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  1. Help-Desk
  2. HELP-4415

FIWARE.Request.Lab.PiraeusU.FIWARE Lab Assistance.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi,
          I am facing various issues with the fiware cloud GE. I have installed
          the CentOS orion-psb-image-R4.2
          <https://cloud.lab.fiware.org/#nova/images/488f8701-8077-43e9-bef4-c0f852049fc7>,
          which contains the orion context broker and a mongoDB for persistent
          storage of data. On the same node I have deployed a tomcat application
          server. An external IP and a security policy were assigned.
          The overall framework was accessible and worked fine for more than a month.

          The first issues started when the instance changed from active state to
          suspended without any obvious reason. I tried to activate again the
          instance or reboot it and the result is that now is permanently on a
          rebooting state. Of course I can't access it through SSH and I have no
          access to mongoDB or to orion context broker.
          I deployed another instance with a similar configuration (CentOS, Orion
          context broker, mongo DB, Tomcat) that worked fine for a few hours. Now
          eventhough I see the instance through the cloud portal as "Active" I
          can't access it through SSH and Orion context broker is not accessible.

          Any help is more than welcome.

          Regards,
          Nikos.

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help-new
          [Created via e-mail received from: Nikos Kalatzis <nikosk@mail.ntua.gr>]

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		32m 1 Giuseppe Cossu 28/Sep/15 10:14 AM
            Closed Closed In Progress In Progress
            		8s 1 Alvaro Alonso 29/Sep/15 2:54 PM
            In Progress In Progress Answered Answered
            		18d 22h 7m 2 PiraeusU Node Helpdesk 18/Oct/15 1:01 PM
            Answered Answered Closed Closed
            		1d 4h 40m 2 PiraeusU Node Helpdesk 18/Oct/15 1:02 PM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.Request.Lab.FIWARE Lab Assistance. FIWARE.Request.Lab.PiraeusU.FIWARE Lab Assistance.
            mev Manuel Escriche made changes -
            HD-Node PiraeusU [ 10920 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] FIWARE Lab Assistance FIWARE.Request.Lab.FIWARE Lab Assistance.
            mev Manuel Escriche made changes -
            Sender Email nikosk@mail.ntua.gr
            Hide
            Permalink
            UPRC PiraeusU Node Helpdesk added a comment -

            No response from user so far.
            Problem is considered as solved.
            Ticket closed.

            Show
            UPRC PiraeusU Node Helpdesk added a comment - No response from user so far. Problem is considered as solved. Ticket closed.
            UPRC PiraeusU Node Helpdesk made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            UPRC PiraeusU Node Helpdesk made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            Hide
            Permalink
            UPRC PiraeusU Node Helpdesk added a comment -

            Dear user,

            after some debugging on our node we managed to bring back in the proper functionality your VM.
            Please provide us your feedback in case everything is alright for your instance, so as to close this helpdesk ticket.

            Best Regards,
            Dimitris

            Show
            UPRC PiraeusU Node Helpdesk added a comment - Dear user, after some debugging on our node we managed to bring back in the proper functionality your VM. Please provide us your feedback in case everything is alright for your instance, so as to close this helpdesk ticket. Best Regards, Dimitris
            Hide
            Permalink
            UPRC PiraeusU Node Helpdesk added a comment -

            Dear user,

            we are working on your problem. Temporarily your instance may be in shutoff state, however we will bring it in the fully functional state asap. Of course we will inform you since the problem will be solved.

            Thank you for your understanding and sorry for the inconvenience.
            Best Regards,
            Dimitris

            Show
            UPRC PiraeusU Node Helpdesk added a comment - Dear user, we are working on your problem. Temporarily your instance may be in shutoff state, however we will bring it in the fully functional state asap. Of course we will inform you since the problem will be solved. Thank you for your understanding and sorry for the inconvenience. Best Regards, Dimitris
            Hide
            Permalink
            aalonsog Alvaro Alonso added a comment -

            I reassign the ticket to the specific node team.

            Show
            aalonsog Alvaro Alonso added a comment - I reassign the ticket to the specific node team.
            aalonsog Alvaro Alonso made changes -
            Assignee Alvaro Alonso [ aalonsog ] PiraeusU Node Helpdesk [ uprc ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hi,
            the node I am working is PiraeusU. I also contact their support and they
            informed me about some service disrupts they had.
            Now it seems that the cloud instance is recovered but I am not sure if
            everything is fixed and stable.
            I am waiting for a confirmation.

            Thanks,
            Nikos

            Show
            fw.ext.user FW External User added a comment - Hi, the node I am working is PiraeusU. I also contact their support and they informed me about some service disrupts they had. Now it seems that the cloud instance is recovered but I am not sure if everything is fixed and stable. I am waiting for a confirmation. Thanks, Nikos
            aalonsog Alvaro Alonso made changes -
            Resolution Done [ 10000 ]
            Status Closed [ 6 ] In Progress [ 3 ]
            aalonsog Alvaro Alonso made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            alfopietro Pietropaolo Alfonso made changes -
            Assignee Pietropaolo Alfonso [ alfopietro ] Alvaro Alonso [ aalonsog ]
            mev Manuel Escriche made changes -
            Assignee Manuel Escriche [ mev ] Pietropaolo Alfonso [ alfopietro ]
            mev Manuel Escriche made changes -
            Component/s FIWARE-LAB-HELP [ 10279 ]
            Component/s FIWARE-TECH-HELP [ 10278 ]
            Hide
            Permalink
            fermin Fermín Galán added a comment -

            After reading issue description, it doesn't seem to be related with Orion Context Broker itself, but with the cloud infrastructure where the VM runs. Thus, I'm assiging the issue to Backlog Manager, so he can reassign the issue to the right people.

            Show
            fermin Fermín Galán added a comment - After reading issue description, it doesn't seem to be related with Orion Context Broker itself, but with the cloud infrastructure where the VM runs. Thus, I'm assiging the issue to Backlog Manager, so he can reassign the issue to the right people.
            fermin Fermín Galán made changes -
            Assignee Fermín Galán [ fermin ] Manuel Escriche [ mev ]
            gcossu Giuseppe Cossu made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            gcossu Giuseppe Cossu made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            Hide
            Permalink
            gcossu Giuseppe Cossu added a comment -

            Hello,
            In which node is deployed your VM?

            Regards,
            Giuseppe

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help-new

            Show
            gcossu Giuseppe Cossu added a comment - Hello, In which node is deployed your VM? Regards, Giuseppe _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help-new
            mev Manuel Escriche made changes -
            Assignee Fermín Galán [ fermin ]
            mev Manuel Escriche made changes -
            Field Original Value New Value
            Component/s FIWARE-TECH-HELP [ 10278 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                UPRC PiraeusU Node Helpdesk
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: