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  1. Help-Desk
  2. HELP-3352

FIWARE.Request.Lab.Spain.Problem With Remote Access To Server.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Buen día, el día de ayer, 15 de junio, y hoy, 16 de junio, hemos tenido problemas al iniciar sesion vía externa al servidor. El servidor esta creado en la región Spain2 con la IP pública 130.206.116.119 asociada. Al revisar el estado en el Cloud Portal nos muestra que el servidor esta corriendo y esta activo. Ya hemos re-iniciado la instancia un par de veces y el proceso se efectua correctamente más aún así no permite el acceso remoto.

          También queremos comentarles que se encontró un error con respecto a los recursos del servidor, al revisar la información mediante la página de Fiware Lab se especifica que el espacio en disco es de 40Gb pero cuando revisamos dentro del servidor nos arrojo que solo contiene 10Gb en disco, lo cual no corresponde y no es suficiente para el servidor principal.

          Pedimos su ayuda para solucionar estos inconvenientes y de antemano muchas gracias por su atención y tiempo dedicado hacia nosotros.
          _______________________________________________________________________________________________

          Good morning, yesterday, June 15, and today, June 16, we had some problems when logging the server externally. The server is created in Spain2 region with public IP 130.206.116.119 associated. In reviewing the state in Cloud Portal it shows that the server is running and active. We have already reboot the instance a couple of times and the process is carried out correctly even so does not allow remote access.

          We also want to tell you that an error is found with respect to server resources, to review the information by Fiware Lab page specifies that the disk is 40GB but when we checked into the server we found that only has 10GB disk, which is not applicable and not enough to the main server.

          We ask your help to solve these problems and in advance thank you very much for your attention and time devoted to us.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: Prog Emiti <prog@emiti.co>]

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		11h 53m 1 Henar Muñoz 17/Jun/15 8:41 AM
            In Progress In Progress Answered Answered
            		1h 29m 1 José Ignacio Carretero Guarde 17/Jun/15 10:10 AM
            Answered Answered Closed Closed
            		20d 22h 51m 1 José Ignacio Carretero Guarde 08/Jul/15 9:01 AM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.Request.Lab.Problem With Remote Access To Server. FIWARE.Request.Lab.Spain.Problem With Remote Access To Server.
            mev Manuel Escriche made changes -
            HD-Node Spain [ 10846 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] Problem With Remote Access To Server FIWARE.Request.Lab.Problem With Remote Access To Server.
            mev Manuel Escriche made changes -
            Sender Email prog@emiti.co
            jicg José Ignacio Carretero Guarde made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hola José Ignacio:

            Mi compañero no expresó correctamente el problema,
            Normalmente i tenemos acceso, es solo que en estos días el servidor ha
            estado caido y es inaccesible
            Los accesos los hacemos via SSH pero al puerto 1222 y funciona perfectamente
            Efectivamente, la instancia de servidor tiene activo su propio iptables
            y nos deja trabajar sobre los puertos que abrimos y que coinciden con el
            "security groups"

            El problema es solo que la instancia no responde continuamente

            Muchas gracias por tu tiempo

            Saludos

            Mario Rodríguez
            mario@bambusoft.com

            Show
            fw.ext.user FW External User added a comment - Hola José Ignacio: Mi compañero no expresó correctamente el problema, Normalmente i tenemos acceso, es solo que en estos días el servidor ha estado caido y es inaccesible Los accesos los hacemos via SSH pero al puerto 1222 y funciona perfectamente Efectivamente, la instancia de servidor tiene activo su propio iptables y nos deja trabajar sobre los puertos que abrimos y que coinciden con el "security groups" El problema es solo que la instancia no responde continuamente Muchas gracias por tu tiempo Saludos Mario Rodríguez mario@bambusoft.com
            jicg José Ignacio Carretero Guarde made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            Hide
            Permalink
            jicg José Ignacio Carretero Guarde added a comment -

            Hi,

            I've detected serveral problems checking your VM

            1) Your security groups don't allow incoming traffic on port 22. so you
            won't be able to ssh that IP.
            2) Yor VM responds to ping and to one of the opened ports in your
            security groups, both locally and from the internet. The other ports
            seems to be filtered inside the virtual machine. – Do you have your own
            iptables inside the VM?
            3) Your hard disk is 40Gb large. Have you tried adding a new partition
            with fdisk?

            I'm sending you a private email.

            Best regards,
            José Ignacio.

            ________________________________

            Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción.

            The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it.

            Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição
            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            jicg José Ignacio Carretero Guarde added a comment - Hi, I've detected serveral problems checking your VM 1) Your security groups don't allow incoming traffic on port 22. so you won't be able to ssh that IP. 2) Yor VM responds to ping and to one of the opened ports in your security groups, both locally and from the internet. The other ports seems to be filtered inside the virtual machine. – Do you have your own iptables inside the VM? 3) Your hard disk is 40Gb large. Have you tried adding a new partition with fdisk? I'm sending you a private email. Best regards, José Ignacio. ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            henar Henar Muñoz made changes -
            Assignee Henar Muñoz [ henar ] José Ignacio Carretero Guarde [ jicg ]
            henar Henar Muñoz made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            henar Henar Muñoz made changes -
            Assignee Spain Node Support Team [ spain.node ] Henar Muñoz [ henar ]
            marcocipriani Marco Cipriani made changes -
            Assignee Spain Node Support Team [ spain.node ]
            marcocipriani Marco Cipriani made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                jicg José Ignacio Carretero Guarde
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: