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  1. Help-Desk
  2. HELP-5918

FIWARE.Request.Lab.Spain.FIWARE Lab Assistance

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi

          I has a problem connecting to my account "fiwaste.com" this morning I cannot work with my instance.

          I do not have access with ssh, or sftp or https to my instance.

          But I can access to my account and I see that my instances are ok.

          Thank you.

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help
          [Created via e-mail received from: David Ayala <dayala@ctme.es>]

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		54m 49s 1 Marco Cipriani 18/Feb/16 3:18 PM
            In Progress In Progress Answered Answered
            		3h 48m 1 Marco Cipriani 18/Feb/16 7:07 PM
            Answered Answered Closed Closed
            		14h 55m 1 José Ignacio Carretero Guarde 19/Feb/16 10:02 AM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.Request.Lab.FIWARE Lab Assistance FIWARE.Request.Lab.Spain.FIWARE Lab Assistance
            mev Manuel Escriche made changes -
            HD-Node Spain [ 10846 ]
            mev Manuel Escriche made changes -
            Sender Email dayala@ctme.es
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] FIWARE Lab Assistance FIWARE.Request.Lab.FIWARE Lab Assistance
            jicg José Ignacio Carretero Guarde made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            jicg José Ignacio Carretero Guarde made changes -
            Assignee Marco Cipriani [ marco ] José Ignacio Carretero Guarde [ jicg ]
            marcocipriani Marco Cipriani made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            Hide
            Permalink
            marcocipriani Marco Cipriani added a comment -

            Dear David,
            if you was experiencing the problem on Spain region, we inform you that we have suffered some networking issues on Spanish node, but now everything should be working fine. Please, try to access to your instance again and let us know.
            Thank you
            Marco

            Show
            marcocipriani Marco Cipriani added a comment - Dear David, if you was experiencing the problem on Spain region, we inform you that we have suffered some networking issues on Spanish node, but now everything should be working fine. Please, try to access to your instance again and let us know. Thank you Marco
            marcocipriani Marco Cipriani made changes -
            Assignee Spain Node Support Team [ spain.node ] Marco Cipriani [ marco ]
            marcocipriani Marco Cipriani made changes -
            Assignee Marco Cipriani [ marco ] Spain Node Support Team [ spain.node ]
            marcocipriani Marco Cipriani made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            Hide
            Permalink
            marcocipriani Marco Cipriani added a comment -

            Dear David,
            in order to resolve your issue, we need to know:

            • in what region you are experiencing the problem.
            • what's your tenant/project ID (select "Info" under your project name and, in the new window, you will find something like Tenant ID: 0000000000000000000000000000XYZ).

            Best regards
            Marco

            Show
            marcocipriani Marco Cipriani added a comment - Dear David, in order to resolve your issue, we need to know: in what region you are experiencing the problem. what's your tenant/project ID (select "Info" under your project name and, in the new window, you will find something like Tenant ID: 0000000000000000000000000000XYZ). Best regards Marco
            marcocipriani Marco Cipriani made changes -
            Assignee Marco Cipriani [ marco ]
            marcocipriani Marco Cipriani made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                jicg José Ignacio Carretero Guarde
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: