Details
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Type:
extRequest
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Status: Closed
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Priority:
Major
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
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HD-Node:Lannion
Description
Hello,
i received an issue about a VM malfunctioning.
Plase find the issue below:
We are FACT company with FACTUAL project.
The problem we have is that our instance on Fiware cloud named
"ubntuMySqlGlass" is in state SHUTOFF and we cannot do anything about that.
We have lots of work on that instance and we would not like to delete and
create new instance.
The region is Lannion2...I don't know about ID...
BR,
Aggelos
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[Created via e-mail received from: Aggelos Groumas <gkraggel@di.uoa.gr>]
Issue Links
- clones
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HELC-1021
FIWARE.Request.Coach.FRACTALS.Factual.NodeIssue.VMinSHUTOFFstate
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- Closed
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Activity
also, may I kindly requıest you to email gkraggel@di.uoa.gr when you have a comment in this ticket? as the system does not allow me to change the reporter of the ticket.
Thanks,
ilknur
Dear Aggelos,
We have restarted your instance. We saw some problems during the fsck checking at boot and we proceeded to repair it. Now it seems that everything is alright. Can you confirm?
We also would like to remind you to not forget to take regular snapshots of your instances that you deployed. This is a really important step to do because it is the only way to restore your instance in case of failure from your side, but also if there is a crash of the compute node where your failing instance is hosted. Instance’s snapshots are stored into our object storage which is fully distributed then it is a secure point to host your backup data.
To summarize:
- We take the responsibility to save your instance's snapshot.
- But It is your responsibility to make a regular snapshot of your instances, not ours.
BR
Riwal Kerherve
Ingénieur exploitant
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----Message d'origine----
De : ilknur chulani (JIRA) jira-help-desk@fi-ware.org
Envoyé : jeudi 10 septembre 2015 12:02
À : support-lannion@imaginlab.fr
Objet : [FI-WARE-JIRA] (HELP-4071) VM in SHUTOFF state (Fractals FACT project)
ilknur chulani commented on HELP-4071:
--------------------------------------
also, may I kindly requıest you to email gkraggel@di.uoa.gr when you have a comment in this ticket? as the system does not allow me to change the reporter of the ticket.
Thanks,
ilknur
–
This message was sent by Atlassian JIRA
(v6.4.1#64016)
Dear Aggelos,
Have you received the notification about the node team's comment? Can you kindly check if the problem is resolved now?
thanks,
ilknur
Good Morning,
as i was informed from the beneficiary, the problem is solved now!
BR,
Aggelos
On Fri, Sep 11, 2015 at 1:49 AM, Help-Desk <jira-help-desk@fi-ware.org>
–
Groumas Aggelos
Research Assistant
SCAN Lab ~ http://scan.di.uoa.gr/
As the problem is solved, I am closing the ticket.
BR
Riwal
Dear Lannion node team,
Could you kindly assist this user?
Thanks,
ilknur