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  1. Help-Desk
  2. HELP-4263

FIWARE.Request.Lab.Spain.Can not connect to instance in Spain2 due to associate IP error.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi,
          I just set up a new instance with a public IP, but can not SSH to it.
          In Cloud Portal it says it has IP: 130.206.126.11
          Though when I tried to Associate IP, it return undefined. Cause: 503 Error
          Both the Security and Instance menus say that IP belong to the service, but
          it is not possible to connect. I try rebooting it, but no success.
          The instance is in Spain2.
          Thanks,
          Oscar

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help-new
          [Created via e-mail received from: Oscar Ardaiz <oscar.ardaiz@gmail.com>]

            Activity

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            marcocipriani Marco Cipriani added a comment -

            Dear Oscar,
            I've just forwarded your request to the Spain support team.
            Meanwhile, please, let us know your project ID and the ID of the instance in which you are experiencing the issue.

            Best regards
            Marco

            Show
            marcocipriani Marco Cipriani added a comment - Dear Oscar, I've just forwarded your request to the Spain support team. Meanwhile, please, let us know your project ID and the ID of the instance in which you are experiencing the issue. Best regards Marco
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            fw.ext.user FW External User added a comment -

            Hi,
            My project is :oscar-ardaiz cloud (ID 00000000000000000000000000005996)
            Faulty instance is:

            • *Name: * GIS-nicetrails
            • *ID: * dd94e125-f274-4ba3-8678-e7a7d55171fd

            On Tue, Sep 22, 2015 at 6:07 PM, Help-Desk <jira-help-desk@fi-ware.org>

            Show
            fw.ext.user FW External User added a comment - Hi, My project is :oscar-ardaiz cloud (ID 00000000000000000000000000005996) Faulty instance is: *Name: * GIS-nicetrails *ID: * dd94e125-f274-4ba3-8678-e7a7d55171fd On Tue, Sep 22, 2015 at 6:07 PM, Help-Desk <jira-help-desk@fi-ware.org>
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            henar Henar Muñoz added a comment -

            Hi
            I can see that you created a network oscar-ardaiz and attached it to a router. It seems that router is invalid. That, you have to disassociate the public/floatingip IP 130.206.126.11, disassociate the network from the router, delete the router, create a new one, associate the network, and allocating the public IP. In this case, you will be able to access to your VM.
            You are having an error to associate your public IP to your VM since you have already associated it.
            I hope it helps you.
            Regards,
            Henar

            Show
            henar Henar Muñoz added a comment - Hi I can see that you created a network oscar-ardaiz and attached it to a router. It seems that router is invalid. That, you have to disassociate the public/floatingip IP 130.206.126.11, disassociate the network from the router, delete the router, create a new one, associate the network, and allocating the public IP. In this case, you will be able to access to your VM. You are having an error to associate your public IP to your VM since you have already associated it. I hope it helps you. Regards, Henar
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            fw.ext.user FW External User added a comment -

            Thanks Henar,
            I had no router, but a test network. The instance I had used that netwok,
            so i could not access.
            I created a new instance with a default network and it works.
            Regards,
            Oscar

            On Wed, Sep 23, 2015 at 9:13 AM, Help-Desk <jira-help-desk@fi-ware.org>

            Show
            fw.ext.user FW External User added a comment - Thanks Henar, I had no router, but a test network. The instance I had used that netwok, so i could not access. I created a new instance with a default network and it works. Regards, Oscar On Wed, Sep 23, 2015 at 9:13 AM, Help-Desk <jira-help-desk@fi-ware.org>

              People

              • Assignee:
                henar Henar Muñoz
                Reporter:
                fw.ext.user FW External User
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                Dates

                • Created:
                  Updated:
                  Resolved: