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  1. Help-Desk
  2. HELP-3597

FIWARE.Request.Tech.Others.Tools.foo bar just a JIRA mail request test

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Critical
        • Resolution: Duplicate
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None
        • HD-Chapter:
          Others

          Description

          – see comments below —

          Kind regards / viele Grüße & Servus

          Peter Muryshkin, M. Sc.

          Skype ID: peter_iais

          LinkedIn: http://de.linkedin.com/in/muryshkin

          ----------------------------------------------------------------------------------

          NetMedia / B3-342

          Fraunhofer IAIS

          Schloss Birlinghoven 1

          53754 St. Augustin, Germany

          T: +49 2241 14 3413

          Email: Peter.Muryshkin@iais.fraunhofer.de<Peter.Muryshkin@iais.fraunhofer.de>

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

            Activity

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            peter Peter Muryshkin added a comment - - edited

            Synopsis: this ticket has been created per email to: fiware-lab-help@lists.fi-ware.org

            Result:
            a) this ticket created -> OK
            b) mail response as seen in the screenshot -> NOT OK

            Expected behaviour:
            in b) -> the email response MUST contain JIRA ticket ID!

            Please fix.
            Thank you.
            Best regards
            Peter Muryshkin

            Show
            peter Peter Muryshkin added a comment - - edited Synopsis: this ticket has been created per email to: fiware-lab-help@lists.fi-ware.org Result: a) this ticket created -> OK b) mail response as seen in the screenshot -> NOT OK Expected behaviour: in b) -> the email response MUST contain JIRA ticket ID! Please fix. Thank you. Best regards Peter Muryshkin
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            mev Manuel Escriche added a comment -

            Why is this a blocker?

            Show
            mev Manuel Escriche added a comment - Why is this a blocker?
            Hide
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            peter Peter Muryshkin added a comment -

            Sorry, corrected to Critical. My bad!

            I think this is very misleading if customer do not get the reference ID, this creates communication overhead.

            Show
            peter Peter Muryshkin added a comment - Sorry, corrected to Critical. My bad! I think this is very misleading if customer do not get the reference ID, this creates communication overhead.
            Hide
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            mev Manuel Escriche added a comment - - edited

            We are doing an effort to provide this feature, but the plugin we bought and supposed to fix it doesn't work for FIWARE's configuration .
            You can see below the link requesting support to the plugin provider: https://metainf.atlassian.net/browse/JETI-830

            Anyway, the help desk tracker is public and the user can go there to find it out.
            https://jira.fiware.org/projects/HELP

            Additionally, there's this public page as well:
            http://backlog.fiware.org/helpdesk/lab
            http://backlog.fiware.org/helpdesk/tech

            As summary I don't think it'll be available in the short run.
            I close this issue since it's duplicate to this other: https://jira.fiware.org/browse/SUPP-262

            Thanks
            Manuel

            Show
            mev Manuel Escriche added a comment - - edited We are doing an effort to provide this feature, but the plugin we bought and supposed to fix it doesn't work for FIWARE's configuration . You can see below the link requesting support to the plugin provider: https://metainf.atlassian.net/browse/JETI-830 Anyway, the help desk tracker is public and the user can go there to find it out. https://jira.fiware.org/projects/HELP Additionally, there's this public page as well: http://backlog.fiware.org/helpdesk/lab http://backlog.fiware.org/helpdesk/tech As summary I don't think it'll be available in the short run. I close this issue since it's duplicate to this other: https://jira.fiware.org/browse/SUPP-262 Thanks Manuel
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            mev Manuel Escriche added a comment - - edited

            This issue is duplicate to this other https://jira.fiware.org/browse/SUPP-262 already in progress.

            Show
            mev Manuel Escriche added a comment - - edited This issue is duplicate to this other https://jira.fiware.org/browse/SUPP-262 already in progress.

              People

              • Assignee:
                mev Manuel Escriche
                Reporter:
                peter Peter Muryshkin
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: