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  1. Help-Desk
  2. HELP-4071

FIWARE.Request.Lab.Lannion.VM in SHUTOFF state (Fractals FACT project)

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None
        • HD-Node:
          Lannion

          Description

          Hello,

          i received an issue about a VM malfunctioning.
          Plase find the issue below:

          We are FACT company with FACTUAL project.
          The problem we have is that our instance on Fiware cloud named
          "ubntuMySqlGlass" is in state SHUTOFF and we cannot do anything about that.
          We have lots of work on that instance and we would not like to delete and
          create new instance.

          The region is Lannion2...I don't know about ID...

          BR,
          Aggelos

          _______________________________________________
          Fiware-fractals-coaching mailing list
          Fiware-fractals-coaching@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-fractals-coaching-new
          [Created via e-mail received from: Aggelos Groumas <gkraggel@di.uoa.gr>]

            Issue Links

            clones

            extRequest - Request from external stakeholder received in the help desk HELC-1021 FIWARE.Request.Coach.FRACTALS.Factual.NodeIssue.VMinSHUTOFFstate

            • Major - Major loss of function.
            • Closed

              Activity

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              ichulani ilknur chulani added a comment -

              Dear Lannion node team,

              Could you kindly assist this user?

              Thanks,

              ilknur

              Show
              ichulani ilknur chulani added a comment - Dear Lannion node team, Could you kindly assist this user? Thanks, ilknur
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              also, may I kindly requıest you to email gkraggel@di.uoa.gr when you have a comment in this ticket? as the system does not allow me to change the reporter of the ticket.

              Thanks,

              ilknur

              Show
              ichulani ilknur chulani added a comment - also, may I kindly requıest you to email gkraggel@di.uoa.gr when you have a comment in this ticket? as the system does not allow me to change the reporter of the ticket. Thanks, ilknur
              Hide
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              fw.ext.user FW External User added a comment -

              Dear Aggelos,

              We have restarted your instance. We saw some problems during the fsck checking at boot and we proceeded to repair it. Now it seems that everything is alright. Can you confirm?

              We also would like to remind you to not forget to take regular snapshots of your instances that you deployed. This is a really important step to do because it is the only way to restore your instance in case of failure from your side, but also if there is a crash of the compute node where your failing instance is hosted. Instance’s snapshots are stored into our object storage which is fully distributed then it is a secure point to host your backup data.
              To summarize:

              • We take the responsibility to save your instance's snapshot.
              • But It is your responsibility to make a regular snapshot of your instances, not ours.

              BR
              Riwal Kerherve
              Ingénieur exploitant
              ––––––––––––––––––––––––––––––
              Tel.: +33 (0)2 57 19 94 56
              Mobile: +33 (0)6 83 64 25 94
              ––––––––––––––––––––––––––––––
              www.images-et-reseaux.com

              ----Message d'origine----
              De : ilknur chulani (JIRA) jira-help-desk@fi-ware.org
              Envoyé : jeudi 10 septembre 2015 12:02
              À : support-lannion@imaginlab.fr
              Objet : [FI-WARE-JIRA] (HELP-4071) VM in SHUTOFF state (Fractals FACT project)

              [ https://jira.fiware.org/browse/HELP-4071?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=31176#comment-31176 ]

              ilknur chulani commented on HELP-4071:
              --------------------------------------

              also, may I kindly requıest you to email gkraggel@di.uoa.gr when you have a comment in this ticket? as the system does not allow me to change the reporter of the ticket.

              Thanks,

              ilknur

              –
              This message was sent by Atlassian JIRA
              (v6.4.1#64016)

              Show
              fw.ext.user FW External User added a comment - Dear Aggelos, We have restarted your instance. We saw some problems during the fsck checking at boot and we proceeded to repair it. Now it seems that everything is alright. Can you confirm? We also would like to remind you to not forget to take regular snapshots of your instances that you deployed. This is a really important step to do because it is the only way to restore your instance in case of failure from your side, but also if there is a crash of the compute node where your failing instance is hosted. Instance’s snapshots are stored into our object storage which is fully distributed then it is a secure point to host your backup data. To summarize: We take the responsibility to save your instance's snapshot. But It is your responsibility to make a regular snapshot of your instances, not ours. BR Riwal Kerherve Ingénieur exploitant –––––––––––––––––––––––––––––– Tel.: +33 (0)2 57 19 94 56 Mobile: +33 (0)6 83 64 25 94 –––––––––––––––––––––––––––––– www.images-et-reseaux.com ---- Message d'origine ---- De : ilknur chulani (JIRA) jira-help-desk@fi-ware.org Envoyé : jeudi 10 septembre 2015 12:02 À : support-lannion@imaginlab.fr Objet : [FI-WARE-JIRA] ( HELP-4071 ) VM in SHUTOFF state (Fractals FACT project) [ https://jira.fiware.org/browse/HELP-4071?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=31176#comment-31176 ] ilknur chulani commented on HELP-4071 : -------------------------------------- also, may I kindly requıest you to email gkraggel@di.uoa.gr when you have a comment in this ticket? as the system does not allow me to change the reporter of the ticket. Thanks, ilknur – This message was sent by Atlassian JIRA (v6.4.1#64016)
              Hide
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              ichulani ilknur chulani added a comment -

              Dear Aggelos,

              Have you received the notification about the node team's comment? Can you kindly check if the problem is resolved now?

              thanks,

              ilknur

              Show
              ichulani ilknur chulani added a comment - Dear Aggelos, Have you received the notification about the node team's comment? Can you kindly check if the problem is resolved now? thanks, ilknur
              Hide
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              fw.ext.user FW External User added a comment -

              Good Morning,

              as i was informed from the beneficiary, the problem is solved now!

              BR,
              Aggelos

              On Fri, Sep 11, 2015 at 1:49 AM, Help-Desk <jira-help-desk@fi-ware.org>

              –
              Groumas Aggelos
              Research Assistant
              SCAN Lab ~ http://scan.di.uoa.gr/

              Show
              fw.ext.user FW External User added a comment - Good Morning, as i was informed from the beneficiary, the problem is solved now! BR, Aggelos On Fri, Sep 11, 2015 at 1:49 AM, Help-Desk <jira-help-desk@fi-ware.org> – Groumas Aggelos Research Assistant SCAN Lab ~ http://scan.di.uoa.gr/
              Hide
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              lannionsupport Lannion Node Helpdesk added a comment -

              As the problem is solved, I am closing the ticket.

              BR
              Riwal

              Show
              lannionsupport Lannion Node Helpdesk added a comment - As the problem is solved, I am closing the ticket. BR Riwal

                People

                • Assignee:
                  lannionsupport Lannion Node Helpdesk
                  Reporter:
                  ichulani ilknur chulani
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                  3 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: