Oddly, it just re-appeared. Thanks anyway

Hi,

we don't see any problem on Trento Node.
Could it be a cloud portal issue?

Regards

----- Messaggio originale -----
Da: "Geoffrey Citron" <GeoffCitron@NomiaInc.com>
A: "TrentoNode Support-XiFi" <support-xifi@trentinonetwork.it>
Cc: jira-help-desk@fi-ware.org
Inviato: Venerdì, 11 marzo 2016 9:12:52
Oggetto: RE: R: RE: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

Hello again,

Getting the same symptom as before – the server ‘disappeared’ along with the floating IP’s and the security group.

Could you look into this again?

Thanks,

Geoff Citron

From: Geoffrey Citron
Sent: Thursday, March 10, 2016 7:54 PM
To: TrentoNode Support-XiFi
Cc: jira-help-desk@fi-ware.org
Subject: RE: R: RE: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

Looks good - thanks!

-------- Original message --------
From: TrentoNode Support-XiFi < support-xifi@trentinonetwork.it >
Date: 03/10/2016 4:22 AM (GMT-05:00)
To: Geoffrey Citron < GeoffCitron@NomiaInc.com >
Cc: jira-help-desk@fi-ware.org
Subject: R: RE: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

Hello,

The issue has been solved. Could you please try and let us know.

Thanks
Trento Node Team

–

Genci Tallabaci

TRENTINO NETWORK S.R.L.
Via G.Pedrotti, 18 - 38121 - TRENTO
Tel (+39) 0461.020195
Email: genci.tallabaci.coll@trentinonetwork.it

----- Messaggio originale -----
Da: Geoffrey Citron < GeoffCitron@NomiaInc.com >
A: jira-help-desk@fi-ware.org , support-xifi@trentinonetwork.it
Inviato: Thu, 10 Mar 2016 03:55:55 +0100 (CET)
Oggetto: RE: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

Thanks - this was working well this week, until tonight, when my Instance appears to have 'disappeared', along with my floating IP and my security group.

I have been making a lot of updates to the instance, and would appreciate it if I could get it back intact.

Could you investigate this?

Thanks,
Geoff Citron

Hello again,

Getting the same symptom as before - the server 'disappeared' along with the floating IP's and the security group.

Could you look into this again?

Thanks,
Geoff Citron

From: Geoffrey Citron
Sent: Thursday, March 10, 2016 7:54 PM
To: TrentoNode Support-XiFi
Cc: jira-help-desk@fi-ware.org
Subject: RE: R: RE: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

Looks good - thanks!

-------- Original message --------
From: TrentoNode Support-XiFi <support-xifi@trentinonetwork.it<support-xifi@trentinonetwork.it>>
Date: 03/10/2016 4:22 AM (GMT-05:00)
To: Geoffrey Citron <GeoffCitron@NomiaInc.com<GeoffCitron@NomiaInc.com>>
Cc: jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Subject: R: RE: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

Hello,

The issue has been solved. Could you please try and let us know.

Thanks
Trento Node Team

–

Genci Tallabaci

TRENTINO NETWORK S.R.L.
Via G.Pedrotti, 18 - 38121 - TRENTO
Tel (+39) 0461.020195
Email: genci.tallabaci.coll@trentinonetwork.it<genci.tallabaci.coll@trentinonetwork.it>

----- Messaggio originale -----
Da: Geoffrey Citron <GeoffCitron@NomiaInc.com<GeoffCitron@NomiaInc.com>>
A: jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>, support-xifi@trentinonetwork.it<support-xifi@trentinonetwork.it>
Inviato: Thu, 10 Mar 2016 03:55:55 +0100 (CET)
Oggetto: RE: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

Thanks - this was working well this week, until tonight, when my Instance appears to have 'disappeared', along with my floating IP and my security group.

I have been making a lot of updates to the instance, and would appreciate it if I could get it back intact.

Could you investigate this?

Thanks,
Geoff Citron

Looks good - thanks!

-------- Original message --------
From: TrentoNode Support-XiFi <support-xifi@trentinonetwork.it>
Date: 03/10/2016 4:22 AM (GMT-05:00)
To: Geoffrey Citron <GeoffCitron@NomiaInc.com>
Cc: jira-help-desk@fi-ware.org
Subject: R: RE: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

Hello,

The issue has been solved. Could you please try and let us know.

Thanks
Trento Node Team

–

Genci Tallabaci

TRENTINO NETWORK S.R.L.
Via G.Pedrotti, 18 - 38121 - TRENTO
Tel (+39) 0461.020195
Email: genci.tallabaci.coll@trentinonetwork.it

----- Messaggio originale -----
Da: Geoffrey Citron <GeoffCitron@NomiaInc.com>
A: jira-help-desk@fi-ware.org, support-xifi@trentinonetwork.it
Inviato: Thu, 10 Mar 2016 03:55:55 +0100 (CET)
Oggetto: RE: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

Thanks - this was working well this week, until tonight, when my Instance appears to have 'disappeared', along with my floating IP and my security group.

I have been making a lot of updates to the instance, and would appreciate it if I could get it back intact.

Could you investigate this?

Thanks,
Geoff Citron

Hello,

The issue has been solved. Could you please try and let us know.

Thanks
Trento Node Team

–

Genci Tallabaci

TRENTINO NETWORK S.R.L.
Via G.Pedrotti, 18 - 38121 - TRENTO
Tel (+39) 0461.020195
Email: genci.tallabaci.coll@trentinonetwork.it

----- Messaggio originale -----
Da: Geoffrey Citron <GeoffCitron@NomiaInc.com>
A: jira-help-desk@fi-ware.org, support-xifi@trentinonetwork.it
Inviato: Thu, 10 Mar 2016 03:55:55 +0100 (CET)
Oggetto: RE: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

Thanks - this was working well this week, until tonight, when my Instance appears to have 'disappeared', along with my floating IP and my security group.

I have been making a lot of updates to the instance, and would appreciate it if I could get it back intact.

Could you investigate this?

Thanks,
Geoff Citron

Thanks - this was working well this week, until tonight, when my Instance appears to have 'disappeared', along with my floating IP and my security group.

I have been making a lot of updates to the instance, and would appreciate it if I could get it back intact.

Could you investigate this?

Thanks,
Geoff Citron

HI all,

Friday, March 4, we have already released a floatingIP to the user beside the identity verification.

User: fiware4web
E-mail: fiware@4web.si
Cloud project ID: 12e96f097da84a5ab5097ffa5939b483

and the IP is already associated to an instance.

In case the project is not the same, but seems it is the same 4web.si,
On Trento Node in order to get a floating IP, you should provide us a copy of the identity card/passport of the main user or responsible of the project.
Please contact us at: support-xifi@trentinonetwork.it to step forward with the procedure.

BR
Trento Node Team

Hi all,

Friday, March 4, we have already released a floatingIP to the user beside the identity verification.

User: fiware4web
E-mail: fiware@4web.si
Cloud project ID: 12e96f097da84a5ab5097ffa5939b483

and the IP is already associated to an instance.

In case the project is not the same, but seems it is the same 4web.si,
On Trento Node in order to get a floating IP, you should provide us a copy of the identity card/passport of the main user or responsible of the project.
Please contact us at: support-xifi@trentinonetwork.it to step forward with the procedure.

BR
Trento Node Team

Hi Trento Support Team,

this user has a problem with your node. Could you help? Thanks!

"When I create a new instance from an image on the Cloud page, I need to allocate a ‘floating IP’ so that I can access the instance via SSH. However, when I go to the ‘Security / Floating IPs’ page and click ‘Allocate IP to Project’, I can click on any of the 3 ‘pools’ listed, but the page indicates that there are ‘0 Available’ floating IP’s for that pool, and if I press ‘Allocate IP’ anyway, I get the error “{"computeFault": {"message": "The server has either erred or is incapable of performing the requested operation.", "code": 500}}”."

Hi, I've just forwarded the request to them.

BR

Hello,

Thanks for the update.

Please note that I do see 46 images — it’s just that the KeyRock image is not among them.

I’m using the ‘Trento’ region – please provide contact information for the owners of this region.

Thanks,
Geoff

From: Help-Desk jira-help-desk@fi-ware.org
Sent: Thursday, March 03, 2016 8:25 AM
To: ext_user@fi-ware.org; Geoffrey Citron
Subject: [FIWARE-JIRA] (HELP-5984) FIWARE.Request.Lab.FIWARE Lab Assistance

Hi,

please, contact the region owners to solve this issue. It would be related with the infrastructure or the permissions you have there.
[cid:image001.jpg@01D1755D.18BDB830]

FW External User</secure/ViewProfile.jspa?name=fw.ext.user> created an issue

Help-Desk<https://jira.fiware.org/browse/HELP> / [extRequest] <https://jira.fiware.org/browse/HELP-5984> HELP-5984<https://jira.fiware.org/browse/HELP-5984>

FIWARE.Request.Lab.FIWARE Lab Assistance<https://jira.fiware.org/browse/HELP-5984>

Issue Type:

[extRequest]extRequest

Assignee:

Alvaro Alonso</secure/ViewProfile.jspa?name=aalonsog>

Components:

FIWARE-LAB-HELP

Created:

26/Feb/16 4:01 AM

Priority:

[Major]Major

Reporter:

FW External User</secure/ViewProfile.jspa?name=fw.ext.user>

Status:

[Closed]Closed

Hello,

I am trying to access the KeyRock image on the FIWARE cloud portal. Today when I access the portal, and click on 'Images', the list is empty. The other day it was full of a variety of images, but it was missing the KeyRock image. I had assumed KeyRock was missing because you were updating this image as the version 5.1 had just been released. Now I am stuck. Would you be able to assist me with this?

Thanks,
Geoff

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org<Fiware-lab-help@lists.fiware.org>) instead of the old one.

Hi,

please, contact the region owners to solve this issue. It would be related with the infrastructure or the permissions you have there.

Hello again BR,

In a related issue, when I create a new instance from an image on the Cloud page, I need to allocate a ‘floating IP’ so that I can access the instance via SSH. However, when I go to the ‘Security / Floating IPs’ page and click ‘Allocate IP to Project’, I can click on any of the 3 ‘pools’ listed, but the page indicates that there are ‘0 Available’ floating IP’s for that pool, and if I press ‘Allocate IP’ anyway, I get the error “{"computeFault": {"message": "The server has either erred or is incapable of performing the requested operation.", "code": 500}}”.

Could you help address this also?

Thanks,
Geoff

From: Geoffrey Citron
Sent: Tuesday, March 01, 2016 9:21 AM
To: 'jira-help-desk@fi-ware.org'; ext_user@fi-ware.org
Subject: RE: [FIWARE-JIRA] (HELP-5984) [Fiware-lab-help] FIWARE Lab Assistance

Thanks BR. Do you have an estimate for when this will be completed? (I’d like to get started with this project today.)

Thanks,
Geoff

From: Help-Desk jira-help-desk@fi-ware.org
Sent: Monday, February 29, 2016 10:36 AM
To: ext_user@fi-ware.org<ext_user@fi-ware.org>; Geoffrey Citron
Subject: [FIWARE-JIRA] (HELP-5984) [Fiware-lab-help] FIWARE Lab Assistance

Hi,

last keyrock release is not available in Trento yet. I've just ask the people in change of that to add it ASAP.

Sorry for the inconvenience.

BR
[cid:image001.jpg@01D1746E.12EA3AE0]

FW External User</secure/ViewProfile.jspa?name=fw.ext.user> created an issue

Help-Desk<https://jira.fiware.org/browse/HELP> / [extRequest] <https://jira.fiware.org/browse/HELP-5984> HELP-5984<https://jira.fiware.org/browse/HELP-5984>

[Fiware-lab-help] FIWARE Lab Assistance<https://jira.fiware.org/browse/HELP-5984>

Issue Type:

[extRequest]extRequest

Assignee:

Alvaro Alonso</secure/ViewProfile.jspa?name=aalonsog>

Components:

FIWARE-LAB-HELP

Created:

26/Feb/16 4:01 AM

Priority:

[Major]Major

Reporter:

FW External User</secure/ViewProfile.jspa?name=fw.ext.user>

Status:

[Answered]Answered

Hello,

I am trying to access the KeyRock image on the FIWARE cloud portal. Today when I access the portal, and click on 'Images', the list is empty. The other day it was full of a variety of images, but it was missing the KeyRock image. I had assumed KeyRock was missing because you were updating this image as the version 5.1 had just been released. Now I am stuck. Would you be able to assist me with this?

Thanks,
Geoff

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org<Fiware-lab-help@lists.fiware.org>) instead of the old one.

Thanks BR. Do you have an estimate for when this will be completed? (I’d like to get started with this project today.)

Thanks,
Geoff

From: Help-Desk jira-help-desk@fi-ware.org
Sent: Monday, February 29, 2016 10:36 AM
To: ext_user@fi-ware.org; Geoffrey Citron
Subject: [FIWARE-JIRA] (HELP-5984) [Fiware-lab-help] FIWARE Lab Assistance

Hi,

last keyrock release is not available in Trento yet. I've just ask the people in change of that to add it ASAP.

Sorry for the inconvenience.

BR
[cid:image001.jpg@01D1739B.B4F70DF0]

FW External User</secure/ViewProfile.jspa?name=fw.ext.user> created an issue

Help-Desk<https://jira.fiware.org/browse/HELP> / [extRequest] <https://jira.fiware.org/browse/HELP-5984> HELP-5984<https://jira.fiware.org/browse/HELP-5984>

[Fiware-lab-help] FIWARE Lab Assistance<https://jira.fiware.org/browse/HELP-5984>

Issue Type:

[extRequest]extRequest

Assignee:

Alvaro Alonso</secure/ViewProfile.jspa?name=aalonsog>

Components:

FIWARE-LAB-HELP

Created:

26/Feb/16 4:01 AM

Priority:

[Major]Major

Reporter:

FW External User</secure/ViewProfile.jspa?name=fw.ext.user>

Status:

[Answered]Answered

Hello,

I am trying to access the KeyRock image on the FIWARE cloud portal. Today when I access the portal, and click on 'Images', the list is empty. The other day it was full of a variety of images, but it was missing the KeyRock image. I had assumed KeyRock was missing because you were updating this image as the version 5.1 had just been released. Now I am stuck. Would you be able to assist me with this?

Thanks,
Geoff

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org<Fiware-lab-help@lists.fiware.org>) instead of the old one.

Hi,

last keyrock release is not available in Trento yet. I've just ask the people in change of that to add it ASAP.

Sorry for the inconvenience.

BR

Hi,

I’m working with 4web.si, and we’re using the ‘Trento’ region.

As of this morning, I see a number of Images again, but still there is no KeyRock image listed.

Could you let me know if a KeyRock image will be listed, and if so, provide an estimated date when this should be done?

Thanks,
Geoff

From: Help-Desk jira-help-desk@fi-ware.org
Sent: Monday, February 29, 2016 5:35 AM
To: ext_user@fi-ware.org; Geoffrey Citron
Subject: [FIWARE-JIRA] (HELP-5984) [Fiware-lab-help] FIWARE Lab Assistance

Hi,

what region are you using?

BR
[cid:image001.jpg@01D172D6.CBDE0CF0]

FW External User</secure/ViewProfile.jspa?name=fw.ext.user> created an issue

Help-Desk<https://jira.fiware.org/browse/HELP> / [extRequest] <https://jira.fiware.org/browse/HELP-5984> HELP-5984<https://jira.fiware.org/browse/HELP-5984>

[Fiware-lab-help] FIWARE Lab Assistance<https://jira.fiware.org/browse/HELP-5984>

Issue Type:

[extRequest]extRequest

Assignee:

Alvaro Alonso</secure/ViewProfile.jspa?name=aalonsog>

Components:

FIWARE-LAB-HELP

Created:

26/Feb/16 4:01 AM

Priority:

[Major]Major

Reporter:

FW External User</secure/ViewProfile.jspa?name=fw.ext.user>

Status:

[In Progress]In Progress

Hello,

I am trying to access the KeyRock image on the FIWARE cloud portal. Today when I access the portal, and click on 'Images', the list is empty. The other day it was full of a variety of images, but it was missing the KeyRock image. I had assumed KeyRock was missing because you were updating this image as the version 5.1 had just been released. Now I am stuck. Would you be able to assist me with this?

Thanks,
Geoff

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.

Hi,

what region are you using?

BR