Uploaded image for project: 'Help-Desk'
  1. Help-Desk
  2. HELP-6258

FIWARE.Request.Lab.Budapest.FIWARE Lab resources issue

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Dear Burak, Javier,

          we have trouble accessing our FIWARE resources on the Budapest2 node.

          Is there a direct contact to the budapest help desk that you can provide
          for these and similar issues?
          Can you help soon?

          Regards,
          Aleksandar Šiposki,
          PAYS development team.
          FRACTALS project

          [Created via e-mail received from: Aleksandar Siposki <siposki@gmail.com>]

            Issue Links

            relates to

            extRequest - Request from external stakeholder received in the help desk HELC-1339 FIWARE.Request.Coach.FRACTALS.FIWARE Lab resources issue

            • Major - Major loss of function.
            • Closed

              Activity

              Ascending order - Click to sort in descending order
              backlogmanager Backlog Manager created issue -
              backlogmanager Backlog Manager made changes -
              Field Original Value New Value
              Link This issue relates to HELC-1339 [ HELC-1339 ]
              ichulani ilknur chulani made changes -
              Assignee Budapest Node Helpdesk [ wigner ]
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Hi Budapest team,

              The Fractals SME report that they are periodically having trouble with the resources on the Budapest2
              node.
              They have been able to reboot the 2 of their instances, but the third is in status rebooting for hours now.

              Could you kindly take a look?

              Thanks,

              ilknur

              Show
              ichulani ilknur chulani added a comment - Hi Budapest team, The Fractals SME report that they are periodically having trouble with the resources on the Budapest2 node. They have been able to reboot the 2 of their instances, but the third is in status rebooting for hours now. Could you kindly take a look? Thanks, ilknur
              WIGNER Budapest Node Helpdesk made changes -
              Status Open [ 1 ] In Progress [ 3 ]
              Hide
              Permalink
              WIGNER Budapest Node Helpdesk added a comment -

              The issue has been emailed:

              • Time sent: 30/Mar/16 5:40 PM
              • To: siposki@gmail.com
              • with subject: *(HELP-6258) FIWARE Lab resources issue *

              Dear Aleksandar,

              I restarted your VM (idm_instance) and it is now reachable. Please check it, and write us if everythings are fine.

              Sorry, for the inconvenience.

              Best regards,
              Gergő

              Show
              WIGNER Budapest Node Helpdesk added a comment - The issue has been emailed: Time sent: 30/Mar/16 5:40 PM To: siposki@gmail.com with subject: *( HELP-6258 ) FIWARE Lab resources issue * Dear Aleksandar, I restarted your VM (idm_instance) and it is now reachable. Please check it, and write us if everythings are fine. Sorry, for the inconvenience. Best regards, Gergő
              WIGNER Budapest Node Helpdesk made changes -
              Status In Progress [ 3 ] Answered [ 10104 ]
              Hide
              Permalink
              ichulani ilknur chulani added a comment - - edited

              User confirmed in HELC-1339 that the VMs work fine now, closing the ticket. Thanks Budapest team for your help .

              Show
              ichulani ilknur chulani added a comment - - edited User confirmed in HELC-1339 that the VMs work fine now, closing the ticket. Thanks Budapest team for your help .
              ichulani ilknur chulani made changes -
              Resolution Done [ 10000 ]
              Status Answered [ 10104 ] Closed [ 6 ]
              backlogmanager Backlog Manager made changes -
              Summary FIWARE Lab resources issue FIWARE.Request.Lab.FIWARE Lab resources issue
              backlogmanager Backlog Manager made changes -
              Summary FIWARE.Request.Lab.FIWARE Lab resources issue FIWARE.Request.Lab.Unknown.FIWARE Lab resources issue
              mev Manuel Escriche made changes -
              HD-Node Budapest [ 10911 ]
              backlogmanager Backlog Manager made changes -
              Summary FIWARE.Request.Lab.Unknown.FIWARE Lab resources issue FIWARE.Request.Lab.Budapest.Unknown.FIWARE Lab resources issue
              mev Manuel Escriche made changes -
              Summary FIWARE.Request.Lab.Budapest.Unknown.FIWARE Lab resources issue FIWARE.Request.Lab.Budapest.FIWARE Lab resources issue
              mev Manuel Escriche made changes -
              Sender Email siposki@gmail.com
              fla Fernando Lopez made changes -
              Fix Version/s 2021 [ 12600 ]
              Transition Time In Source Status Execution Times Last Executer Last Execution Date
              Open Open In Progress In Progress
              		1d 47m 1 Budapest Node Helpdesk 30/Mar/16 5:29 PM
              In Progress In Progress Answered Answered
              		10m 57s 1 Budapest Node Helpdesk 30/Mar/16 5:40 PM
              Answered Answered Closed Closed
              		17h 10m 1 ilknur chulani 31/Mar/16 10:50 AM

                People

                • Assignee:
                  WIGNER Budapest Node Helpdesk
                  Reporter:
                  fw.ext.user FW External User
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  2 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: