Details
-
Type:
extRequest
-
Status: Closed
-
Priority:
Major
-
Resolution: Done
-
Fix Version/s: 2021
-
Component/s: FIWARE-LAB-HELP
-
Labels:None
-
Sender Email:
-
External Participants:
-
HD-Node:Spain
Description
Hi,
I wanted to reconfigure my orion instance and can´t see it any more on fiware cloud website. It appears empty.
I can connect to my instance but I can´t see it on fiware cloud website.
[cid:image001.jpg@01D17527.18EE2690]
If you could check what´s going on I´d appreciate it.
My user diaz.daniel@gmail.com<diaz.daniel@gmail.com
>
My id Info: diazdaniel cloud (ID a50417b9046b4d8c9ee94bf8cc0434a8)
Many thanks.
--Daniel
Daniel Díaz Luengo
Valencia SmartCity Project Manager| Telefónica de España | Operaciones M2M - Smart Cities
C/San Vicente, 148 Planta 6ª 46007. Valencia
daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com> | Tel +34 608 79 98 73 | Tel +34 96 3872016
________________________________
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[Created via e-mail received from: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com>]
Activity
Comment by daniel.diazluengo@telefonica.com :
Hola Jose Ignacio,
De nuevo, mi instancia, ha desaparecido.
Ahora parece asociado a Budapest...
[cid:image001.jpg@01D1F306.3B12B490]
[cid:image002.jpg@01D1F306.3B12B490]
Daniel Díaz Luengo
Dirección Proyecto Valencia SmartCity| Telefónica de España | Operaciones M2M - Smart Cities
C/San Vicente, 148 Planta 6ª 46007. Valencia
daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com> | Tel +34 608 79 98 73 | Tel +34 96 3872016
De: DANIEL DIAZ LUENGO
Enviado el: miércoles, 09 de marzo de 2016 13:20
Para: JOSE IGNACIO CARRETERO GUARDE
Asunto: RE: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Gracias de nuevo.
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 13:19
Para: DANIEL DIAZ LUENGO
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Por favor, no pida disculpas. Gracias a usted por escribirnos para solventar sus dudas.
Un saludo,
José Ignacio.
El 09/03/16 a las 11:06, DANIEL DIAZ LUENGO escribió:
Thanks for your support. My apologies for the possible inconvenience (and my ignorance
).
BR
--Daniel
Daniel Díaz Luengo
Dirección Proyecto Valencia SmartCity| Telefónica de España | Operaciones M2M - Smart Cities
C/San Vicente, 148 Planta 6ª 46007. Valencia
daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com> | Tel +34 608 79 98 73 | Tel +34 96 3872016
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 11:00
Para: DANIEL DIAZ LUENGO; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
No. In fact, VMs are shown only in the regions where they are. I'm glad this is solved.
Regards,
José Ignacio.
El 09/03/16 a las 08:47, DANIEL DIAZ LUENGO escribió:
Dear Jose Ignacio,
When I log into https://cloud.lab.fiware.org/#nova I am in Zurich2 Region... no clue why.
The instances option is empty... my orion instance is not there...
I change to Spain2 (now that I now it´s only there) and I can see it there.... So I guess this is fixed.
Is this going to happen every now and then?. I mean... my instance going from one region to another...
Shouldn´t it show me in "Spain2" region by default when I log in?.
Thanks.
--Daniel
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 8:43
Para: DANIEL DIAZ LUENGO; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Dear Daniel,
Have you tryied with some other browser?
On the left side of the cloud Screen, it can be read "Region" and under "Region" I suppose it must say "Spain2", Is it? The fact is that you vm exists and it is reachable. And I have tryied using a Chrome Browser on a Windows 7 and I could not reproduce your bug.
Regards,
José Ignacio.
El 04/03/16 a las 16:52, DANIEL DIAZ LUENGO escribió:
Same as always. Chrome and windows 7.
I can access to the site and browse everything but my image it's just not there....
I can access using ssh but I can't reconfigure anything through the fiware cloud web site...
Thanks
Enviado de Samsung Mobile
-------- Mensaje original --------
De: Help-Desk <jira-help-desk@fi-ware.org><jira-help-desk@fi-ware.org>
Fecha: 04/03/2016 16:46 (GMT+01:00)
Para: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com><daniel.diazluengo@telefonica.com>
Cc: JOSE IGNACIO CARRETERO GUARDE <joseignacio.carreteroguarde@telefonica.com><joseignacio.carreteroguarde@telefonica.com>
Asunto: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6040:
---------------------------------------------------
Summary: [Fiware-lab-help] FIWARE Lab Assistance
Key: HELP-6040
URL: https://jira.fiware.org/browse/HELP-6040
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User
This email was generated by the FIWARE JIRA (http://jira.fiware.org).
Dear Daniel,
This is a completely different issue and has nothing to do with the original ticket. I kindly ask you to open a new ticket by sending a completely new email to fiware-lab-help@lists.fiware.org explaining your new problem. And by the way, I'd also like to encourage you to use english when mailing to this list.
Best Regards,
José Ignacio.
Comment by daniel.diazluengo@telefonica.com :
Dear all,
Following J.Ignacio indications, I changed my instance to "Spain2" and I´ve been able to see my instance, check config and reboot it. but still not network reachable... Any clue?
Thanks & BR.
–
Daniel Díaz Luengo
Dirección Proyecto Valencia SmartCity| Telefónica de España | Operaciones M2M - Smart Cities
C/San Vicente, 148 Planta 6ª 46007. Valencia daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com> | Tel +34 608 79 98 73 | Tel +34 96 3872016
----Mensaje original----
De: Help-Desk jira-help-desk@fi-ware.org
Enviado el: miércoles, 10 de agosto de 2016 13:26
Para: DANIEL DIAZ LUENGO
CC: fiware-lab-help@lists.fiware.org
Asunto: [FIWARE-JIRA] (HELP-6040) FIWARE.Request.Lab.Spain.FIWARE Lab Assistance
From FIWARE JIRA - Main Help Desk ----
-------------------------------------------------------------------------------
Comments:
José Ignacio Carretero Guarde - Today 1:25 PM
------------------
Dear Daniel,
This is a completely different issue and has nothing to do with the original ticket. I kindly ask you to open a new ticket by sending a completely new email to fiware-lab-help@lists.fiware.org explaining your new problem. And by the way, I'd also like to encourage you to use english when mailing to this list.
Best Regards,
José Ignacio.
FW External User - Today 12:55 PM
------------------
Comment by daniel.diazluengo@telefonica.com :
Hola Jose Ignacio,
De nuevo, mi instancia, ha desaparecido.
Ahora parece asociado a Budapest...
[cid:image001.jpg@01D1F306.3B12B490]
[cid:image002.jpg@01D1F306.3B12B490]
Daniel Díaz Luengo
Dirección Proyecto Valencia SmartCity| Telefónica de España | Operaciones M2M - Smart Cities C/San Vicente, 148 Planta 6ª 46007. Valencia daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com> | Tel +34 608 79 98 73 | Tel +34 96 3872016
De: DANIEL DIAZ LUENGO
Enviado el: miércoles, 09 de marzo de 2016 13:20
Para: JOSE IGNACIO CARRETERO GUARDE
Asunto: RE: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Gracias de nuevo.
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 13:19
Para: DANIEL DIAZ LUENGO
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Por favor, no pida disculpas. Gracias a usted por escribirnos para solventar sus dudas.
Un saludo,
José Ignacio.
El 09/03/16 a las 11:06, DANIEL DIAZ LUENGO escribió:
Thanks for your support. My apologies for the possible inconvenience (and my ignorance).
BR
--Daniel
Daniel Díaz Luengo
Dirección Proyecto Valencia SmartCity| Telefónica de España | Operaciones M2M - Smart Cities C/San Vicente, 148 Planta 6ª 46007. Valencia daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com> | Tel +34 608 79 98 73 | Tel +34 96 3872016
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 11:00
Para: DANIEL DIAZ LUENGO; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
No. In fact, VMs are shown only in the regions where they are. I'm glad this is solved.
Regards,
José Ignacio.
El 09/03/16 a las 08:47, DANIEL DIAZ LUENGO escribió:
Dear Jose Ignacio,
When I log into https://cloud.lab.fiware.org/#nova I am in Zurich2 Region... no clue why.
The instances option is empty... my orion instance is not there...
I change to Spain2 (now that I now it´s only there) and I can see it there.... So I guess this is fixed.
Is this going to happen every now and then?. I mean... my instance going from one region to another...
Shouldn´t it show me in "Spain2" region by default when I log in?.
Thanks.
--Daniel
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 8:43
Para: DANIEL DIAZ LUENGO; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Dear Daniel,
Have you tryied with some other browser?
On the left side of the cloud Screen, it can be read "Region" and under "Region" I suppose it must say "Spain2", Is it? The fact is that you vm exists and it is reachable. And I have tryied using a Chrome Browser on a Windows 7 and I could not reproduce your bug.
Regards,
José Ignacio.
El 04/03/16 a las 16:52, DANIEL DIAZ LUENGO escribió:
Same as always. Chrome and windows 7.
I can access to the site and browse everything but my image it's just not there....
I can access using ssh but I can't reconfigure anything through the fiware cloud web site...
Thanks
Enviado de Samsung Mobile
-------- Mensaje original --------
De: Help-Desk <jira-help-desk@fi-ware.org><jira-help-desk@fi-ware.org>
Fecha: 04/03/2016 16:46 (GMT+01:00)
Para: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com><daniel.diazluengo@telefonica.com>
Cc: JOSE IGNACIO CARRETERO GUARDE <joseignacio.carreteroguarde@telefonica.com><joseignacio.carreteroguarde@telefonica.com>
Asunto: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6040:
---------------------------------------------------
Summary: [Fiware-lab-help] FIWARE Lab Assistance
Key: HELP-6040
URL: https://jira.fiware.org/browse/HELP-6040
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User
This email was generated by the FIWARE JIRA (http://jira.fiware.org).
FW External User - 09/Mar/16 11:07 AM
------------------
Thanks for your support. My apologies for the possible inconvenience (and my ignorance).
BR
--Daniel
Daniel Díaz Luengo
Dirección Proyecto Valencia SmartCity| Telefónica de España | Operaciones M2M - Smart Cities C/San Vicente, 148 Planta 6ª 46007. Valencia daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com> | Tel +34 608 79 98 73 | Tel +34 96 3872016
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 11:00
Para: DANIEL DIAZ LUENGO; jira-help-desk@fi-ware.org
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
No. In fact, VMs are shown only in the regions where they are. I'm glad this is solved.
Regards,
José Ignacio.
El 09/03/16 a las 08:47, DANIEL DIAZ LUENGO escribió:
Dear Jose Ignacio,
When I log into https://cloud.lab.fiware.org/#nova I am in Zurich2 Region... no clue why.
The instances option is empty... my orion instance is not there...
I change to Spain2 (now that I now it´s only there) and I can see it there.... So I guess this is fixed.
Is this going to happen every now and then?. I mean... my instance going from one region to another...
Shouldn´t it show me in "Spain2" region by default when I log in?.
Thanks.
--Daniel
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 8:43
Para: DANIEL DIAZ LUENGO; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Dear Daniel,
Have you tryied with some other browser?
On the left side of the cloud Screen, it can be read "Region" and under "Region" I suppose it must say "Spain2", Is it? The fact is that you vm exists and it is reachable. And I have tryied using a Chrome Browser on a Windows 7 and I could not reproduce your bug.
Regards,
José Ignacio.
El 04/03/16 a las 16:52, DANIEL DIAZ LUENGO escribió:
Same as always. Chrome and windows 7.
I can access to the site and browse everything but my image it's just not there....
I can access using ssh but I can't reconfigure anything through the fiware cloud web site...
Thanks
Enviado de Samsung Mobile
-------- Mensaje original --------
De: Help-Desk <jira-help-desk@fi-ware.org><jira-help-desk@fi-ware.org>
Fecha: 04/03/2016 16:46 (GMT+01:00)
Para: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com><daniel.diazluengo@telefonica.com>
Cc: JOSE IGNACIO CARRETERO GUARDE <joseignacio.carreteroguarde@telefonica.com><joseignacio.carreteroguarde@telefonica.com>
Asunto: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6040:
---------------------------------------------------
Summary: [Fiware-lab-help] FIWARE Lab Assistance
Key: HELP-6040
URL: https://jira.fiware.org/browse/HELP-6040
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User
This email was generated by the FIWARE JIRA (http://jira.fiware.org).
FW External User - 09/Mar/16 11:02 AM
------------------
No. In fact, VMs are shown only in the regions where they are. I'm glad this is solved.
Regards,
José Ignacio.
El 09/03/16 a las 08:47, DANIEL DIAZ LUENGO escribió:
Dear Jose Ignacio,
When I log into https://cloud.lab.fiware.org/#nova I am in Zurich2 Region… no clue why.
The instances option is empty… my orion instance is not there…
I change to Spain2 (now that I now it´s only there) and I can see it there…. So I guess this is fixed.
Is this going to happen every now and then?. I mean… my instance going from one region to another… Shouldn´t it show me in “Spain2” region by default when I log in?.
Thanks.
--Daniel
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 8:43
Para: DANIEL DIAZ LUENGO; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Dear Daniel,
Have you tryied with some other browser?
On the left side of the cloud Screen, it can be read "Region" and under "Region" I suppose it must say "Spain2", Is it? The fact is that you vm exists and it is reachable. And I have tryied using a Chrome Browser on a Windows 7 and I could not reproduce your bug.
Regards,
José Ignacio.
El 04/03/16 a las 16:52, DANIEL DIAZ LUENGO escribió:
Same as always. Chrome and windows 7.
I can access to the site and browse everything but my image it's just not there....
I can access using ssh but I can't reconfigure anything through the fiware cloud web site...
Thanks
Enviado de Samsung Mobile
-------- Mensaje original --------
De: Help-Desk <jira-help-desk@fi-ware.org><jira-help-desk@fi-ware.org>
Fecha: 04/03/2016 16:46 (GMT+01:00)
Para: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com><daniel.diazluengo@telefonica.com>
Cc: JOSE IGNACIO CARRETERO GUARDE <joseignacio.carreteroguarde@telefonica.com> <joseignacio.carreteroguarde@telefonica.com><joseignacio.carreteroguarde@telefonica.com>
Asunto: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6040:
---------------------------------------------------
Summary: [Fiware-lab-help] FIWARE Lab Assistance
Key: HELP-6040
URL: https://jira.fiware.org/browse/HELP-6040
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User
This email was generated by the FIWARE JIRA (<http://jira.fiware.org>http://jira.fiware.org).
FW External User - 09/Mar/16 8:48 AM
------------------
Dear Jose Ignacio,
When I log into https://cloud.lab.fiware.org/#nova I am in Zurich2 Region... no clue why.
The instances option is empty... my orion instance is not there...
I change to Spain2 (now that I now it´s only there) and I can see it there.... So I guess this is fixed.
Is this going to happen every now and then?. I mean... my instance going from one region to another...
Shouldn´t it show me in "Spain2" region by default when I log in?.
Thanks.
--Daniel
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 8:43
Para: DANIEL DIAZ LUENGO; jira-help-desk@fi-ware.org
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Dear Daniel,
Have you tryied with some other browser?
On the left side of the cloud Screen, it can be read "Region" and under "Region" I suppose it must say "Spain2", Is it? The fact is that you vm exists and it is reachable. And I have tryied using a Chrome Browser on a Windows 7 and I could not reproduce your bug.
Regards,
José Ignacio.
El 04/03/16 a las 16:52, DANIEL DIAZ LUENGO escribió:
Same as always. Chrome and windows 7.
I can access to the site and browse everything but my image it's just not there....
I can access using ssh but I can't reconfigure anything through the fiware cloud web site...
Thanks
Enviado de Samsung Mobile
-------- Mensaje original --------
De: Help-Desk <jira-help-desk@fi-ware.org><jira-help-desk@fi-ware.org>
Fecha: 04/03/2016 16:46 (GMT+01:00)
Para: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com><daniel.diazluengo@telefonica.com>
Cc: JOSE IGNACIO CARRETERO GUARDE <joseignacio.carreteroguarde@telefonica.com><joseignacio.carreteroguarde@telefonica.com>
Asunto: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6040:
---------------------------------------------------
Summary: [Fiware-lab-help] FIWARE Lab Assistance
Key: HELP-6040
URL: https://jira.fiware.org/browse/HELP-6040
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User
This email was generated by the FIWARE JIRA (http://jira.fiware.org).
FW External User - 09/Mar/16 8:44 AM
------------------
Dear Daniel,
Have you tryied with some other browser?
On the left side of the cloud Screen, it can be read "Region" and under "Region" I suppose it must say "Spain2", Is it? The fact is that you vm exists and it is reachable. And I have tryied using a Chrome Browser on a Windows 7 and I could not reproduce your bug.
Regards,
José Ignacio.
El 04/03/16 a las 16:52, DANIEL DIAZ LUENGO escribió:
Same as always. Chrome and windows 7.
I can access to the site and browse everything but my image it's just not there....
I can access using ssh but I can't reconfigure anything through the fiware cloud web site...
Thanks
Enviado de Samsung Mobile
-------- Mensaje original --------
De: Help-Desk <jira-help-desk@fi-ware.org><jira-help-desk@fi-ware.org>
Fecha: 04/03/2016 16:46 (GMT+01:00)
Para: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com><daniel.diazluengo@telefonica.com>
Cc: JOSE IGNACIO CARRETERO GUARDE <joseignacio.carreteroguarde@telefonica.com><joseignacio.carreteroguarde@telefonica.com>
Asunto: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6040:
---------------------------------------------------
Summary: [Fiware-lab-help] FIWARE Lab Assistance
Key: HELP-6040
URL: https://jira.fiware.org/browse/HELP-6040
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User
This email was generated by the FIWARE JIRA (<http://jira.fiware.org>http://jira.fiware.org).
FW External User - 04/Mar/16 4:53 PM
------------------
Same as always. Chrome and windows 7.
I can access to the site and browse everything but my image it's just not there....
I can access using ssh but I can't reconfigure anything through the fiware cloud web site...
Thanks
Enviado de Samsung Mobile
-------- Mensaje original --------
De: Help-Desk <jira-help-desk@fi-ware.org>
Fecha: 04/03/2016 16:46 (GMT+01:00)
Para: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com>
Cc: JOSE IGNACIO CARRETERO GUARDE <joseignacio.carreteroguarde@telefonica.com>
Asunto: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6040:
---------------------------------------------------
Summary: [Fiware-lab-help] FIWARE Lab Assistance
Key: HELP-6040
URL: https://jira.fiware.org/browse/HELP-6040
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User
This email was generated by the FIWARE JIRA (http://jira.fiware.org).
José Ignacio Carretero Guarde - 04/Mar/16 9:36 AM
------------------
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
FW External User - 03/Mar/16 9:52 PM
------------------
Thanks
Marco Cipriani - 03/Mar/16 9:40 PM
------------------
Dear Daniel,
I've forwarded your request to the Spain support team.
They'll contact you soon.
Best regards
Marco
FW External User - 03/Mar/16 9:05 PM
------------------
Hi Marc
Not sure about the region. The floating ip is 130.206.124.50
Thanks for your support
Marco Cipriani - 03/Mar/16 10:53 AM
------------------
Dear Daniel,
could you tell us which region are you using and what's the floating/public IP associated with your instance?
Best regards
Marco
------------------------
Issue id: HELP-6040
Description:
Hi,
I wanted to reconfigure my orion instance and can´t see it any more on fiware cloud website. It appears empty.
I can connect to my instance but I can´t see it on fiware cloud website.
[cid:image001.jpg@01D17527.18EE2690]
If you could check what´s going on I´d appreciate it.
My user diaz.daniel@gmail.com<diaz.daniel@gmail.com>
My id Info: diazdaniel cloud (ID a50417b9046b4d8c9ee94bf8cc0434a8)
Many thanks.
--Daniel
Daniel Díaz Luengo
Valencia SmartCity Project Manager| Telefónica de España | Operaciones M2M - Smart Cities C/San Vicente, 148 Planta 6ª 46007. Valencia daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com> | Tel +34 608 79 98 73 | Tel +34 96 3872016
The answer is on ticket https://jira.fiware.org/browse/HELP-7058
Regards,
José Ignacio.
Comment by daniel.diazluengo@telefonica.com :
Dear FIWARE-lab-help,
From remote console:
No IP available and no routes.
[cid:image001.png@01D1F310.D4F928A0]
But… it is configured:
[cid:image002.jpg@01D1F311.093532D0]
----Mensaje original----
De: Help-Desk jira-help-desk@fi-ware.org
Enviado el: miércoles, 10 de agosto de 2016 13:52
Para: DANIEL DIAZ LUENGO
CC: fiware-lab-help@lists.fiware.org
Asunto: [FIWARE-JIRA] (HELP-6040) FIWARE.Request.Lab.Spain.FIWARE Lab Assistance
From FIWARE JIRA - Main Help Desk ----
-------------------------------------------------------------------------------
Comments:
José Ignacio Carretero Guarde - Today 1:51 PM
------------------
The answer is on ticket https://jira.fiware.org/browse/HELP-7058
Regards,
José Ignacio.
FW External User - Today 1:44 PM
------------------
Comment by daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com> :
Dear all,
Following J.Ignacio indications, I changed my instance to "Spain2" and I´ve been able to see my instance, check config and reboot it. but still not network reachable... Any clue?
Thanks & BR.
–
Daniel Díaz Luengo
Dirección Proyecto Valencia SmartCity| Telefónica de España | Operaciones M2M - Smart Cities C/San Vicente, 148 Planta 6ª 46007. Valencia daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com%3cmailto:daniel.diazluengo@telefonica.com>> | Tel +34 608 79 98 73 | Tel +34 96 3872016
----Mensaje original----
De: Help-Desk jira-help-desk@fi-ware.org
Enviado el: miércoles, 10 de agosto de 2016 13:26
Para: DANIEL DIAZ LUENGO
CC: fiware-lab-help@lists.fiware.org<fiware-lab-help@lists.fiware.org>
Asunto: [FIWARE-JIRA] (HELP-6040) FIWARE.Request.Lab.Spain.FIWARE Lab Assistance
From FIWARE JIRA - Main Help Desk ----
-------------------------------------------------------------------------------
Comments:
José Ignacio Carretero Guarde - Today 1:25 PM
------------------
Dear Daniel,
This is a completely different issue and has nothing to do with the original ticket. I kindly ask you to open a new ticket by sending a completely new email to fiware-lab-help@lists.fiware.org<fiware-lab-help@lists.fiware.org> explaining your new problem. And by the way, I'd also like to encourage you to use english when mailing to this list.
Best Regards,
José Ignacio.
FW External User - Today 12:55 PM
------------------
Comment by daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com> :
Hola Jose Ignacio,
De nuevo, mi instancia, ha desaparecido.
Ahora parece asociado a Budapest...
[cid:image001.jpg@01D1F306.3B12B490]
[cid:image002.jpg@01D1F306.3B12B490]
Daniel Díaz Luengo
Dirección Proyecto Valencia SmartCity| Telefónica de España | Operaciones M2M - Smart Cities C/San Vicente, 148 Planta 6ª 46007. Valencia daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com%3cmailto:daniel.diazluengo@telefonica.com>> | Tel +34 608 79 98 73 | Tel +34 96 3872016
De: DANIEL DIAZ LUENGO
Enviado el: miércoles, 09 de marzo de 2016 13:20
Para: JOSE IGNACIO CARRETERO GUARDE
Asunto: RE: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Gracias de nuevo.
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 13:19
Para: DANIEL DIAZ LUENGO
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Por favor, no pida disculpas. Gracias a usted por escribirnos para solventar sus dudas.
Un saludo,
José Ignacio.
El 09/03/16 a las 11:06, DANIEL DIAZ LUENGO escribió:
Thanks for your support. My apologies for the possible inconvenience (and my ignorance).
BR
--Daniel
Daniel Díaz Luengo
Dirección Proyecto Valencia SmartCity| Telefónica de España | Operaciones M2M - Smart Cities C/San Vicente, 148 Planta 6ª 46007. Valencia daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com%3cmailto:daniel.diazluengo@telefonica.com>> | Tel +34 608 79 98 73 | Tel +34 96 3872016
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 11:00
Para: DANIEL DIAZ LUENGO; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org%3cmailto:jira-help-desk@fi-ware.org>>
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
No. In fact, VMs are shown only in the regions where they are. I'm glad this is solved.
Regards,
José Ignacio.
El 09/03/16 a las 08:47, DANIEL DIAZ LUENGO escribió:
Dear Jose Ignacio,
When I log into https://cloud.lab.fiware.org/#nova I am in Zurich2 Region... no clue why.
The instances option is empty... my orion instance is not there...
I change to Spain2 (now that I now it´s only there) and I can see it there.... So I guess this is fixed.
Is this going to happen every now and then?. I mean... my instance going from one region to another...
Shouldn´t it show me in "Spain2" region by default when I log in?.
Thanks.
--Daniel
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 8:43
Para: DANIEL DIAZ LUENGO; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org%3cmailto:jira-help-desk@fi-ware.org>>
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Dear Daniel,
Have you tryied with some other browser?
On the left side of the cloud Screen, it can be read "Region" and under "Region" I suppose it must say "Spain2", Is it? The fact is that you vm exists and it is reachable. And I have tryied using a Chrome Browser on a Windows 7 and I could not reproduce your bug.
Regards,
José Ignacio.
El 04/03/16 a las 16:52, DANIEL DIAZ LUENGO escribió:
Same as always. Chrome and windows 7.
I can access to the site and browse everything but my image it's just not there....
I can access using ssh but I can't reconfigure anything through the fiware cloud web site...
Thanks
Enviado de Samsung Mobile
-------- Mensaje original --------
De: Help-Desk <jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>><jira-help-desk@fi-ware.org>
Fecha: 04/03/2016 16:46 (GMT+01:00)
Para: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com>><daniel.diazluengo@telefonica.com>
Cc: JOSE IGNACIO CARRETERO GUARDE <joseignacio.carreteroguarde@telefonica.com<joseignacio.carreteroguarde@telefonica.com>><joseignacio.carreteroguarde@telefonica.com>
Asunto: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6040:
---------------------------------------------------
Summary: [Fiware-lab-help] FIWARE Lab Assistance
Key: HELP-6040
URL: https://jira.fiware.org/browse/HELP-6040
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User
This email was generated by the FIWARE JIRA (http://jira.fiware.org).
FW External User - 09/Mar/16 11:07 AM
------------------
Thanks for your support. My apologies for the possible inconvenience (and my ignorance).
BR
--Daniel
Daniel Díaz Luengo
Dirección Proyecto Valencia SmartCity| Telefónica de España | Operaciones M2M - Smart Cities C/San Vicente, 148 Planta 6ª 46007. Valencia daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com%3cmailto:daniel.diazluengo@telefonica.com>> | Tel +34 608 79 98 73 | Tel +34 96 3872016
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 11:00
Para: DANIEL DIAZ LUENGO; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
No. In fact, VMs are shown only in the regions where they are. I'm glad this is solved.
Regards,
José Ignacio.
El 09/03/16 a las 08:47, DANIEL DIAZ LUENGO escribió:
Dear Jose Ignacio,
When I log into https://cloud.lab.fiware.org/#nova I am in Zurich2 Region... no clue why.
The instances option is empty... my orion instance is not there...
I change to Spain2 (now that I now it´s only there) and I can see it there.... So I guess this is fixed.
Is this going to happen every now and then?. I mean... my instance going from one region to another...
Shouldn´t it show me in "Spain2" region by default when I log in?.
Thanks.
--Daniel
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 8:43
Para: DANIEL DIAZ LUENGO; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org%3cmailto:jira-help-desk@fi-ware.org>>
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Dear Daniel,
Have you tryied with some other browser?
On the left side of the cloud Screen, it can be read "Region" and under "Region" I suppose it must say "Spain2", Is it? The fact is that you vm exists and it is reachable. And I have tryied using a Chrome Browser on a Windows 7 and I could not reproduce your bug.
Regards,
José Ignacio.
El 04/03/16 a las 16:52, DANIEL DIAZ LUENGO escribió:
Same as always. Chrome and windows 7.
I can access to the site and browse everything but my image it's just not there....
I can access using ssh but I can't reconfigure anything through the fiware cloud web site...
Thanks
Enviado de Samsung Mobile
-------- Mensaje original --------
De: Help-Desk <jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>><jira-help-desk@fi-ware.org>
Fecha: 04/03/2016 16:46 (GMT+01:00)
Para: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com>><daniel.diazluengo@telefonica.com>
Cc: JOSE IGNACIO CARRETERO GUARDE <joseignacio.carreteroguarde@telefonica.com<joseignacio.carreteroguarde@telefonica.com>><joseignacio.carreteroguarde@telefonica.com>
Asunto: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6040:
---------------------------------------------------
Summary: [Fiware-lab-help] FIWARE Lab Assistance
Key: HELP-6040
URL: https://jira.fiware.org/browse/HELP-6040
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User
This email was generated by the FIWARE JIRA (http://jira.fiware.org).
FW External User - 09/Mar/16 11:02 AM
------------------
No. In fact, VMs are shown only in the regions where they are. I'm glad this is solved.
Regards,
José Ignacio.
El 09/03/16 a las 08:47, DANIEL DIAZ LUENGO escribió:
Dear Jose Ignacio,
When I log into https://cloud.lab.fiware.org/#nova I am in Zurich2 Region… no clue why.
The instances option is empty… my orion instance is not there…
I change to Spain2 (now that I now it´s only there) and I can see it there…. So I guess this is fixed.
Is this going to happen every now and then?. I mean… my instance going from one region to another… Shouldn´t it show me in “Spain2” region by default when I log in?.
Thanks.
--Daniel
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 8:43
Para: DANIEL DIAZ LUENGO; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org%3cmailto:jira-help-desk@fi-ware.org>>
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Dear Daniel,
Have you tryied with some other browser?
On the left side of the cloud Screen, it can be read "Region" and under "Region" I suppose it must say "Spain2", Is it? The fact is that you vm exists and it is reachable. And I have tryied using a Chrome Browser on a Windows 7 and I could not reproduce your bug.
Regards,
José Ignacio.
El 04/03/16 a las 16:52, DANIEL DIAZ LUENGO escribió:
Same as always. Chrome and windows 7.
I can access to the site and browse everything but my image it's just not there....
I can access using ssh but I can't reconfigure anything through the fiware cloud web site...
Thanks
Enviado de Samsung Mobile
-------- Mensaje original --------
De: Help-Desk <jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>><jira-help-desk@fi-ware.org>
Fecha: 04/03/2016 16:46 (GMT+01:00)
Para: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com>><daniel.diazluengo@telefonica.com>
Cc: JOSE IGNACIO CARRETERO GUARDE <joseignacio.carreteroguarde@telefonica.com> <joseignacio.carreteroguarde@telefonica.com<joseignacio.carreteroguarde@telefonica.com>><joseignacio.carreteroguarde@telefonica.com>
Asunto: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6040:
---------------------------------------------------
Summary: [Fiware-lab-help] FIWARE Lab Assistance
Key: HELP-6040
URL: https://jira.fiware.org/browse/HELP-6040
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User
This email was generated by the FIWARE JIRA (<http://jira.fiware.org>http://jira.fiware.org).
FW External User - 09/Mar/16 8:48 AM
------------------
Dear Jose Ignacio,
When I log into https://cloud.lab.fiware.org/#nova I am in Zurich2 Region... no clue why.
The instances option is empty... my orion instance is not there...
I change to Spain2 (now that I now it´s only there) and I can see it there.... So I guess this is fixed.
Is this going to happen every now and then?. I mean... my instance going from one region to another...
Shouldn´t it show me in "Spain2" region by default when I log in?.
Thanks.
--Daniel
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 8:43
Para: DANIEL DIAZ LUENGO; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Dear Daniel,
Have you tryied with some other browser?
On the left side of the cloud Screen, it can be read "Region" and under "Region" I suppose it must say "Spain2", Is it? The fact is that you vm exists and it is reachable. And I have tryied using a Chrome Browser on a Windows 7 and I could not reproduce your bug.
Regards,
José Ignacio.
El 04/03/16 a las 16:52, DANIEL DIAZ LUENGO escribió:
Same as always. Chrome and windows 7.
I can access to the site and browse everything but my image it's just not there....
I can access using ssh but I can't reconfigure anything through the fiware cloud web site...
Thanks
Enviado de Samsung Mobile
-------- Mensaje original --------
De: Help-Desk <jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>><jira-help-desk@fi-ware.org>
Fecha: 04/03/2016 16:46 (GMT+01:00)
Para: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com>><daniel.diazluengo@telefonica.com>
Cc: JOSE IGNACIO CARRETERO GUARDE <joseignacio.carreteroguarde@telefonica.com<joseignacio.carreteroguarde@telefonica.com>><joseignacio.carreteroguarde@telefonica.com>
Asunto: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6040:
---------------------------------------------------
Summary: [Fiware-lab-help] FIWARE Lab Assistance
Key: HELP-6040
URL: https://jira.fiware.org/browse/HELP-6040
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User
This email was generated by the FIWARE JIRA (http://jira.fiware.org).
FW External User - 09/Mar/16 8:44 AM
------------------
Dear Daniel,
Have you tryied with some other browser?
On the left side of the cloud Screen, it can be read "Region" and under "Region" I suppose it must say "Spain2", Is it? The fact is that you vm exists and it is reachable. And I have tryied using a Chrome Browser on a Windows 7 and I could not reproduce your bug.
Regards,
José Ignacio.
El 04/03/16 a las 16:52, DANIEL DIAZ LUENGO escribió:
Same as always. Chrome and windows 7.
I can access to the site and browse everything but my image it's just not there....
I can access using ssh but I can't reconfigure anything through the fiware cloud web site...
Thanks
Enviado de Samsung Mobile
-------- Mensaje original --------
De: Help-Desk <jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>><jira-help-desk@fi-ware.org>
Fecha: 04/03/2016 16:46 (GMT+01:00)
Para: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com>><daniel.diazluengo@telefonica.com>
Cc: JOSE IGNACIO CARRETERO GUARDE <joseignacio.carreteroguarde@telefonica.com<joseignacio.carreteroguarde@telefonica.com>><joseignacio.carreteroguarde@telefonica.com>
Asunto: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6040:
---------------------------------------------------
Summary: [Fiware-lab-help] FIWARE Lab Assistance
Key: HELP-6040
URL: https://jira.fiware.org/browse/HELP-6040
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User
This email was generated by the FIWARE JIRA (<http://jira.fiware.org>http://jira.fiware.org).
FW External User - 04/Mar/16 4:53 PM
------------------
Same as always. Chrome and windows 7.
I can access to the site and browse everything but my image it's just not there....
I can access using ssh but I can't reconfigure anything through the fiware cloud web site...
Thanks
Enviado de Samsung Mobile
-------- Mensaje original --------
De: Help-Desk <jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>>
Fecha: 04/03/2016 16:46 (GMT+01:00)
Para: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com>>
Cc: JOSE IGNACIO CARRETERO GUARDE <joseignacio.carreteroguarde@telefonica.com<joseignacio.carreteroguarde@telefonica.com>>
Asunto: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6040:
---------------------------------------------------
Summary: [Fiware-lab-help] FIWARE Lab Assistance
Key: HELP-6040
URL: https://jira.fiware.org/browse/HELP-6040
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User
This email was generated by the FIWARE JIRA (http://jira.fiware.org).
José Ignacio Carretero Guarde - 04/Mar/16 9:36 AM
------------------
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
FW External User - 03/Mar/16 9:52 PM
------------------
Thanks
Marco Cipriani - 03/Mar/16 9:40 PM
------------------
Dear Daniel,
I've forwarded your request to the Spain support team.
They'll contact you soon.
Best regards
Marco
FW External User - 03/Mar/16 9:05 PM
------------------
Hi Marc
Not sure about the region. The floating ip is 130.206.124.50
Thanks for your support
Marco Cipriani - 03/Mar/16 10:53 AM
------------------
Dear Daniel,
could you tell us which region are you using and what's the floating/public IP associated with your instance?
Best regards
Marco
------------------------
Issue id: HELP-6040
Description:
Hi,
I wanted to reconfigure my orion instance and can´t see it any more on fiware cloud website. It appears empty.
I can connect to my instance but I can´t see it on fiware cloud website.
[cid:image001.jpg@01D17527.18EE2690]
If you could check what´s going on I´d appreciate it.
My user diaz.daniel@gmail.com<diaz.daniel@gmail.com<diaz.daniel@gmail.com%3cmailto:diaz.daniel@gmail.com>>
My id Info: diazdaniel cloud (ID a50417b9046b4d8c9ee94bf8cc0434a8)
Many thanks.
--Daniel
Daniel Díaz Luengo
Valencia SmartCity Project Manager| Telefónica de España | Operaciones M2M - Smart Cities C/San Vicente, 148 Planta 6ª 46007. Valencia daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com%3cmailto:daniel.diazluengo@telefonica.com>> | Tel +34 608 79 98 73 | Tel +34 96 3872016
José Ignacio Carretero Guarde - Today 1:25 PM
------------------
Dear Daniel,
This is a completely different issue and has nothing to do with the original ticket. I kindly ask you to open a new ticket by sending a completely new email to fiware-lab-help@lists.fiware.org<fiware-lab-help@lists.fiware.org> explaining your new problem. And by the way, I'd also like to encourage you to use english when mailing to this list.
Best Regards,
José Ignacio.
FW External User - Today 12:55 PM
------------------
Comment by daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com> :
Hola Jose Ignacio,
De nuevo, mi instancia, ha desaparecido.
Ahora parece asociado a Budapest...
[cid:image001.jpg@01D1F306.3B12B490]
[cid:image002.jpg@01D1F306.3B12B490]
Daniel Díaz Luengo
Dirección Proyecto Valencia SmartCity| Telefónica de España | Operaciones M2M - Smart Cities C/San Vicente, 148 Planta 6ª 46007. Valencia daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com%3cmailto:daniel.diazluengo@telefonica.com>> | Tel +34 608 79 98 73 | Tel +34 96 3872016
De: DANIEL DIAZ LUENGO
Enviado el: miércoles, 09 de marzo de 2016 13:20
Para: JOSE IGNACIO CARRETERO GUARDE
Asunto: RE: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Gracias de nuevo.
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 13:19
Para: DANIEL DIAZ LUENGO
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Por favor, no pida disculpas. Gracias a usted por escribirnos para solventar sus dudas.
Un saludo,
José Ignacio.
El 09/03/16 a las 11:06, DANIEL DIAZ LUENGO escribió:
Thanks for your support. My apologies for the possible inconvenience (and my ignorance).
BR
--Daniel
Daniel Díaz Luengo
Dirección Proyecto Valencia SmartCity| Telefónica de España | Operaciones M2M - Smart Cities C/San Vicente, 148 Planta 6ª 46007. Valencia daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com%3cmailto:daniel.diazluengo@telefonica.com>> | Tel +34 608 79 98 73 | Tel +34 96 3872016
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 11:00
Para: DANIEL DIAZ LUENGO; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org%3cmailto:jira-help-desk@fi-ware.org>>
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
No. In fact, VMs are shown only in the regions where they are. I'm glad this is solved.
Regards,
José Ignacio.
El 09/03/16 a las 08:47, DANIEL DIAZ LUENGO escribió:
Dear Jose Ignacio,
When I log into https://cloud.lab.fiware.org/#nova I am in Zurich2 Region... no clue why.
The instances option is empty... my orion instance is not there...
I change to Spain2 (now that I now it´s only there) and I can see it there.... So I guess this is fixed.
Is this going to happen every now and then?. I mean... my instance going from one region to another...
Shouldn´t it show me in "Spain2" region by default when I log in?.
Thanks.
--Daniel
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 8:43
Para: DANIEL DIAZ LUENGO; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org%3cmailto:jira-help-desk@fi-ware.org>>
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Dear Daniel,
Have you tryied with some other browser?
On the left side of the cloud Screen, it can be read "Region" and under "Region" I suppose it must say "Spain2", Is it? The fact is that you vm exists and it is reachable. And I have tryied using a Chrome Browser on a Windows 7 and I could not reproduce your bug.
Regards,
José Ignacio.
El 04/03/16 a las 16:52, DANIEL DIAZ LUENGO escribió:
Same as always. Chrome and windows 7.
I can access to the site and browse everything but my image it's just not there....
I can access using ssh but I can't reconfigure anything through the fiware cloud web site...
Thanks
Enviado de Samsung Mobile
-------- Mensaje original --------
De: Help-Desk <jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>><jira-help-desk@fi-ware.org>
Fecha: 04/03/2016 16:46 (GMT+01:00)
Para: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com>><daniel.diazluengo@telefonica.com>
Cc: JOSE IGNACIO CARRETERO GUARDE <joseignacio.carreteroguarde@telefonica.com<joseignacio.carreteroguarde@telefonica.com>><joseignacio.carreteroguarde@telefonica.com>
Asunto: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6040:
---------------------------------------------------
Summary: [Fiware-lab-help] FIWARE Lab Assistance
Key: HELP-6040
URL: https://jira.fiware.org/browse/HELP-6040
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User
This email was generated by the FIWARE JIRA (http://jira.fiware.org).
FW External User - 09/Mar/16 11:07 AM
------------------
Thanks for your support. My apologies for the possible inconvenience (and my ignorance).
BR
--Daniel
Daniel Díaz Luengo
Dirección Proyecto Valencia SmartCity| Telefónica de España | Operaciones M2M - Smart Cities C/San Vicente, 148 Planta 6ª 46007. Valencia daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com%3cmailto:daniel.diazluengo@telefonica.com>> | Tel +34 608 79 98 73 | Tel +34 96 3872016
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 11:00
Para: DANIEL DIAZ LUENGO; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
No. In fact, VMs are shown only in the regions where they are. I'm glad this is solved.
Regards,
José Ignacio.
El 09/03/16 a las 08:47, DANIEL DIAZ LUENGO escribió:
Dear Jose Ignacio,
When I log into https://cloud.lab.fiware.org/#nova I am in Zurich2 Region... no clue why.
The instances option is empty... my orion instance is not there...
I change to Spain2 (now that I now it´s only there) and I can see it there.... So I guess this is fixed.
Is this going to happen every now and then?. I mean... my instance going from one region to another...
Shouldn´t it show me in "Spain2" region by default when I log in?.
Thanks.
--Daniel
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 8:43
Para: DANIEL DIAZ LUENGO; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org%3cmailto:jira-help-desk@fi-ware.org>>
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Dear Daniel,
Have you tryied with some other browser?
On the left side of the cloud Screen, it can be read "Region" and under "Region" I suppose it must say "Spain2", Is it? The fact is that you vm exists and it is reachable. And I have tryied using a Chrome Browser on a Windows 7 and I could not reproduce your bug.
Regards,
José Ignacio.
El 04/03/16 a las 16:52, DANIEL DIAZ LUENGO escribió:
Same as always. Chrome and windows 7.
I can access to the site and browse everything but my image it's just not there....
I can access using ssh but I can't reconfigure anything through the fiware cloud web site...
Thanks
Enviado de Samsung Mobile
-------- Mensaje original --------
De: Help-Desk <jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>><jira-help-desk@fi-ware.org>
Fecha: 04/03/2016 16:46 (GMT+01:00)
Para: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com>><daniel.diazluengo@telefonica.com>
Cc: JOSE IGNACIO CARRETERO GUARDE <joseignacio.carreteroguarde@telefonica.com<joseignacio.carreteroguarde@telefonica.com>><joseignacio.carreteroguarde@telefonica.com>
Asunto: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6040:
---------------------------------------------------
Summary: [Fiware-lab-help] FIWARE Lab Assistance
Key: HELP-6040
URL: https://jira.fiware.org/browse/HELP-6040
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User
This email was generated by the FIWARE JIRA (http://jira.fiware.org).
FW External User - 09/Mar/16 11:02 AM
------------------
No. In fact, VMs are shown only in the regions where they are. I'm glad this is solved.
Regards,
José Ignacio.
El 09/03/16 a las 08:47, DANIEL DIAZ LUENGO escribió:
Dear Jose Ignacio,
When I log into https://cloud.lab.fiware.org/#nova I am in Zurich2 Region… no clue why.
The instances option is empty… my orion instance is not there…
I change to Spain2 (now that I now it´s only there) and I can see it there…. So I guess this is fixed.
Is this going to happen every now and then?. I mean… my instance going from one region to another… Shouldn´t it show me in “Spain2” region by default when I log in?.
Thanks.
--Daniel
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 8:43
Para: DANIEL DIAZ LUENGO; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org%3cmailto:jira-help-desk@fi-ware.org>>
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Dear Daniel,
Have you tryied with some other browser?
On the left side of the cloud Screen, it can be read "Region" and under "Region" I suppose it must say "Spain2", Is it? The fact is that you vm exists and it is reachable. And I have tryied using a Chrome Browser on a Windows 7 and I could not reproduce your bug.
Regards,
José Ignacio.
El 04/03/16 a las 16:52, DANIEL DIAZ LUENGO escribió:
Same as always. Chrome and windows 7.
I can access to the site and browse everything but my image it's just not there....
I can access using ssh but I can't reconfigure anything through the fiware cloud web site...
Thanks
Enviado de Samsung Mobile
-------- Mensaje original --------
De: Help-Desk <jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>><jira-help-desk@fi-ware.org>
Fecha: 04/03/2016 16:46 (GMT+01:00)
Para: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com>><daniel.diazluengo@telefonica.com>
Cc: JOSE IGNACIO CARRETERO GUARDE <joseignacio.carreteroguarde@telefonica.com> <joseignacio.carreteroguarde@telefonica.com<joseignacio.carreteroguarde@telefonica.com>><joseignacio.carreteroguarde@telefonica.com>
Asunto: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6040:
---------------------------------------------------
Summary: [Fiware-lab-help] FIWARE Lab Assistance
Key: HELP-6040
URL: https://jira.fiware.org/browse/HELP-6040
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User
This email was generated by the FIWARE JIRA (<http://jira.fiware.org>http://jira.fiware.org).
FW External User - 09/Mar/16 8:48 AM
------------------
Dear Jose Ignacio,
When I log into https://cloud.lab.fiware.org/#nova I am in Zurich2 Region... no clue why.
The instances option is empty... my orion instance is not there...
I change to Spain2 (now that I now it´s only there) and I can see it there.... So I guess this is fixed.
Is this going to happen every now and then?. I mean... my instance going from one region to another...
Shouldn´t it show me in "Spain2" region by default when I log in?.
Thanks.
--Daniel
De: JOSE IGNACIO CARRETERO GUARDE
Enviado el: miércoles, 09 de marzo de 2016 8:43
Para: DANIEL DIAZ LUENGO; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Asunto: Re: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Dear Daniel,
Have you tryied with some other browser?
On the left side of the cloud Screen, it can be read "Region" and under "Region" I suppose it must say "Spain2", Is it? The fact is that you vm exists and it is reachable. And I have tryied using a Chrome Browser on a Windows 7 and I could not reproduce your bug.
Regards,
José Ignacio.
El 04/03/16 a las 16:52, DANIEL DIAZ LUENGO escribió:
Same as always. Chrome and windows 7.
I can access to the site and browse everything but my image it's just not there....
I can access using ssh but I can't reconfigure anything through the fiware cloud web site...
Thanks
Enviado de Samsung Mobile
-------- Mensaje original --------
De: Help-Desk <jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>><jira-help-desk@fi-ware.org>
Fecha: 04/03/2016 16:46 (GMT+01:00)
Para: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com>><daniel.diazluengo@telefonica.com>
Cc: JOSE IGNACIO CARRETERO GUARDE <joseignacio.carreteroguarde@telefonica.com<joseignacio.carreteroguarde@telefonica.com>><joseignacio.carreteroguarde@telefonica.com>
Asunto: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6040:
---------------------------------------------------
Summary: [Fiware-lab-help] FIWARE Lab Assistance
Key: HELP-6040
URL: https://jira.fiware.org/browse/HELP-6040
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User
This email was generated by the FIWARE JIRA (http://jira.fiware.org).
FW External User - 09/Mar/16 8:44 AM
------------------
Dear Daniel,
Have you tryied with some other browser?
On the left side of the cloud Screen, it can be read "Region" and under "Region" I suppose it must say "Spain2", Is it? The fact is that you vm exists and it is reachable. And I have tryied using a Chrome Browser on a Windows 7 and I could not reproduce your bug.
Regards,
José Ignacio.
El 04/03/16 a las 16:52, DANIEL DIAZ LUENGO escribió:
Same as always. Chrome and windows 7.
I can access to the site and browse everything but my image it's just not there....
I can access using ssh but I can't reconfigure anything through the fiware cloud web site...
Thanks
Enviado de Samsung Mobile
-------- Mensaje original --------
De: Help-Desk <jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>><jira-help-desk@fi-ware.org>
Fecha: 04/03/2016 16:46 (GMT+01:00)
Para: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com>><daniel.diazluengo@telefonica.com>
Cc: JOSE IGNACIO CARRETERO GUARDE <joseignacio.carreteroguarde@telefonica.com<joseignacio.carreteroguarde@telefonica.com>><joseignacio.carreteroguarde@telefonica.com>
Asunto: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6040:
---------------------------------------------------
Summary: [Fiware-lab-help] FIWARE Lab Assistance
Key: HELP-6040
URL: https://jira.fiware.org/browse/HELP-6040
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User
This email was generated by the FIWARE JIRA (<http://jira.fiware.org>http://jira.fiware.org).
FW External User - 04/Mar/16 4:53 PM
------------------
Same as always. Chrome and windows 7.
I can access to the site and browse everything but my image it's just not there....
I can access using ssh but I can't reconfigure anything through the fiware cloud web site...
Thanks
Enviado de Samsung Mobile
-------- Mensaje original --------
De: Help-Desk <jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>>
Fecha: 04/03/2016 16:46 (GMT+01:00)
Para: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com>>
Cc: JOSE IGNACIO CARRETERO GUARDE <joseignacio.carreteroguarde@telefonica.com<joseignacio.carreteroguarde@telefonica.com>>
Asunto: [FIWARE-JIRA] (HELP-6040) [Fiware-lab-help] FIWARE Lab Assistance
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6040:
---------------------------------------------------
Summary: [Fiware-lab-help] FIWARE Lab Assistance
Key: HELP-6040
URL: https://jira.fiware.org/browse/HELP-6040
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User
This email was generated by the FIWARE JIRA (http://jira.fiware.org).
José Ignacio Carretero Guarde - 04/Mar/16 9:36 AM
------------------
Hi,
I've been testing with several users and some browsers with no problem at all. Please could you tell us what OS and browser you are using?
Regards,
José Ignacio
FW External User - 03/Mar/16 9:52 PM
------------------
Thanks
Marco Cipriani - 03/Mar/16 9:40 PM
------------------
Dear Daniel,
I've forwarded your request to the Spain support team.
They'll contact you soon.
Best regards
Marco
FW External User - 03/Mar/16 9:05 PM
------------------
Hi Marc
Not sure about the region. The floating ip is 130.206.124.50
Thanks for your support
Marco Cipriani - 03/Mar/16 10:53 AM
------------------
Dear Daniel,
could you tell us which region are you using and what's the floating/public IP associated with your instance?
Best regards
Marco
------------------------
Issue id: HELP-6040
Description:
Hi,
I wanted to reconfigure my orion instance and can´t see it any more on fiware cloud website. It appears empty.
I can connect to my instance but I can´t see it on fiware cloud website.
[cid:image001.jpg@01D17527.18EE2690]
If you could check what´s going on I´d appreciate it.
My user diaz.daniel@gmail.com<diaz.daniel@gmail.com<diaz.daniel@gmail.com%3cmailto:diaz.daniel@gmail.com>>
My id Info: diazdaniel cloud (ID a50417b9046b4d8c9ee94bf8cc0434a8)
Many thanks.
--Daniel
Daniel Díaz Luengo
Valencia SmartCity Project Manager| Telefónica de España | Operaciones M2M - Smart Cities C/San Vicente, 148 Planta 6ª 46007. Valencia daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com%3cmailto:daniel.diazluengo@telefonica.com>> | Tel +34 608 79 98 73 | Tel +34 96 3872016
Dear Daniel,
could you tell us which region are you using and what's the floating/public IP associated with your instance?
Best regards
Marco