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  1. Help-Desk
  2. HELP-5804

FIWARE.Request.Tech.Cloud.CloudPortal.FIWARE Lab Assistance

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None

          Description

          Hi I'm Francisco a member of the team that we are trying of start a project
          in Bigdata with the MiLeyenda member.
          We have problems with the access a the server instance in the Cloud
          section, with my account always take this message supously with the correct
          rights:

          Dear User,

          Currently you are not authorized to use Cloud resources in any project. If
          you want to enjoy Cloud environment you can ask other users to share their
          projects with you using the Account Portal.

          You can also manage your own project getting a Trial account or, if your
          Trial period has expired, applying for a community account following the
          application process.

          Then Antonio, CEO of the organization, gave me his account because he told
          me the has it's works.
          In my laptop, the first times I got the same error, but I don't know how,
          it began to work.
          Now I'm in the computer of my work and I have the same problem, with the
          user antonio@mileyenda.com I can't enter in the Cloud section.

          Can you help me.

          Best regards.

          –

          ------------------------------
          "Este mensaje es privado y confidencial y se dirige exclusivamente a su
          destinatario. Si usted recibe este mensaje por error, no debe revelar,
          distribuir o copiar este e-mail. Por favor, comuníquelo al remitente y
          borre el mensaje y los archivos adjuntos de su sistema. No hay renuncia a la
          confidencialidad ni a ningún privilegio a causa de una transmisión errónea
          o por mal funcionamiento".

          "This message is private and confidential and it is intended exclusively
          for the addressee. If your receive this message by mistake, you should not
          disseminate, distribute or copy this e-mail. Please inform the sender and
          delete the message and attachments from your system. No confidentiality or
          any privilege regarding the information is waived or lost by any
          mistransmission or malfunction".

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help
          [Created via e-mail received from: =?UTF-8?Q?Francisco_Arcas_T=C3=BAnez?= <farcas@ucam.edu>]

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            Activity

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            fw.ext.user FW External User added a comment -

            Dear,

            available resources depends on which type of account you have:

            • community accounts have an associated region and resources on that region
            • trial accounts are usually associated to Spain, they can evaluate the Lab with a limited number of resources and for a limited period
            • basic account, must be connected with a community account and can work using resources of the linked organisation

            Please check your account type in your profile (https://account.lab.fiware.org/settings/ —> Account Status). In that page you should be also able to request an account upgrade, if needed.

            Best,
            Daniele

            Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
            Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            Show
            fw.ext.user FW External User added a comment - Dear, available resources depends on which type of account you have: community accounts have an associated region and resources on that region trial accounts are usually associated to Spain, they can evaluate the Lab with a limited number of resources and for a limited period basic account, must be connected with a community account and can work using resources of the linked organisation Please check your account type in your profile ( https://account.lab.fiware.org/settings/ —> Account Status). In that page you should be also able to request an account upgrade, if needed. Best, Daniele Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            I’ve seen that your account is still a valid community account (Expires at: 2016-02-12), moreover it is associated with the Spain2 region, therefore I’ve just forwarded your request to the Spain support.
            They will help you understand why you cannot use resources on Cloud.

            About fracas@ucam.edu I see the process of authorisation still in progress and the last message to you was:

            Hi Francisco,
            I see that previously another community account request was filed by Antonio for MiLeyenda the LEGEND project. Do you want to get added to that communtiy account? or are you requesting a new one for a new project? could u kindly clarify?
            thanks..
            ilknur

            If you did not yet replied please contact the person who is evaluating the authorization.

            Best,
            Daniele

            Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
            Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            Show
            fw.ext.user FW External User added a comment - I’ve seen that your account is still a valid community account (Expires at: 2016-02-12), moreover it is associated with the Spain2 region, therefore I’ve just forwarded your request to the Spain support. They will help you understand why you cannot use resources on Cloud. About fracas@ucam.edu I see the process of authorisation still in progress and the last message to you was: Hi Francisco, I see that previously another community account request was filed by Antonio for MiLeyenda the LEGEND project. Do you want to get added to that communtiy account? or are you requesting a new one for a new project? could u kindly clarify? thanks.. ilknur If you did not yet replied please contact the person who is evaluating the authorization. Best, Daniele Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help
            Hide
            Permalink
            henar Henar Muñoz added a comment -

            Hi
            The user antonio@mileyenda.com is community in Spain2, so that, it should not have any access problem. Could you send us a screenshot?
            Thanks,
            Henar

            Show
            henar Henar Muñoz added a comment - Hi The user antonio@mileyenda.com is community in Spain2, so that, it should not have any access problem. Could you send us a screenshot? Thanks, Henar
            Hide
            Permalink
            aalonsog Alvaro Alonso added a comment -

            Hi,

            I've just checked your account and I don't find any mistake. You should be able to connect to Spain2 suing "antonio@mileyenda.com". Please, be sure you are correctly authenticated with that account.

            BR

            Show
            aalonsog Alvaro Alonso added a comment - Hi, I've just checked your account and I don't find any mistake. You should be able to connect to Spain2 suing "antonio@mileyenda.com". Please, be sure you are correctly authenticated with that account. BR

              People

              • Assignee:
                aalonsog Alvaro Alonso
                Reporter:
                fw.ext.user FW External User
              • Votes:
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                Watchers:
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                Dates

                • Created:
                  Updated:
                  Resolved: