Details
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Type:
extRequest
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Status: Closed
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Priority:
Critical
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Resolution: Duplicate
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Fix Version/s: 2021
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Component/s: FIWARE-TECH-HELP
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Labels:None
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HD-Chapter:Others
Description
– see comments below —
Kind regards / viele Grüße & Servus
Peter Muryshkin, M. Sc.
Skype ID: peter_iais
LinkedIn: http://de.linkedin.com/in/muryshkin
----------------------------------------------------------------------------------
NetMedia / B3-342
Fraunhofer IAIS
Schloss Birlinghoven 1
53754 St. Augustin, Germany
T: +49 2241 14 3413
Email: Peter.Muryshkin@iais.fraunhofer.de<Peter.Muryshkin@iais.fraunhofer.de
>
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5h 6m | 1 | Manuel Escriche | 16/Jul/15 6:35 PM | |||||
|
33s | 1 | Manuel Escriche | 16/Jul/15 6:36 PM |
| Fix Version/s | 2021 [ 12600 ] |
| Summary | FIWARE.Request.Tech.Tools.foo bar just a JIRA mail request test | FIWARE.Request.Tech.Others.Tools.foo bar just a JIRA mail request test |
| HD-Chapter | Catalogue [ 10844 ] | Others [ 11001 ] |
| Summary | [Fiware-lab-help] foo bar just a JIRA mail request test | FIWARE.Request.Tech.Tools.foo bar just a JIRA mail request test |
| HD-Chapter | Tools [ 10844 ] |
| Status | In Progress [ 3 ] | Closed [ 6 ] |
| Resolution | Duplicate [ 3 ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
We are doing an effort to provide this feature, but the plugin we bought and supposed to fix it doesn't work for FIWARE's configuration .
You can see below the link requesting support to the plugin provider: https://metainf.atlassian.net/browse/JETI-830
Anyway, the help desk tracker is public and the user can go there to find it out.
https://jira.fiware.org/projects/HELP
Additionally, there's this public page as well:
http://backlog.fiware.org/helpdesk/lab
http://backlog.fiware.org/helpdesk/tech
As summary I don't think it'll be available in the short run.
I close this issue since it's duplicate to this other: https://jira.fiware.org/browse/SUPP-262
Thanks
Manuel
Sorry, corrected to Critical. My bad!
I think this is very misleading if customer do not get the reference ID, this creates communication overhead.
| Priority | Blocker [ 1 ] | Critical [ 2 ] |
Why is this a blocker?
| Component/s | FIWARE-TECH-HELP [ 10278 ] |
| Attachment | Screen Shot 07-16-15 at 01.29 PM.PNG [ 17267 ] | |
| Assignee | Manuel Escriche [ mev ] |
Synopsis: this ticket has been created per email to: fiware-lab-help@lists.fi-ware.org
Result:
a) this ticket created -> OK
b) mail response as seen in the screenshot -> NOT OK
Expected behaviour:
in b) -> the email response MUST contain JIRA ticket ID!
Please fix.
Thank you.
Best regards
Peter Muryshkin
| Description |
Please feel free to delete this ticket! Kind regards / viele Grüße & Servus Peter Muryshkin, M. Sc. Skype ID: peter_iais LinkedIn: http://de.linkedin.com/in/muryshkin ---------------------------------------------------------------------------------- NetMedia / B3-342 Fraunhofer IAIS Schloss Birlinghoven 1 53754 St. Augustin, Germany T: +49 2241 14 3413 Email: Peter.Muryshkin@iais.fraunhofer.de<mailto:Peter.Muryshkin@iais.fraunhofer.de> _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help |
-- see comments below --- Kind regards / viele Grüße & Servus Peter Muryshkin, M. Sc. Skype ID: peter_iais LinkedIn: http://de.linkedin.com/in/muryshkin ---------------------------------------------------------------------------------- NetMedia / B3-342 Fraunhofer IAIS Schloss Birlinghoven 1 53754 St. Augustin, Germany T: +49 2241 14 3413 Email: Peter.Muryshkin@iais.fraunhofer.de<mailto:Peter.Muryshkin@iais.fraunhofer.de> _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help |
| Field | Original Value | New Value |
|---|---|---|
| Priority | Major [ 3 ] | Blocker [ 1 ] |
This issue is duplicate to this other https://jira.fiware.org/browse/SUPP-262 already in progress.