Uploaded image for project: 'Help-Desk'
  1. Help-Desk
  2. HELP-4263

FIWARE.Request.Lab.Spain.Can not connect to instance in Spain2 due to associate IP error.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi,
          I just set up a new instance with a public IP, but can not SSH to it.
          In Cloud Portal it says it has IP: 130.206.126.11
          Though when I tried to Associate IP, it return undefined. Cause: 503 Error
          Both the Security and Instance menus say that IP belong to the service, but
          it is not possible to connect. I try rebooting it, but no success.
          The instance is in Spain2.
          Thanks,
          Oscar

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help-new
          [Created via e-mail received from: Oscar Ardaiz <oscar.ardaiz@gmail.com>]

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		15h 38m 1 Henar Muñoz 23/Sep/15 8:57 AM
            In Progress In Progress Answered Answered
            		1s 1 Henar Muñoz 23/Sep/15 8:57 AM
            Answered Answered Closed Closed
            		23h 15m 1 Henar Muñoz 24/Sep/15 8:12 AM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.Request.Lab.Can not connect to instance in Spain2 due to associate IP error. FIWARE.Request.Lab.Spain.Can not connect to instance in Spain2 due to associate IP error.
            mev Manuel Escriche made changes -
            HD-Node Spain [ 10846 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] Can not connect to instance in Spain2 due to associate IP error FIWARE.Request.Lab.Can not connect to instance in Spain2 due to associate IP error.
            mev Manuel Escriche made changes -
            Sender Email oscar.ardaiz@gmail.com
            henar Henar Muñoz made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Thanks Henar,
            I had no router, but a test network. The instance I had used that netwok,
            so i could not access.
            I created a new instance with a default network and it works.
            Regards,
            Oscar

            On Wed, Sep 23, 2015 at 9:13 AM, Help-Desk <jira-help-desk@fi-ware.org>

            Show
            fw.ext.user FW External User added a comment - Thanks Henar, I had no router, but a test network. The instance I had used that netwok, so i could not access. I created a new instance with a default network and it works. Regards, Oscar On Wed, Sep 23, 2015 at 9:13 AM, Help-Desk <jira-help-desk@fi-ware.org>
            henar Henar Muñoz made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            henar Henar Muñoz made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            Hide
            Permalink
            henar Henar Muñoz added a comment -

            Hi
            I can see that you created a network oscar-ardaiz and attached it to a router. It seems that router is invalid. That, you have to disassociate the public/floatingip IP 130.206.126.11, disassociate the network from the router, delete the router, create a new one, associate the network, and allocating the public IP. In this case, you will be able to access to your VM.
            You are having an error to associate your public IP to your VM since you have already associated it.
            I hope it helps you.
            Regards,
            Henar

            Show
            henar Henar Muñoz added a comment - Hi I can see that you created a network oscar-ardaiz and attached it to a router. It seems that router is invalid. That, you have to disassociate the public/floatingip IP 130.206.126.11, disassociate the network from the router, delete the router, create a new one, associate the network, and allocating the public IP. In this case, you will be able to access to your VM. You are having an error to associate your public IP to your VM since you have already associated it. I hope it helps you. Regards, Henar
            henar Henar Muñoz made changes -
            Assignee Spain Node Support Team [ spain.node ] Henar Muñoz [ henar ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hi,
            My project is :oscar-ardaiz cloud (ID 00000000000000000000000000005996)
            Faulty instance is:

            • *Name: * GIS-nicetrails
            • *ID: * dd94e125-f274-4ba3-8678-e7a7d55171fd

            On Tue, Sep 22, 2015 at 6:07 PM, Help-Desk <jira-help-desk@fi-ware.org>

            Show
            fw.ext.user FW External User added a comment - Hi, My project is :oscar-ardaiz cloud (ID 00000000000000000000000000005996) Faulty instance is: *Name: * GIS-nicetrails *ID: * dd94e125-f274-4ba3-8678-e7a7d55171fd On Tue, Sep 22, 2015 at 6:07 PM, Help-Desk <jira-help-desk@fi-ware.org>
            marcocipriani Marco Cipriani made changes -
            Assignee Spain Node Support Team [ spain.node ]
            Hide
            Permalink
            marcocipriani Marco Cipriani added a comment -

            Dear Oscar,
            I've just forwarded your request to the Spain support team.
            Meanwhile, please, let us know your project ID and the ID of the instance in which you are experiencing the issue.

            Best regards
            Marco

            Show
            marcocipriani Marco Cipriani added a comment - Dear Oscar, I've just forwarded your request to the Spain support team. Meanwhile, please, let us know your project ID and the ID of the instance in which you are experiencing the issue. Best regards Marco
            marcocipriani Marco Cipriani made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                henar Henar Muñoz
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: