Details
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Type: extRequest
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Status: Closed
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Priority: Blocker
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-TECH-HELP
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Labels:None
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Sender Email:
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HD-Chapter:Security
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HD-Enabler:KeyRock
Description
Hi,
The applicant with the previous ticket at jira (closed -
https://jira.fiware.org/browse/HELC-1055) and redmine (closed -
http://techsupport.creatifi.eu/issues/414) has reopened the issue.
Here is the message:
*I'm reopening this issue, it took eight days to get an answer and then you
close it after two days...*
*"We're running our own instance of KeyRock and it's been working great but
we've now *
*run into this problem: libMagickCore.so.2: cannot open shared object file:
No such file or directory ... RMagick2.so (LoadError)"*
It's not solved, it persists.
You told us:
*"It looks like an error in the old IdM version (the Ruby on Rails one)
https://github.com/ging/fi-ware-idm-deprecated
<https://github.com/ging/fi-ware-idm-deprecated>.*
Check this link, it might be of some help:
*http://stackoverflow.com/questions/16684544/libmagickcore-so-4-cannot-open-shared-object-file-no-such-file-or-directory
<http://stackoverflow.com/questions/16684544/libmagickcore-so-4-cannot-open-shared-object-file-no-such-file-or-directory>"*
*We're already aware of the problem being Keyrock and the first thing we
did was looking for solutions on StackOverflow.*
*You say "old IdM" version, but the GE provider is still responsible to
support it and we would like proper support.*
*This is important for us since it´s what validates our project in call 2,
we now had to circumvent everything.*
Thank you for taking this issue seriously.
KR,
--------------------------------------------------------
Gerard Castillo Lasheras
Enginyer de Projectes
Fundació i2CAT - Unitat Audiovisual
SkypeID: gerardcl85
Telf.: +34.93.553.26.30 (530)
--------------------------------------------------------
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[Created via e-mail received from: Gerard Castillo Lasheras <gerard.castillo@i2cat.net>]
Issue Links
- relates to
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HELC-1076 FIWARE.Request.Coach.CreatiFI.General Support #416: Dependency problem in KeyRock (reopened)
- Closed
Activity
Hi Alvaro,
why this ticket has been closed without any comment?
Can you clarify please?
Thanks
silvio
Alvaro, please read in the link below how to answer the user from JIRA.
Obviously, this is the preferred pattern to follow since it allows other to understand what happened during the exchange.
Thanks.
http://backlog.fiware.org/guide/tracker.html#email-issue