list including both com4Innov and TAS france people > > Current mailing list is : admin.xifi@com4innov.com > *New mailing list : support@c4itas.eu * > > We didn't find how to make this change from the profile account, thus > this email > > Best regards, > Philippe > > > Ps : Current setting > >
        Hide
        sysadmin System Administrator added a comment -

        From: Badia Philippe philippe.badia@com4innov.com
        Sent: jueves, 14 de abril de 2016 11:50
        To: MANUEL ESCRICHE VICENTE <manuel.escrichevicente@telefonica.com>
        Subject: Fwd: Re: Sophia Antipolis Node Helpdesk - Email change

        Hi Manuel,
        I realised that I didn't used the correct mail address ... sorry about that.
        Could you have a look at the below request ?
        Best regards,
        Philippe

        Le 12/04/2016 08:46, Badia Philippe a écrit :
        Hello Manuel,

        We would like to change the email address of our admin account of the Sophia Antipolis.
        Ou historical Xifi node will be upgraded for Ficore and we did set up a new mailing list including both com4Innov and TAS france people

        Current mailing list is : admin.xifi@com4innov.com<admin.xifi@com4innov.com>
        New mailing list : support@c4itas.eu<support@c4itas.eu>

        We didn't find how to make this change from the profile account, thus this email

        Best regards,
        Philippe

        Ps : Current setting

        [cid:part3.01060502.09080600@com4innov.com]

        Show
        sysadmin System Administrator added a comment - From: Badia Philippe philippe.badia@com4innov.com Sent: jueves, 14 de abril de 2016 11:50 To: MANUEL ESCRICHE VICENTE <manuel.escrichevicente@telefonica.com> Subject: Fwd: Re: Sophia Antipolis Node Helpdesk - Email change Hi Manuel, I realised that I didn't used the correct mail address ... sorry about that. Could you have a look at the below request ? Best regards, Philippe Le 12/04/2016 08:46, Badia Philippe a écrit : Hello Manuel, We would like to change the email address of our admin account of the Sophia Antipolis. Ou historical Xifi node will be upgraded for Ficore and we did set up a new mailing list including both com4Innov and TAS france people Current mailing list is : admin.xifi@com4innov.com< admin.xifi@com4innov.com > New mailing list : support@c4itas.eu< support@c4itas.eu > We didn't find how to make this change from the profile account, thus this email Best regards, Philippe Ps : Current setting [cid:part3.01060502.09080600@com4innov.com]

          People

          • Assignee:
            Com4Innov Sophia Antipolis Node Helpdesk
            Reporter:
            fw.ext.user FW External User
          • Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: