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  1. Help-Desk
  2. HELP-6247

FIWARE.Request.Tech.Data.Stream-oriented.Kurento crashes after resizing app window that we are recording

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None

          Description

          Dear FIWARE coach,
          we forward you a support request received from a CreatiFI applicant we are
          not able to solve.
          Please let us know if you need direct contact with the submitter.
          Thanks.

          ********************************

          We use Kurento to record the user's screen (through Chrome extension)

          Everything works well, but when we resize the application window we are
          recording Kurento crashes.

          This is the error msg kurento throws before crashing:
          2016-03-25 12:13:07.165925 2269 [140062474692352] error default
          video-frame.c:152 gst_video_frame_map_id() invalid buffer size 276480 <
          309120

          This really needs to be solved for our system because we cannot prevent
          users to resize their app screen size.

          ********************************

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          _______________________________________________
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          [Created via e-mail received from: Andrea Maestrini <amaestrini@create-net.org>]

            Issue Links

            relates to

            extRequest - Request from external stakeholder received in the help desk HELC-1346 [Fiware-creatifi-coaching] [CreatiFI Benelux Hub] Kurento crashes after resizing app window that we are recording

            • Major - Major loss of function.
            • Closed

              Activity

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              Permalink
              silviocretti Silvio Cretti added a comment -

              Dear,
              I suggest you to forward the issue to the FIWARE Kurento owner: Luiz Lopez
              BR

              Show
              silviocretti Silvio Cretti added a comment - Dear, I suggest you to forward the issue to the FIWARE Kurento owner: Luiz Lopez BR
              Hide
              Permalink
              llopez NaevaTeC Development Team added a comment - - edited

              Hi,
              Could you please answer this questions to have better picture of the problem?

              • What version of Kurento and its modules that you are using?
              • What format are you using for recording?
              • How are your pipeline elements connected?

              A quick way to answer the questions is to have a full kurento log from startup until the failure occurs. Logs can be found at /var/log/kurento-media-server and /var/log/kurento-media-server/logs directories.
              Regards

              Show
              llopez NaevaTeC Development Team added a comment - - edited Hi, Could you please answer this questions to have better picture of the problem? What version of Kurento and its modules that you are using? What format are you using for recording? How are your pipeline elements connected? A quick way to answer the questions is to have a full kurento log from startup until the failure occurs. Logs can be found at /var/log/kurento-media-server and /var/log/kurento-media-server/logs directories. Regards
              Hide
              Permalink
              llopez NaevaTeC Development Team added a comment -

              The issue has been emailed:

              • Time sent: 05/Apr/16 12:19 PM
              • To: amaestrini@create-net.org
              • with subject: *(HELP-6247) [Fiware-creatifi-coaching] [CreatiFI Benelux Hub] Kurento crashes after resizing app window that we are recording *

              Please provide further info as requested in last comment.

              Show
              llopez NaevaTeC Development Team added a comment - The issue has been emailed: Time sent: 05/Apr/16 12:19 PM To: amaestrini@create-net.org with subject: *( HELP-6247 ) [Fiware-creatifi-coaching] [CreatiFI Benelux Hub] Kurento crashes after resizing app window that we are recording * Please provide further info as requested in last comment.
              Hide
              Permalink
              silviocretti Silvio Cretti added a comment -

              Dear,
              I checked and I was informed by applicant that you can close the ticket given that they fixed the issue
              BR

              Show
              silviocretti Silvio Cretti added a comment - Dear, I checked and I was informed by applicant that you can close the ticket given that they fixed the issue BR

                People

                • Assignee:
                  llopez NaevaTeC Development Team
                  Reporter:
                  fw.ext.user FW External User
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  2 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: