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  1. Help-Desk
  2. HELP-4111

FIWARE.Request.Lab.Budapest.FILAB instances missing

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None
        • HD-Node:
          Budapest

          Description

          The following issue has been submitted by a Fractals open-call partner

          "Dear Sirs,
          Today, my application that resides on FIWARE Cloud stopped working.
          I signed up on cloud.lab.fiware.org and I noticed that there are no instances of the server.

          my ID
          Info: Connected to project DusanKrsticNS cloud (ID 88cc2d55126f4865b91c2cae47078832)

          It is very important that I can access databases located on the Orion server, where we stored configuration files, because I do not have a backup
          I did not received any letters in which you inform me of any system maintenance.

          Region Budapest2
          Current account type: community
          Started at: 2015-06-25
          Duration: 365 days
          Expires at: 2016-06-24

          Any help will be welcome. Thanks in advance.
          Best Regards."
          _______________________________________________
          Fiware-fractals-coaching mailing list
          Fiware-fractals-coaching@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-fractals-coaching-new
          [Created via e-mail received from: "Romero, Javier" <javier.romero@atos.net>]

            Issue Links

            clones

            extRequest - Request from external stakeholder received in the help desk HELC-1032 FIWARE.Request.Coach.FRACTALS.DusanKrsticNS.NodeIssue.InstancesMissing

            • Major - Major loss of function.
            • Closed

              Activity

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              Permalink
              ichulani ilknur chulani added a comment -

              Dear Budapest node team,

              Could you kindly help this Fractals SME? It seems they can not see their instances anymore.
              Their ID Info is the following: Connected to project DusanKrsticNS cloud (ID 88cc2d55126f4865b91c2cae47078832)

              please send email to "javier.romero@atos.net" through JIRA when you add a comment, as the system does not allow me to reset the reporter of the ticket.

              Best regards,

              ilknur

              Show
              ichulani ilknur chulani added a comment - Dear Budapest node team, Could you kindly help this Fractals SME? It seems they can not see their instances anymore. Their ID Info is the following: Connected to project DusanKrsticNS cloud (ID 88cc2d55126f4865b91c2cae47078832) please send email to "javier.romero@atos.net" through JIRA when you add a comment, as the system does not allow me to reset the reporter of the ticket. Best regards, ilknur
              Hide
              Permalink
              sandor Sándor Laki added a comment -

              Dear Ilknur,

              Our storage node stopped this morning unexpectedly, making our services temporarly unavailable. We are working on fixing it, and we expect that before noon we can get back to normal operation. The user's data is in safe, and it's only an unfortunate temporal issue.

              Sorry for the inconveneince.
              Best,
              Sandor

              Show
              sandor Sándor Laki added a comment - Dear Ilknur, Our storage node stopped this morning unexpectedly, making our services temporarly unavailable. We are working on fixing it, and we expect that before noon we can get back to normal operation. The user's data is in safe, and it's only an unfortunate temporal issue. Sorry for the inconveneince. Best, Sandor
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Dear Javier,

              Could you please pass the info from the node team to the user.

              Thanks,
              ilknur

              Show
              ichulani ilknur chulani added a comment - Dear Javier, Could you please pass the info from the node team to the user. Thanks, ilknur
              Hide
              Permalink
              sandor Sándor Laki added a comment -

              Dear All,

              The problem has been fixed.

              Best,
              Sandor

              Show
              sandor Sándor Laki added a comment - Dear All, The problem has been fixed. Best, Sandor
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Dear Javier,

              Could you kindly let the SME know that the issue is resolved now..

              Thanks,

              ilknur

              Show
              ichulani ilknur chulani added a comment - Dear Javier, Could you kindly let the SME know that the issue is resolved now.. Thanks, ilknur

                People

                • Assignee:
                  WIGNER Budapest Node Helpdesk
                  Reporter:
                  ichulani ilknur chulani
                • Votes:
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                  Watchers:
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                  Dates

                  • Created:
                    Updated:
                    Resolved: