Details
-
Type:
extRequest
-
Status: Closed
-
Priority:
Major
-
Resolution: Done
-
Fix Version/s: 2021
-
Component/s: FIWARE-LAB-HELP
-
Labels:None
-
HD-Node:Budapest
Description
The following issue has been submitted by a Fractals open-call partner
"Dear Sirs,
Today, my application that resides on FIWARE Cloud stopped working.
I signed up on cloud.lab.fiware.org and I noticed that there are no instances of the server.
my ID
Info: Connected to project DusanKrsticNS cloud (ID 88cc2d55126f4865b91c2cae47078832)
It is very important that I can access databases located on the Orion server, where we stored configuration files, because I do not have a backup 
I did not received any letters in which you inform me of any system maintenance.
Region Budapest2
Current account type: community
Started at: 2015-06-25
Duration: 365 days
Expires at: 2016-06-24
Any help will be welcome. Thanks in advance.
Best Regards."
_______________________________________________
Fiware-fractals-coaching mailing list
Fiware-fractals-coaching@lists.fiware.org
https://lists.fiware.org/listinfo/fiware-fractals-coaching-new
[Created via e-mail received from: "Romero, Javier" <javier.romero@atos.net>]
Issue Links
- clones
-
HELC-1032
FIWARE.Request.Coach.FRACTALS.DusanKrsticNS.NodeIssue.InstancesMissing
-
- Closed
-
Activity
| Description |
Dear coachers The following issue has been submitted by a Fractals open-call partner Dear Sirs, Today, my application that resides on FIWARE Cloud stopped working. I signed up on cloud.lab.fiware.org and I noticed that there are no instances of the server. my ID Info: Connected to project DusanKrsticNS cloud (ID 88cc2d55126f4865b91c2cae47078832) It is very important that I can access databases located on the Orion server, where we stored configuration files, because I do not have a backup :( I did not received any letters in which you inform me of any system maintenance. Region Budapest2 Current account type: community Started at: 2015-06-25 Duration: 365 days Expires at: 2016-06-24 Any help will be welcome. Thanks in advance. Best Regards. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener información confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional. Si usted recibe este correo electrónico por error, gracias por informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ningún compromiso para el grupo Atos, salvo ratificación escrita por ambas partes. Aunque se esfuerza al máximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no será responsable de cualesquiera daños que puedan resultar de una transmisión de virus. _______________________________________________ Fiware-fractals-coaching mailing list Fiware-fractals-coaching@lists.fiware.org https://lists.fiware.org/listinfo/fiware-fractals-coaching-new [Created via e-mail received from: "Romero, Javier" <javier.romero@atos.net>] |
The following issue has been submitted by a Fractals open-call partner "Dear Sirs, Today, my application that resides on FIWARE Cloud stopped working. I signed up on cloud.lab.fiware.org and I noticed that there are no instances of the server. my ID Info: Connected to project DusanKrsticNS cloud (ID 88cc2d55126f4865b91c2cae47078832) It is very important that I can access databases located on the Orion server, where we stored configuration files, because I do not have a backup :( I did not received any letters in which you inform me of any system maintenance. Region Budapest2 Current account type: community Started at: 2015-06-25 Duration: 365 days Expires at: 2016-06-24 Any help will be welcome. Thanks in advance. Best Regards." _______________________________________________ Fiware-fractals-coaching mailing list Fiware-fractals-coaching@lists.fiware.org https://lists.fiware.org/listinfo/fiware-fractals-coaching-new [Created via e-mail received from: "Romero, Javier" <javier.romero@atos.net>] |
| Assignee | ilknur chulani [ ilknur.chulani ] | Budapest Node Helpdesk [ wigner ] |
Dear Ilknur,
Our storage node stopped this morning unexpectedly, making our services temporarly unavailable. We are working on fixing it, and we expect that before noon we can get back to normal operation. The user's data is in safe, and it's only an unfortunate temporal issue.
Sorry for the inconveneince.
Best,
Sandor
Dear Javier,
Could you please pass the info from the node team to the user.
Thanks,
ilknur
Dear All,
The problem has been fixed.
Best,
Sandor
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Status | In Progress [ 3 ] | Answered [ 10104 ] |
| Resolution | Done [ 10000 ] | |
| Status | Answered [ 10104 ] | Closed [ 6 ] |
Dear Javier,
Could you kindly let the SME know that the issue is resolved now..
Thanks,
ilknur
| HD-Node | Budapest [ 10911 ] |
| Summary | [Fractals] FILAB instances missing | FIWARE.Request.Lab.Budapest.FILAB instances missing |
| Fix Version/s | 2021 [ 12600 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
4h 11m | 1 | Sándor Laki | 15/Sep/15 1:48 PM | |||||
|
7s | 1 | Sándor Laki | 15/Sep/15 1:48 PM | |||||
|
8s | 1 | Sándor Laki | 15/Sep/15 1:48 PM |
Dear Budapest node team,
Could you kindly help this Fractals SME? It seems they can not see their instances anymore.
Their ID Info is the following: Connected to project DusanKrsticNS cloud (ID 88cc2d55126f4865b91c2cae47078832)
please send email to "javier.romero@atos.net" through JIRA when you add a comment, as the system does not allow me to reset the reporter of the ticket.
Best regards,
ilknur