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  1. Help-Desk
  2. HELP-4613

FIWARE.Request.Lab.Spain.Community account upgrade.

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-LAB-HELP
    • Labels:
      None

      Description

      Hello,

      i am providing technical help on the context of FRACTALS accelerator
      project.

      Can you check the following issue about a community account upgrade?

      ----------------
      We have been using the FIWARE user jmarias@loginet.hu, probably as a
      trial account. We have received a message regarding the date of accunt
      expiration. We have filled the community upgrade form after the account
      have expired (approximately two weeks ago). We have not received any
      response since then.

      Given Our participation in the FRACTALS accelerator, the usage of the
      FI-Lab testbed would be important.

      We would like to ask whether this latency is normal or there is an
      issue. Also, the approximated time of the response regarding the community
      upgrade would be useful.
      ----------------

      BR,
      Aggelos

      Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
      Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
      _______________________________________________
      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fiware.org
      https://lists.fiware.org/listinfo/fiware-lab-help
      [Created via e-mail received from: Aggelos Groumas <gkraggel@di.uoa.gr>]

      1. signature.asc
        0.2 kB
        Daniele Santoro
      2. signature.asc
        0.2 kB
        Daniele Santoro

        Activity

        Hide
        danieles Daniele Santoro added a comment -

        Dear,

        Your account was already activated in Spain but probably a notification didn’t reach your. You should have received a notification about the activation of your account now.

        Best,
        Daniele


        --------------------------------------------------------
        Daniele Santoro,
        CREATE-NET Research Center
        ICT Area
        ITC/Research Engineer
        Via alla Cascata 56/D - 38100 Povo Trento (Italy)
        e-mail: daniele.santoro@create-net.org
        Tel: (+39) 0461 312430
        Fax: (+39) 0461 421157
        www.create-net.org

        PGP/GPG-KEY-ID: 0x08E3E8D5
        http://keyserver1.pgp.com/vkd/DownloadKey.event?keyid=0xCA854D8608E3E8D5
        --------------------------------------------------------

        The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited according to the Italian Law 196/2003 of the Legislature. If you received this in error, please contact the sender and delete the material from any computer.

        Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
        Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fiware.org
        https://lists.fiware.org/listinfo/fiware-lab-help

        Show
        danieles Daniele Santoro added a comment - Dear, Your account was already activated in Spain but probably a notification didn’t reach your. You should have received a notification about the activation of your account now. Best, Daniele – -------------------------------------------------------- Daniele Santoro, CREATE-NET Research Center ICT Area ITC/Research Engineer Via alla Cascata 56/D - 38100 Povo Trento (Italy) e-mail: daniele.santoro@create-net.org Tel: (+39) 0461 312430 Fax: (+39) 0461 421157 www.create-net.org PGP/GPG-KEY-ID: 0x08E3E8D5 http://keyserver1.pgp.com/vkd/DownloadKey.event?keyid=0xCA854D8608E3E8D5 -------------------------------------------------------- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited according to the Italian Law 196/2003 of the Legislature. If you received this in error, please contact the sender and delete the material from any computer. Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help
        Hide
        fw.ext.user FW External User added a comment -

        Dear Daniele,

        as i am informed, the issue is not resolved as of now.

        -------
        Hi

        I am checking ftom time-to-time at https://account.lab.fiware.org/
        I can log-in but when I go to cloud the same warning appeares i.a. "apply
        for community account..."

        What shall I do?
        --------

        BR,
        Aggelos

        On Fri, Oct 2, 2015 at 1:01 PM, Daniele Santoro <


        Groumas Aggelos
        Research Assistant
        SCAN Lab ~ http://scan.di.uoa.gr/

        Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
        Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fiware.org
        https://lists.fiware.org/listinfo/fiware-lab-help

        Show
        fw.ext.user FW External User added a comment - Dear Daniele, as i am informed, the issue is not resolved as of now. ------- Hi I am checking ftom time-to-time at https://account.lab.fiware.org/ I can log-in but when I go to cloud the same warning appeares i.a. "apply for community account..." What shall I do? -------- BR, Aggelos On Fri, Oct 2, 2015 at 1:01 PM, Daniele Santoro < – Groumas Aggelos Research Assistant SCAN Lab ~ http://scan.di.uoa.gr/ Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help
        Hide
        danieles Daniele Santoro added a comment -

        Dear Henar,

        User says the account is still a trial one. Could you please check ?

        This refers to: https://jira.fiware.org/browse/FLUA-1826

        Best,
        Daniele

        Show
        danieles Daniele Santoro added a comment - Dear Henar, User says the account is still a trial one. Could you please check ? This refers to: https://jira.fiware.org/browse/FLUA-1826 Best, Daniele
        Hide
        danieles Daniele Santoro added a comment -

        Dear,

        I’ve forwarded your request to the second level support. Please give us time to check, then we will update you.

        Best,
        Daniele

        Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
        Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fiware.org
        https://lists.fiware.org/listinfo/fiware-lab-help

        Show
        danieles Daniele Santoro added a comment - Dear, I’ve forwarded your request to the second level support. Please give us time to check, then we will update you. Best, Daniele Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help
        Hide
        henar Henar Muñoz added a comment -

        HI
        The user is community
        User: Loginet

        E-mail: jmarias@loginet.hu

        Cloud project ID: 00000000000000000000000000011944

        Current account type: community

        Started at: 2015-09-29

        Duration: 270 days

        Expires at: 2016-06-25

        Regards,
        Henar

        Show
        henar Henar Muñoz added a comment - HI The user is community User: Loginet E-mail: jmarias@loginet.hu Cloud project ID: 00000000000000000000000000011944 Current account type: community Started at: 2015-09-29 Duration: 270 days Expires at: 2016-06-25 Regards, Henar

          People

          • Assignee:
            henar Henar Muñoz
            Reporter:
            fw.ext.user FW External User
          • Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: