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  1. Help-Desk
  2. HELP-5984

FIWARE.Request.Lab.Trento.FIWARE Lab Assistance

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hello,

          I am trying to access the KeyRock image on the FIWARE cloud portal. Today when I access the portal, and click on 'Images', the list is empty. The other day it was full of a variety of images, but it was missing the KeyRock image. I had assumed KeyRock was missing because you were updating this image as the version 5.1 had just been released. Now I am stuck. Would you be able to assist me with this?

          Thanks,
          Geoff

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help
          [Created via e-mail received from: Geoffrey Citron <GeoffCitron@NomiaInc.com>]

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            Activity

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            11 older comments
            Hide
            Permalink
            TrentoNodeTeam Trento Node Team added a comment -

            Hello,

            The issue has been solved. Could you please try and let us know.

            Thanks
            Trento Node Team

            –

            Genci Tallabaci

            TRENTINO NETWORK S.R.L.
            Via G.Pedrotti, 18 - 38121 - TRENTO
            Tel (+39) 0461.020195
            Email: genci.tallabaci.coll@trentinonetwork.it

            ----- Messaggio originale -----
            Da: Geoffrey Citron <GeoffCitron@NomiaInc.com>
            A: jira-help-desk@fi-ware.org, support-xifi@trentinonetwork.it
            Inviato: Thu, 10 Mar 2016 03:55:55 +0100 (CET)
            Oggetto: RE: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

            Thanks - this was working well this week, until tonight, when my Instance appears to have 'disappeared', along with my floating IP and my security group.

            I have been making a lot of updates to the instance, and would appreciate it if I could get it back intact.

            Could you investigate this?

            Thanks,
            Geoff Citron

            Show
            TrentoNodeTeam Trento Node Team added a comment - Hello, The issue has been solved. Could you please try and let us know. Thanks Trento Node Team – Genci Tallabaci TRENTINO NETWORK S.R.L. Via G.Pedrotti, 18 - 38121 - TRENTO Tel (+39) 0461.020195 Email: genci.tallabaci.coll@trentinonetwork.it ----- Messaggio originale ----- Da: Geoffrey Citron <GeoffCitron@NomiaInc.com> A: jira-help-desk@fi-ware.org, support-xifi@trentinonetwork.it Inviato: Thu, 10 Mar 2016 03:55:55 +0100 (CET) Oggetto: RE: [FIWARE-JIRA] ( HELP-5984 ) FIWARE.Request.Lab.FIWARE Lab Assistance Thanks - this was working well this week, until tonight, when my Instance appears to have 'disappeared', along with my floating IP and my security group. I have been making a lot of updates to the instance, and would appreciate it if I could get it back intact. Could you investigate this? Thanks, Geoff Citron
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Looks good - thanks!

            -------- Original message --------
            From: TrentoNode Support-XiFi <support-xifi@trentinonetwork.it>
            Date: 03/10/2016 4:22 AM (GMT-05:00)
            To: Geoffrey Citron <GeoffCitron@NomiaInc.com>
            Cc: jira-help-desk@fi-ware.org
            Subject: R: RE: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

            Hello,

            The issue has been solved. Could you please try and let us know.

            Thanks
            Trento Node Team

            –

            Genci Tallabaci

            TRENTINO NETWORK S.R.L.
            Via G.Pedrotti, 18 - 38121 - TRENTO
            Tel (+39) 0461.020195
            Email: genci.tallabaci.coll@trentinonetwork.it

            ----- Messaggio originale -----
            Da: Geoffrey Citron <GeoffCitron@NomiaInc.com>
            A: jira-help-desk@fi-ware.org, support-xifi@trentinonetwork.it
            Inviato: Thu, 10 Mar 2016 03:55:55 +0100 (CET)
            Oggetto: RE: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

            Thanks - this was working well this week, until tonight, when my Instance appears to have 'disappeared', along with my floating IP and my security group.

            I have been making a lot of updates to the instance, and would appreciate it if I could get it back intact.

            Could you investigate this?

            Thanks,
            Geoff Citron

            Show
            fw.ext.user FW External User added a comment - Looks good - thanks! -------- Original message -------- From: TrentoNode Support-XiFi <support-xifi@trentinonetwork.it> Date: 03/10/2016 4:22 AM (GMT-05:00) To: Geoffrey Citron <GeoffCitron@NomiaInc.com> Cc: jira-help-desk@fi-ware.org Subject: R: RE: [FIWARE-JIRA] ( HELP-5984 ) FIWARE.Request.Lab.FIWARE Lab Assistance Hello, The issue has been solved. Could you please try and let us know. Thanks Trento Node Team – Genci Tallabaci TRENTINO NETWORK S.R.L. Via G.Pedrotti, 18 - 38121 - TRENTO Tel (+39) 0461.020195 Email: genci.tallabaci.coll@trentinonetwork.it ----- Messaggio originale ----- Da: Geoffrey Citron <GeoffCitron@NomiaInc.com> A: jira-help-desk@fi-ware.org, support-xifi@trentinonetwork.it Inviato: Thu, 10 Mar 2016 03:55:55 +0100 (CET) Oggetto: RE: [FIWARE-JIRA] ( HELP-5984 ) FIWARE.Request.Lab.FIWARE Lab Assistance Thanks - this was working well this week, until tonight, when my Instance appears to have 'disappeared', along with my floating IP and my security group. I have been making a lot of updates to the instance, and would appreciate it if I could get it back intact. Could you investigate this? Thanks, Geoff Citron
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hello again,

            Getting the same symptom as before - the server 'disappeared' along with the floating IP's and the security group.

            Could you look into this again?

            Thanks,
            Geoff Citron

            From: Geoffrey Citron
            Sent: Thursday, March 10, 2016 7:54 PM
            To: TrentoNode Support-XiFi
            Cc: jira-help-desk@fi-ware.org
            Subject: RE: R: RE: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

            Looks good - thanks!

            -------- Original message --------
            From: TrentoNode Support-XiFi <support-xifi@trentinonetwork.it<support-xifi@trentinonetwork.it>>
            Date: 03/10/2016 4:22 AM (GMT-05:00)
            To: Geoffrey Citron <GeoffCitron@NomiaInc.com<GeoffCitron@NomiaInc.com>>
            Cc: jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
            Subject: R: RE: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

            Hello,

            The issue has been solved. Could you please try and let us know.

            Thanks
            Trento Node Team

            –

            Genci Tallabaci

            TRENTINO NETWORK S.R.L.
            Via G.Pedrotti, 18 - 38121 - TRENTO
            Tel (+39) 0461.020195
            Email: genci.tallabaci.coll@trentinonetwork.it<genci.tallabaci.coll@trentinonetwork.it>

            ----- Messaggio originale -----
            Da: Geoffrey Citron <GeoffCitron@NomiaInc.com<GeoffCitron@NomiaInc.com>>
            A: jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>, support-xifi@trentinonetwork.it<support-xifi@trentinonetwork.it>
            Inviato: Thu, 10 Mar 2016 03:55:55 +0100 (CET)
            Oggetto: RE: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

            Thanks - this was working well this week, until tonight, when my Instance appears to have 'disappeared', along with my floating IP and my security group.

            I have been making a lot of updates to the instance, and would appreciate it if I could get it back intact.

            Could you investigate this?

            Thanks,
            Geoff Citron

            Show
            fw.ext.user FW External User added a comment - Hello again, Getting the same symptom as before - the server 'disappeared' along with the floating IP's and the security group. Could you look into this again? Thanks, Geoff Citron From: Geoffrey Citron Sent: Thursday, March 10, 2016 7:54 PM To: TrentoNode Support-XiFi Cc: jira-help-desk@fi-ware.org Subject: RE: R: RE: [FIWARE-JIRA] ( HELP-5984 ) FIWARE.Request.Lab.FIWARE Lab Assistance Looks good - thanks! -------- Original message -------- From: TrentoNode Support-XiFi <support-xifi@trentinonetwork.it< support-xifi@trentinonetwork.it >> Date: 03/10/2016 4:22 AM (GMT-05:00) To: Geoffrey Citron <GeoffCitron@NomiaInc.com< GeoffCitron@NomiaInc.com >> Cc: jira-help-desk@fi-ware.org< jira-help-desk@fi-ware.org > Subject: R: RE: [FIWARE-JIRA] ( HELP-5984 ) FIWARE.Request.Lab.FIWARE Lab Assistance Hello, The issue has been solved. Could you please try and let us know. Thanks Trento Node Team – Genci Tallabaci TRENTINO NETWORK S.R.L. Via G.Pedrotti, 18 - 38121 - TRENTO Tel (+39) 0461.020195 Email: genci.tallabaci.coll@trentinonetwork.it< genci.tallabaci.coll@trentinonetwork.it > ----- Messaggio originale ----- Da: Geoffrey Citron <GeoffCitron@NomiaInc.com< GeoffCitron@NomiaInc.com >> A: jira-help-desk@fi-ware.org< jira-help-desk@fi-ware.org >, support-xifi@trentinonetwork.it< support-xifi@trentinonetwork.it > Inviato: Thu, 10 Mar 2016 03:55:55 +0100 (CET) Oggetto: RE: [FIWARE-JIRA] ( HELP-5984 ) FIWARE.Request.Lab.FIWARE Lab Assistance Thanks - this was working well this week, until tonight, when my Instance appears to have 'disappeared', along with my floating IP and my security group. I have been making a lot of updates to the instance, and would appreciate it if I could get it back intact. Could you investigate this? Thanks, Geoff Citron
            Hide
            Permalink
            TrentoNodeTeam Trento Node Team added a comment -

            Hi,

            we don't see any problem on Trento Node.
            Could it be a cloud portal issue?

            Regards

            ----- Messaggio originale -----
            Da: "Geoffrey Citron" <GeoffCitron@NomiaInc.com>
            A: "TrentoNode Support-XiFi" <support-xifi@trentinonetwork.it>
            Cc: jira-help-desk@fi-ware.org
            Inviato: Venerdì, 11 marzo 2016 9:12:52
            Oggetto: RE: R: RE: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

            Hello again,

            Getting the same symptom as before – the server ‘disappeared’ along with the floating IP’s and the security group.

            Could you look into this again?

            Thanks,

            Geoff Citron

            From: Geoffrey Citron
            Sent: Thursday, March 10, 2016 7:54 PM
            To: TrentoNode Support-XiFi
            Cc: jira-help-desk@fi-ware.org
            Subject: RE: R: RE: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

            Looks good - thanks!

            -------- Original message --------
            From: TrentoNode Support-XiFi < support-xifi@trentinonetwork.it >
            Date: 03/10/2016 4:22 AM (GMT-05:00)
            To: Geoffrey Citron < GeoffCitron@NomiaInc.com >
            Cc: jira-help-desk@fi-ware.org
            Subject: R: RE: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

            Hello,

            The issue has been solved. Could you please try and let us know.

            Thanks
            Trento Node Team

            –

            Genci Tallabaci

            TRENTINO NETWORK S.R.L.
            Via G.Pedrotti, 18 - 38121 - TRENTO
            Tel (+39) 0461.020195
            Email: genci.tallabaci.coll@trentinonetwork.it

            ----- Messaggio originale -----
            Da: Geoffrey Citron < GeoffCitron@NomiaInc.com >
            A: jira-help-desk@fi-ware.org , support-xifi@trentinonetwork.it
            Inviato: Thu, 10 Mar 2016 03:55:55 +0100 (CET)
            Oggetto: RE: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

            Thanks - this was working well this week, until tonight, when my Instance appears to have 'disappeared', along with my floating IP and my security group.

            I have been making a lot of updates to the instance, and would appreciate it if I could get it back intact.

            Could you investigate this?

            Thanks,
            Geoff Citron

            Show
            TrentoNodeTeam Trento Node Team added a comment - Hi, we don't see any problem on Trento Node. Could it be a cloud portal issue? Regards ----- Messaggio originale ----- Da: "Geoffrey Citron" <GeoffCitron@NomiaInc.com> A: "TrentoNode Support-XiFi" <support-xifi@trentinonetwork.it> Cc: jira-help-desk@fi-ware.org Inviato: Venerdì, 11 marzo 2016 9:12:52 Oggetto: RE: R: RE: [FIWARE-JIRA] ( HELP-5984 ) FIWARE.Request.Lab.FIWARE Lab Assistance Hello again, Getting the same symptom as before – the server ‘disappeared’ along with the floating IP’s and the security group. Could you look into this again? Thanks, Geoff Citron From: Geoffrey Citron Sent: Thursday, March 10, 2016 7:54 PM To: TrentoNode Support-XiFi Cc: jira-help-desk@fi-ware.org Subject: RE: R: RE: [FIWARE-JIRA] ( HELP-5984 ) FIWARE.Request.Lab.FIWARE Lab Assistance Looks good - thanks! -------- Original message -------- From: TrentoNode Support-XiFi < support-xifi@trentinonetwork.it > Date: 03/10/2016 4:22 AM (GMT-05:00) To: Geoffrey Citron < GeoffCitron@NomiaInc.com > Cc: jira-help-desk@fi-ware.org Subject: R: RE: [FIWARE-JIRA] ( HELP-5984 ) FIWARE.Request.Lab.FIWARE Lab Assistance Hello, The issue has been solved. Could you please try and let us know. Thanks Trento Node Team – Genci Tallabaci TRENTINO NETWORK S.R.L. Via G.Pedrotti, 18 - 38121 - TRENTO Tel (+39) 0461.020195 Email: genci.tallabaci.coll@trentinonetwork.it ----- Messaggio originale ----- Da: Geoffrey Citron < GeoffCitron@NomiaInc.com > A: jira-help-desk@fi-ware.org , support-xifi@trentinonetwork.it Inviato: Thu, 10 Mar 2016 03:55:55 +0100 (CET) Oggetto: RE: [FIWARE-JIRA] ( HELP-5984 ) FIWARE.Request.Lab.FIWARE Lab Assistance Thanks - this was working well this week, until tonight, when my Instance appears to have 'disappeared', along with my floating IP and my security group. I have been making a lot of updates to the instance, and would appreciate it if I could get it back intact. Could you investigate this? Thanks, Geoff Citron
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Oddly, it just re-appeared. Thanks anyway

            Show
            fw.ext.user FW External User added a comment - Oddly, it just re-appeared. Thanks anyway

              People

              • Assignee:
                TrentoNodeTeam Trento Node Team
                Reporter:
                fw.ext.user FW External User
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                Dates

                • Created:
                  Updated:
                  Resolved: