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  1. Help-Desk
  2. HELP-4613

FIWARE.Request.Lab.Spain.Community account upgrade.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hello,

          i am providing technical help on the context of FRACTALS accelerator
          project.

          Can you check the following issue about a community account upgrade?

          ----------------
          We have been using the FIWARE user jmarias@loginet.hu, probably as a
          trial account. We have received a message regarding the date of accunt
          expiration. We have filled the community upgrade form after the account
          have expired (approximately two weeks ago). We have not received any
          response since then.

          Given Our participation in the FRACTALS accelerator, the usage of the
          FI-Lab testbed would be important.

          We would like to ask whether this latency is normal or there is an
          issue. Also, the approximated time of the response regarding the community
          upgrade would be useful.
          ----------------

          BR,
          Aggelos

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help
          [Created via e-mail received from: Aggelos Groumas <gkraggel@di.uoa.gr>]

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            Daniele Santoro
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            Daniele Santoro

            Activity

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            danieles Daniele Santoro added a comment -

            Dear,

            Your account was already activated in Spain but probably a notification didn’t reach your. You should have received a notification about the activation of your account now.

            Best,
            Daniele

            –
            --------------------------------------------------------
            Daniele Santoro,
            CREATE-NET Research Center
            ICT Area
            ITC/Research Engineer
            Via alla Cascata 56/D - 38100 Povo Trento (Italy)
            e-mail: daniele.santoro@create-net.org
            Tel: (+39) 0461 312430
            Fax: (+39) 0461 421157
            www.create-net.org

            PGP/GPG-KEY-ID: 0x08E3E8D5
            http://keyserver1.pgp.com/vkd/DownloadKey.event?keyid=0xCA854D8608E3E8D5
            --------------------------------------------------------

            The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited according to the Italian Law 196/2003 of the Legislature. If you received this in error, please contact the sender and delete the material from any computer.

            Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
            Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            Show
            danieles Daniele Santoro added a comment - Dear, Your account was already activated in Spain but probably a notification didn’t reach your. You should have received a notification about the activation of your account now. Best, Daniele – -------------------------------------------------------- Daniele Santoro, CREATE-NET Research Center ICT Area ITC/Research Engineer Via alla Cascata 56/D - 38100 Povo Trento (Italy) e-mail: daniele.santoro@create-net.org Tel: (+39) 0461 312430 Fax: (+39) 0461 421157 www.create-net.org PGP/GPG-KEY-ID: 0x08E3E8D5 http://keyserver1.pgp.com/vkd/DownloadKey.event?keyid=0xCA854D8608E3E8D5 -------------------------------------------------------- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited according to the Italian Law 196/2003 of the Legislature. If you received this in error, please contact the sender and delete the material from any computer. Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Dear Daniele,

            as i am informed, the issue is not resolved as of now.

            -------
            Hi

            I am checking ftom time-to-time at https://account.lab.fiware.org/
            I can log-in but when I go to cloud the same warning appeares i.a. "apply
            for community account..."

            What shall I do?
            --------

            BR,
            Aggelos

            On Fri, Oct 2, 2015 at 1:01 PM, Daniele Santoro <

            –
            Groumas Aggelos
            Research Assistant
            SCAN Lab ~ http://scan.di.uoa.gr/

            Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
            Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            Show
            fw.ext.user FW External User added a comment - Dear Daniele, as i am informed, the issue is not resolved as of now. ------- Hi I am checking ftom time-to-time at https://account.lab.fiware.org/ I can log-in but when I go to cloud the same warning appeares i.a. "apply for community account..." What shall I do? -------- BR, Aggelos On Fri, Oct 2, 2015 at 1:01 PM, Daniele Santoro < – Groumas Aggelos Research Assistant SCAN Lab ~ http://scan.di.uoa.gr/ Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help
            Hide
            Permalink
            danieles Daniele Santoro added a comment -

            Dear Henar,

            User says the account is still a trial one. Could you please check ?

            This refers to: https://jira.fiware.org/browse/FLUA-1826

            Best,
            Daniele

            Show
            danieles Daniele Santoro added a comment - Dear Henar, User says the account is still a trial one. Could you please check ? This refers to: https://jira.fiware.org/browse/FLUA-1826 Best, Daniele
            Hide
            Permalink
            danieles Daniele Santoro added a comment -

            Dear,

            I’ve forwarded your request to the second level support. Please give us time to check, then we will update you.

            Best,
            Daniele

            Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
            Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            Show
            danieles Daniele Santoro added a comment - Dear, I’ve forwarded your request to the second level support. Please give us time to check, then we will update you. Best, Daniele Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help
            Hide
            Permalink
            henar Henar Muñoz added a comment -

            HI
            The user is community
            User: Loginet

            E-mail: jmarias@loginet.hu

            Cloud project ID: 00000000000000000000000000011944

            Current account type: community

            Started at: 2015-09-29

            Duration: 270 days

            Expires at: 2016-06-25

            Regards,
            Henar

            Show
            henar Henar Muñoz added a comment - HI The user is community User: Loginet E-mail: jmarias@loginet.hu Cloud project ID: 00000000000000000000000000011944 Current account type: community Started at: 2015-09-29 Duration: 270 days Expires at: 2016-06-25 Regards, Henar

              People

              • Assignee:
                henar Henar Muñoz
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: