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  1. Help-Desk
  2. HELP-3810

FIWARE.Request.Lab.Spain.FIWARE Lab Assistance.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Problems on Spain node.
          Since yesterday we can’t work properly in our project.
          Can’t connect (ERR_ADDRESS_UNREACHABLE)
          We tried everything: Rebooting Instances, releasing IP, connecting by VNC.
          Nothing works.
          And we need to work. We are in SOUL-FI ROUND B1 programme.

          Please, HELP US!!!!
          It will be a good idea a Twitter account to inform FI-WARE LAB users about issues in the cloud.

          Víctor Pérez Tapia
          Software Developer

          Calle Bernardo Martín Pérez, 3, Bajo. 37005 Salamanca (923 257 339

          De acuerdo con la LOPD, este mensaje y sus archivos son confidenciales. No está permitida su reproducción o distribución sin la autorización expresa de ECI FORMACION S.L. Si usted no es el destinatario previsto, cualquier uso, acceso o copia de este mensaje queda desautorizado. Si ha recibido este mensaje por error, por favor bórrelo e infórmenos por esta misma vía.

          Si lo desea puede ejercer los derechos de oposición, acceso,rectificación y cancelación de sus datos enviando un mensaje de correo electrónico a victor@eciformacion.comindicando en el asunto el derecho que desea ejercitar. Gracias por su colaboración.

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: Victor AIDIAPP <victor@aidiapp.com>]

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            Daniele Santoro
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            Activity

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            danieles Daniele Santoro added a comment -

            Dear,

            I’ve forwarded your request to the Spain node support team.

            Best,
            Daniele

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

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            danieles Daniele Santoro added a comment - Dear, I’ve forwarded your request to the Spain node support team. Best, Daniele _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
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            jicg José Ignacio Carretero Guarde added a comment -

            Dear Victor,

            I can see 3 VMs in your account both with interfaces in 2 networks, none of them with a public IP (well you have 192.132.0.0/24 which belongs to somewhere in Canada, but you use it as private network).

            In the other hand I've seen you have private router. Your router was created before we patched our cloud installation because this kind of routers were known to cause connectivity problems.

            In order to solve your problem with floating IPs in your router you should either associating floating IPs to one IP belonging to node-int-net-01 network (192.168.192.0/18) or deleteing your router and creating a new one.

            If you chose 2nd option, you'll need to follow some steps:
            1. Disassociate all your floating IPs.
            2. Clear the router gateway.
            3. remove the network interfaces in the router.
            4. remove the router.
            5. Create one router again
            6. Add the gateway
            7. Add the interface to your network.

            Anyway, if you choose 1st option, you won't need the router anymore an you should consider removing the router too.

            Best regards,
            José Ignacio.

            Show
            jicg José Ignacio Carretero Guarde added a comment - Dear Victor, I can see 3 VMs in your account both with interfaces in 2 networks, none of them with a public IP (well you have 192.132.0.0/24 which belongs to somewhere in Canada, but you use it as private network). In the other hand I've seen you have private router. Your router was created before we patched our cloud installation because this kind of routers were known to cause connectivity problems. In order to solve your problem with floating IPs in your router you should either associating floating IPs to one IP belonging to node-int-net-01 network (192.168.192.0/18) or deleteing your router and creating a new one. If you chose 2nd option, you'll need to follow some steps: 1. Disassociate all your floating IPs. 2. Clear the router gateway. 3. remove the network interfaces in the router. 4. remove the router. 5. Create one router again 6. Add the gateway 7. Add the interface to your network. Anyway, if you choose 1st option, you won't need the router anymore an you should consider removing the router too. Best regards, José Ignacio.

              People

              • Assignee:
                jicg José Ignacio Carretero Guarde
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: