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  1. Help-Desk
  2. HELP-6166

FIWARE.Request.Lab.Spain.Problems accesing my instance in Fiware

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi,

          This morning I found that my Fiware instance was not working, and I am not able to access it by SSH.
          I've tried to PAUSE/STOP it from the cloud dashboard of the Fiware-lab, but it seems to be frozen :S
          Yesterday, it was running ok with no problems... Are you doing some maintenance?

          FYI, my instance is http://130.206.112.180
          Orion, Pep Proxy and a mongo were working with no problem for the last 15 days... Until this morning
          Tell me if you need more information

          Thank you for your support,
          Regards

          ____________________________________________

          Mario Recio Prado

          R&D Senior Engineer
          Treelogic

          Skype: mariorecioprado

          +34 902 286 386 - +34 985 966 136
          Parque Tecnológico de Asturias · Parcela 30

          E33428 Llanera · ASTURIAS [Spain]
          www.treelogic.com

          www.twitter.com/treelogic

          ___________________________________________

          Antes de imprimir este mail, piensa en el medio ambiente.

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help
          [Created via e-mail received from: Mario Recio Prado <mario.recio@treelogic.com>]

            Activity

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            jicg José Ignacio Carretero Guarde added a comment -

            The issue has been emailed:

            • Time sent: 18/Mar/16 10:23 AM
            • To: mario.recio@treelogic.com
            • Cc: *fernando.lopezaguilar@telefonica.com,joseignacio.carreteroguarde@telefonica.com *
            • with subject: *(HELP-6166) [Fiware-lab-help] [Fiware] Problems accesing my instance in Fiware *

            Dear Mario,

            Sorry for the inconveniences but we seem to have some problems with the access to part of our infrastrucutre. We are working to solve the problems.

            Regards,
            José Ignacio.

            Show
            jicg José Ignacio Carretero Guarde added a comment - The issue has been emailed: Time sent: 18/Mar/16 10:23 AM To: mario.recio@treelogic.com Cc: *fernando.lopezaguilar@telefonica.com,joseignacio.carreteroguarde@telefonica.com * with subject: *( HELP-6166 ) [Fiware-lab-help] [Fiware] Problems accesing my instance in Fiware * Dear Mario, Sorry for the inconveniences but we seem to have some problems with the access to part of our infrastrucutre. We are working to solve the problems. Regards, José Ignacio.
            Hide
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            jicg José Ignacio Carretero Guarde added a comment -

            The issue has been emailed:

            • Time sent: 18/Mar/16 11:57 AM
            • To: mario.recio@treelogic.com
            • Cc: *fernando.lopezaguilar@telefonica.com,joseignacio.carreteroguarde@telefonica.com *
            • with subject: *(HELP-6166) [Fiware-lab-help] [Fiware] Problems accesing my instance in Fiware *

            Dear Mario,

            We finally solved our problems. Your host is up and running again.

            Regards,
            José Ignacio.

            Show
            jicg José Ignacio Carretero Guarde added a comment - The issue has been emailed: Time sent: 18/Mar/16 11:57 AM To: mario.recio@treelogic.com Cc: *fernando.lopezaguilar@telefonica.com,joseignacio.carreteroguarde@telefonica.com * with subject: *( HELP-6166 ) [Fiware-lab-help] [Fiware] Problems accesing my instance in Fiware * Dear Mario, We finally solved our problems. Your host is up and running again. Regards, José Ignacio.
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            fw.ext.user FW External User added a comment -

            Dear all
            It is working properly again
            Thank you very much

            Regards

            Show
            fw.ext.user FW External User added a comment - Dear all It is working properly again Thank you very much Regards
            Hide
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            fw.ext.user FW External User added a comment -

            Comment by mario.recio@treelogic.com :

            Dear all,

            Sorry for refloating this issue, but I'm having the same problem again.
            I can not access my instance by SSH (30.206.112.180). I tried to restart it , reassociate the IP ... and it does not work .
            I have been always able to access by ssh -i myKey.pem root@130.206.112.180 , but today (a month later since my last access), it is not working

            Am I missing something?

            Thank you in advance,
            Regards

            Show
            fw.ext.user FW External User added a comment - Comment by mario.recio@treelogic.com : Dear all, Sorry for refloating this issue, but I'm having the same problem again. I can not access my instance by SSH (30.206.112.180). I tried to restart it , reassociate the IP ... and it does not work . I have been always able to access by ssh -i myKey.pem root@130.206.112.180 , but today (a month later since my last access), it is not working Am I missing something? Thank you in advance, Regards

              People

              • Assignee:
                jicg José Ignacio Carretero Guarde
                Reporter:
                fw.ext.user FW External User
              • Votes:
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                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: