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  1. Help-Desk
  2. HELP-3365

FIWARE.Request.Tech.Security.IDM-KeyRock.FI.Tech.ssistance

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None

          Description

          Dear FI-Lab Assistant

          I cannot deploy an instance of IoT Discovery from image following the steps
          given in IoT Discovery catalog .

          How can I change the project organization ID in my Cloud section of FI-Lab
          Account?

          Waiting for your kind response

          Best Regards,

          Shima fahima

          —
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          _______________________________________________
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          [Created via e-mail received from: shima <shima@foneclay.com>]

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            Activity

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            15 older comments
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            telsaleh Tarek Elsaleh added a comment -
            Show
            telsaleh Tarek Elsaleh added a comment -
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Dear Tarek
            My question is not related to the account.
            Before I refer to you my problem I have Tested with the marco@foneclay.com.
            My question is :
            I cannot switch to the authorized project in cloud section in order to deploy an IoT Discovery Instance!( login with his account and having his access to the authorized project).
            In attach you can find the same screenshot that I have sent before related to my problem.
            The ID given in the bottom is the Email ID Of" marco@foneclay.com" is ID 00000000000000000000000000011093.
            Our authorized project ID is 00000000000000000000000000011094.
            how can we switch to our project ID and how can we deploy an instance?
            Regard
            Shima

            Show
            fw.ext.user FW External User added a comment - Dear Tarek My question is not related to the account. Before I refer to you my problem I have Tested with the marco@foneclay.com. My question is : I cannot switch to the authorized project in cloud section in order to deploy an IoT Discovery Instance!( login with his account and having his access to the authorized project). In attach you can find the same screenshot that I have sent before related to my problem. The ID given in the bottom is the Email ID Of" marco@foneclay.com" is ID 00000000000000000000000000011093. Our authorized project ID is 00000000000000000000000000011094. how can we switch to our project ID and how can we deploy an instance? Regard Shima
            Hide
            Permalink
            telsaleh Tarek Elsaleh added a comment -

            Dear Shima,
            I wish I can help, but this is a matter for the LAB, NODE or SECURITY team. I am also experiencing problems instantiating images at some of the locations.

            I am not responsible for the cloud platform. I am responsible for the IoT Discovery GE itself and its functionality, and that the image works correctly.....after deployment.

            Are you in contact with an accelerator coach? They should point you to the right person.

            @ Trento node team: any advice here?

            Best regards,
            Tarek

            Show
            telsaleh Tarek Elsaleh added a comment - Dear Shima, I wish I can help, but this is a matter for the LAB, NODE or SECURITY team. I am also experiencing problems instantiating images at some of the locations. I am not responsible for the cloud platform. I am responsible for the IoT Discovery GE itself and its functionality, and that the image works correctly.....after deployment. Are you in contact with an accelerator coach? They should point you to the right person. @ Trento node team: any advice here? Best regards, Tarek
            Hide
            Permalink
            TrentoNodeTeam Trento Node Team added a comment -

            Hi,

            The issue is related to the organisation and how to move within the same.
            It is not a Node issue , so i think maybe the cloud portal team can help in this.

            By the way, if you still need the Shima's account to be upgraded as community account in Trento,
            please forward us a request.

            BR
            Genci
            Trento Node team

            Show
            TrentoNodeTeam Trento Node Team added a comment - Hi, The issue is related to the organisation and how to move within the same. It is not a Node issue , so i think maybe the cloud portal team can help in this. By the way, if you still need the Shima's account to be upgraded as community account in Trento, please forward us a request. BR Genci Trento Node team
            Hide
            Permalink
            telsaleh Tarek Elsaleh added a comment -

            Hi Henar,

            We have contacted Trento Node and they believe this is a cloud portal issue. The issue relates to a problem about Project IDs.

            Please can you assign this issue to the person who handles the cloud portal access.

            Best regards,
            Tarek

            Show
            telsaleh Tarek Elsaleh added a comment - Hi Henar, We have contacted Trento Node and they believe this is a cloud portal issue. The issue relates to a problem about Project IDs. Please can you assign this issue to the person who handles the cloud portal access. Best regards, Tarek

              People

              • Assignee:
                aalonsog Alvaro Alonso
                Reporter:
                fw.ext.user FW External User
              • Votes:
                1 Vote for this issue
                Watchers:
                5 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: