Uploaded image for project: 'Help-Desk'
  1. Help-Desk
  2. HELP-5532

FIWARE.Request.Tech.Cloud.CloudPortal.FIWARE Lab Assistance.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None

          Description

          Hello,

          I try to sign up at the Fiware Lab (https://account.lab.fiware.org/), but do
          not receive the confirmation instructions, so I cannot activate my account.

          It is also not in my SPAM Folder.

          With regards,

          John van Echtelt

          john@van-echtelt.nl <john@van-echtelt.nl>

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help
          [Created via e-mail received from: John van Echtelt <john@van-echtelt.nl>]

          1. File
            signature.asc
            0.2 kB
            FW External User
          2. File
            signature.asc
            0.2 kB
            FW External User

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		15h 32m 1 Daniele Santoro 17/Dec/15 9:09 AM
            In Progress In Progress Answered Answered
            		1d 2h 21m 1 Alvaro Alonso 18/Dec/15 11:30 AM
            Answered Answered Closed Closed
            		1s 1 Alvaro Alonso 18/Dec/15 11:30 AM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.Request.Lab.FIWARE Lab Assistance. FIWARE.Request.Tech.Cloud.CloudPortal.FIWARE Lab Assistance.
            HD-Chapter Cloud [ 10837 ]
            backlogmanager Backlog Manager made changes -
            Component/s FIWARE-TECH-HELP [ 10278 ]
            Component/s FIWARE-LAB-HELP [ 10279 ]
            mev Manuel Escriche made changes -
            HD-Enabler Cloud Portal [ 10860 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] FIWARE Lab Assistance FIWARE.Request.Lab.FIWARE Lab Assistance.
            mev Manuel Escriche made changes -
            Sender Email john@van-echtelt.nl
            aalonsog Alvaro Alonso made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            aalonsog Alvaro Alonso made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            Hide
            Permalink
            aalonsog Alvaro Alonso added a comment -

            Hi,

            we had an issue with the mail server. It should be fixed during today. Please, use the option "Didn't receive confirmation instructions?" in the index page tomorrow morning.

            Sorry for the inconvenience.

            Show
            aalonsog Alvaro Alonso added a comment - Hi, we had an issue with the mail server. It should be fixed during today. Please, use the option "Didn't receive confirmation instructions?" in the index page tomorrow morning. Sorry for the inconvenience.
            fw.ext.user FW External User made changes -
            Attachment signature.asc [ 19270 ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Dear I’ve forwarded your request to the second level support.

            Daniele

            Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
            Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            Show
            fw.ext.user FW External User added a comment - Dear I’ve forwarded your request to the second level support. Daniele Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help
            danieles Daniele Santoro made changes -
            Assignee Daniele Santoro [ danieles ] Alvaro Alonso [ aalonsog ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hi Daniele,

            I get the following error messages at the The Forgot password
            procedure:
            Error: The email address you have specific is registered but not
            activated. Please check your email for the activation link or request a
            new one. If your problem persits, please contact:
            fiware-lab-help@lists.fiware.org

            Error: An error occurred, try again later.

            Sign up again gives the error message: The email is already in use.
            I want to use this e-mailadres.

            With regards,

            John van Echtelt

            Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
            Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            Show
            fw.ext.user FW External User added a comment - Hi Daniele, I get the following error messages at the The Forgot password procedure: Error: The email address you have specific is registered but not activated. Please check your email for the activation link or request a new one. If your problem persits, please contact: fiware-lab-help@lists.fiware.org Error: An error occurred, try again later. Sign up again gives the error message: The email is already in use. I want to use this e-mailadres. With regards, John van Echtelt Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help
            fw.ext.user FW External User made changes -
            Attachment signature.asc [ 19261 ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Dear,

            Can you please try to follow the “Forgot password” procedure ?

            If it foes not work can you please try to register again and let us know ?

            Best,
            Daniele

            Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
            Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            Show
            fw.ext.user FW External User added a comment - Dear, Can you please try to follow the “Forgot password” procedure ? If it foes not work can you please try to register again and let us know ? Best, Daniele Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help
            danieles Daniele Santoro made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            danieles Daniele Santoro made changes -
            Assignee Daniele Santoro [ danieles ]
            backlogmanager Backlog Manager made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                aalonsog Alvaro Alonso
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: