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  1. Help-Desk
  2. HELP-5991

FIWARE.Request.Lab.Spain.Disconnected: No supported , authentication methods available (server sent: publickey)

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-LAB-HELP
    • Labels:
      None

      Description

      Dear Sirs,

      All of a sudden, our VPS started refusing our key when connecting
      through ssh. We get the message: "Disconnected: No supported
      authentication methods available (server sent: publickey). We are using
      Putty, as we always did, with the same configuration using the .ppk file.

      Connect to instance via VM terminal does not work either.

      Please advise.

      Server IPs:
      192.168.216.60
      130.206.120.168

      Spain2 region.

      Thank you in advance for your help.

      Best regards,

      Jorge Ferreira


      Este e-mail foi verificado em termos de vírus pelo software antivírus Avast.
      https://www.avast.com/antivirus

      Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
      Please, send your messages using the new domain (Fiware-tech-help@lists.fiware.org) instead of the old one.
      _______________________________________________
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      [Created via e-mail received from: Jorge Ferreira <sysop.x0@gmail.com>]

        Activity

        Hide
        jicg José Ignacio Carretero Guarde added a comment -

        Dear Jorge,

        The VM seems to have caught the correct Keypairs, the ones you have defined upon the instance creation.

        Would you please try with the original Key.pem file you downloaded when you created the VM using openssh client?

        Would you please double check the different keypairs you may have?

        Regards,
        José Ignacio.

        Show
        jicg José Ignacio Carretero Guarde added a comment - Dear Jorge, The VM seems to have caught the correct Keypairs, the ones you have defined upon the instance creation. Would you please try with the original Key.pem file you downloaded when you created the VM using openssh client? Would you please double check the different keypairs you may have? Regards, José Ignacio.
        Hide
        fw.ext.user FW External User added a comment -

        Hello José,

        The .ppk generated from the .pem file we're using on Putty is the
        original one and is working OK. We have used the same security
        configuration on a new VM and login works without problems. Therefore,
        the .ppk / .pem match the signature keypairs on Fiware's servers.

        We can access the VM with problems using Webmin, with another account,
        should you wish us to check something else.

        Thank you in advance for your help.

        Best regards,
        Jorge Ferreira


        Este e-mail foi verificado em termos de vírus pelo software antivírus Avast.
        https://www.avast.com/antivirus

        Show
        fw.ext.user FW External User added a comment - Hello José, The .ppk generated from the .pem file we're using on Putty is the original one and is working OK. We have used the same security configuration on a new VM and login works without problems. Therefore, the .ppk / .pem match the signature keypairs on Fiware's servers. We can access the VM with problems using Webmin, with another account, should you wish us to check something else. Thank you in advance for your help. Best regards, Jorge Ferreira — Este e-mail foi verificado em termos de vírus pelo software antivírus Avast. https://www.avast.com/antivirus
        Hide
        fw.ext.user FW External User added a comment -

        The cloud injects the Key for root user and for Ubuntu or CentOS user
        (depending the OS you choose). You'll need to insert manually your
        public keys for any user you add.

        Regards,
        José Ignacio.

        ________________________________

        Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción.

        The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it.

        Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição

        Show
        fw.ext.user FW External User added a comment - The cloud injects the Key for root user and for Ubuntu or CentOS user (depending the OS you choose). You'll need to insert manually your public keys for any user you add. Regards, José Ignacio. ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição

          People

          • Assignee:
            jicg José Ignacio Carretero Guarde
            Reporter:
            fw.ext.user FW External User
          • Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: