Details
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Type:
extRequest
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Status: Closed
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Priority:
Major
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
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Sender Email:
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HD-Node:PiraeusU
Description
Hi,
I am facing various issues with the fiware cloud GE. I have installed
the CentOS orion-psb-image-R4.2
<https://cloud.lab.fiware.org/#nova/images/488f8701-8077-43e9-bef4-c0f852049fc7>,
which contains the orion context broker and a mongoDB for persistent
storage of data. On the same node I have deployed a tomcat application
server. An external IP and a security policy were assigned.
The overall framework was accessible and worked fine for more than a month.
The first issues started when the instance changed from active state to
suspended without any obvious reason. I tried to activate again the
instance or reboot it and the result is that now is permanently on a
rebooting state. Of course I can't access it through SSH and I have no
access to mongoDB or to orion context broker.
I deployed another instance with a similar configuration (CentOS, Orion
context broker, mongo DB, Tomcat) that worked fine for a few hours. Now
eventhough I see the instance through the cloud portal as "Active" I
can't access it through SSH and Orion context broker is not accessible.
Any help is more than welcome.
Regards,
Nikos.
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[Created via e-mail received from: Nikos Kalatzis <nikosk@mail.ntua.gr>]
Activity
After reading issue description, it doesn't seem to be related with Orion Context Broker itself, but with the cloud infrastructure where the VM runs. Thus, I'm assiging the issue to Backlog Manager, so he can reassign the issue to the right people.
Hi,
the node I am working is PiraeusU. I also contact their support and they
informed me about some service disrupts they had.
Now it seems that the cloud instance is recovered but I am not sure if
everything is fixed and stable.
I am waiting for a confirmation.
Thanks,
Nikos
I reassign the ticket to the specific node team.
Dear user,
we are working on your problem. Temporarily your instance may be in shutoff state, however we will bring it in the fully functional state asap. Of course we will inform you since the problem will be solved.
Thank you for your understanding and sorry for the inconvenience.
Best Regards,
Dimitris
Dear user,
after some debugging on our node we managed to bring back in the proper functionality your VM.
Please provide us your feedback in case everything is alright for your instance, so as to close this helpdesk ticket.
Best Regards,
Dimitris
No response from user so far.
Problem is considered as solved.
Ticket closed.
Hello,
In which node is deployed your VM?
Regards,
Giuseppe
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