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  1. Help-Desk
  2. HELP-3589

Potential issue with JIRA mailing service

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Critical
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: None
        • Labels:
          None

          Description

          Hello team,

          please let's asses the following recent happening.

          1. A customer sent you a request email to fiware-lab-help@lists.fi-ware.org
          2. The following ticket has been created: HELP-3557
          3. Customer has got no email like "thanks four your request, this is the ticket ID..."
          4. Ticket was processed and got a comment from a FIWARE colleague.
          5. However, the customer got no status update along with the ticket ID

          Questions:

          • How can we understand steps 3 and 5?
          • What needs to be done to enable the standard behaviour?
            (e.g., 3.: would confirm creation of the new ticket; 5: would update customer on status)

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		6h 4m 1 Manuel Escriche 16/Jul/15 7:40 AM
            In Progress In Progress Answered Answered
            		3s 1 Manuel Escriche 16/Jul/15 7:40 AM
            Answered Answered Closed Closed
            		2s 1 Manuel Escriche 16/Jul/15 7:40 AM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            mev Manuel Escriche made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            mev Manuel Escriche made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            mev Manuel Escriche made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            mev Manuel Escriche made changes -
            Issue Type eRequest [ 10101 ] extRequest [ 10104 ]
            Workflow FW eRequest Workflow [ 33206 ] FW extRequest Workflow-II [ 33206 ]
            Hide
            Permalink
            mev Manuel Escriche added a comment - - edited

            Yesterday several machines were switch off, and migrated and moved.
            As a consequence some weird behaviour was reported.
            We expect it all work smooth today.

            Show
            mev Manuel Escriche added a comment - - edited Yesterday several machines were switch off, and migrated and moved. As a consequence some weird behaviour was reported. We expect it all work smooth today.
            mev Manuel Escriche made changes -
            Field Original Value New Value
            Assignee Manuel Escriche [ mev ]
            peter Peter Muryshkin created issue -

              People

              • Assignee:
                mev Manuel Escriche
                Reporter:
                peter Peter Muryshkin
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: