Details
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Type:
extRequest
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Status: Closed
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Priority:
Critical
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Resolution: Done
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Fix Version/s: 2021
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Component/s: None
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Labels:None
Description
Hello team,
please let's asses the following recent happening.
1. A customer sent you a request email to fiware-lab-help@lists.fi-ware.org
2. The following ticket has been created: HELP-3557
3. Customer has got no email like "thanks four your request, this is the ticket ID..."
4. Ticket was processed and got a comment from a FIWARE colleague.
5. However, the customer got no status update along with the ticket ID
Questions:
- How can we understand steps 3 and 5?
- What needs to be done to enable the standard behaviour?
(e.g., 3.: would confirm creation of the new ticket; 5: would update customer on status)
Activity
- All
- Comments
- History
- Activity
- Transitions
Yesterday several machines were switch off, and migrated and moved.
As a consequence some weird behaviour was reported.
We expect it all work smooth today.