Uploaded image for project: 'Help-Desk'
  1. Help-Desk
  2. HELP-6166

FIWARE.Request.Lab.Spain.Problems accesing my instance in Fiware

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-LAB-HELP
    • Labels:
      None

      Description

      Hi,

      This morning I found that my Fiware instance was not working, and I am not able to access it by SSH.
      I've tried to PAUSE/STOP it from the cloud dashboard of the Fiware-lab, but it seems to be frozen :S
      Yesterday, it was running ok with no problems... Are you doing some maintenance?

      FYI, my instance is http://130.206.112.180
      Orion, Pep Proxy and a mongo were working with no problem for the last 15 days... Until this morning
      Tell me if you need more information

      Thank you for your support,
      Regards

      ____________________________________________

      Mario Recio Prado

      R&D Senior Engineer
      Treelogic

      Skype: mariorecioprado

      +34 902 286 386 - +34 985 966 136
      Parque Tecnológico de Asturias · Parcela 30

      E33428 Llanera · ASTURIAS [Spain]
      www.treelogic.com

      www.twitter.com/treelogic

      ___________________________________________

      Antes de imprimir este mail, piensa en el medio ambiente.

      Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
      Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
      _______________________________________________
      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fiware.org
      https://lists.fiware.org/listinfo/fiware-lab-help
      [Created via e-mail received from: Mario Recio Prado <mario.recio@treelogic.com>]

        Activity

        Hide
        jicg José Ignacio Carretero Guarde added a comment -

        The issue has been emailed:

        • Time sent: 18/Mar/16 10:23 AM
        • To: mario.recio@treelogic.com
        • Cc: *fernando.lopezaguilar@telefonica.com,joseignacio.carreteroguarde@telefonica.com *
        • with subject: *(HELP-6166) [Fiware-lab-help] [Fiware] Problems accesing my instance in Fiware *

        Dear Mario,

        Sorry for the inconveniences but we seem to have some problems with the access to part of our infrastrucutre. We are working to solve the problems.

        Regards,
        José Ignacio.

        Show
        jicg José Ignacio Carretero Guarde added a comment - The issue has been emailed: Time sent: 18/Mar/16 10:23 AM To: mario.recio@treelogic.com Cc: *fernando.lopezaguilar@telefonica.com,joseignacio.carreteroguarde@telefonica.com * with subject: *( HELP-6166 ) [Fiware-lab-help] [Fiware] Problems accesing my instance in Fiware * Dear Mario, Sorry for the inconveniences but we seem to have some problems with the access to part of our infrastrucutre. We are working to solve the problems. Regards, José Ignacio.
        Hide
        jicg José Ignacio Carretero Guarde added a comment -

        The issue has been emailed:

        • Time sent: 18/Mar/16 11:57 AM
        • To: mario.recio@treelogic.com
        • Cc: *fernando.lopezaguilar@telefonica.com,joseignacio.carreteroguarde@telefonica.com *
        • with subject: *(HELP-6166) [Fiware-lab-help] [Fiware] Problems accesing my instance in Fiware *

        Dear Mario,

        We finally solved our problems. Your host is up and running again.

        Regards,
        José Ignacio.

        Show
        jicg José Ignacio Carretero Guarde added a comment - The issue has been emailed: Time sent: 18/Mar/16 11:57 AM To: mario.recio@treelogic.com Cc: *fernando.lopezaguilar@telefonica.com,joseignacio.carreteroguarde@telefonica.com * with subject: *( HELP-6166 ) [Fiware-lab-help] [Fiware] Problems accesing my instance in Fiware * Dear Mario, We finally solved our problems. Your host is up and running again. Regards, José Ignacio.
        Hide
        fw.ext.user FW External User added a comment -

        Dear all
        It is working properly again
        Thank you very much

        Regards

        Show
        fw.ext.user FW External User added a comment - Dear all It is working properly again Thank you very much Regards
        Hide
        fw.ext.user FW External User added a comment -

        Comment by mario.recio@treelogic.com :

        Dear all,

        Sorry for refloating this issue, but I'm having the same problem again.
        I can not access my instance by SSH (30.206.112.180). I tried to restart it , reassociate the IP ... and it does not work .
        I have been always able to access by ssh -i myKey.pem root@130.206.112.180 , but today (a month later since my last access), it is not working

        Am I missing something?

        Thank you in advance,
        Regards

        Show
        fw.ext.user FW External User added a comment - Comment by mario.recio@treelogic.com : Dear all, Sorry for refloating this issue, but I'm having the same problem again. I can not access my instance by SSH (30.206.112.180). I tried to restart it , reassociate the IP ... and it does not work . I have been always able to access by ssh -i myKey.pem root@130.206.112.180 , but today (a month later since my last access), it is not working Am I missing something? Thank you in advance, Regards

          People

          • Assignee:
            jicg José Ignacio Carretero Guarde
            Reporter:
            fw.ext.user FW External User
          • Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: