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  1. Help-Desk
  2. HELP-5918

FIWARE.Request.Lab.Spain.FIWARE Lab Assistance

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi

          I has a problem connecting to my account "fiwaste.com" this morning I cannot work with my instance.

          I do not have access with ssh, or sftp or https to my instance.

          But I can access to my account and I see that my instances are ok.

          Thank you.

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help
          [Created via e-mail received from: David Ayala <dayala@ctme.es>]

            Activity

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            marcocipriani Marco Cipriani added a comment -

            Dear David,
            in order to resolve your issue, we need to know:

            • in what region you are experiencing the problem.
            • what's your tenant/project ID (select "Info" under your project name and, in the new window, you will find something like Tenant ID: 0000000000000000000000000000XYZ).

            Best regards
            Marco

            Show
            marcocipriani Marco Cipriani added a comment - Dear David, in order to resolve your issue, we need to know: in what region you are experiencing the problem. what's your tenant/project ID (select "Info" under your project name and, in the new window, you will find something like Tenant ID: 0000000000000000000000000000XYZ). Best regards Marco
            Hide
            Permalink
            marcocipriani Marco Cipriani added a comment -

            Dear David,
            if you was experiencing the problem on Spain region, we inform you that we have suffered some networking issues on Spanish node, but now everything should be working fine. Please, try to access to your instance again and let us know.
            Thank you
            Marco

            Show
            marcocipriani Marco Cipriani added a comment - Dear David, if you was experiencing the problem on Spain region, we inform you that we have suffered some networking issues on Spanish node, but now everything should be working fine. Please, try to access to your instance again and let us know. Thank you Marco

              People

              • Assignee:
                jicg José Ignacio Carretero Guarde
                Reporter:
                fw.ext.user FW External User
              • Votes:
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                Dates

                • Created:
                  Updated:
                  Resolved: