Dear Sergio,
in order to solve your issue we need to know:

• the ID of instance in which you are experiencing the issue
• your project ID: you can find it selecting your project name and looking at the info bar in the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz).
  Meanwhile, I’m going to forward your request to the Spain support team.

Best regards
Marco

Da: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org Per conto di Sergio G-Miranda
Inviato: mercoledì 10 giugno 2015 09:59
A: fiware-lab-help@lists.fi-ware.org
Oggetto: [Fiware-lab-help] Instance won't wake up from SHUTDOWN state

Dear friends from FIWARE,

My instance in FI LAB unexpectedly appeared today as SHUTDOWN (state: SHUTOFF , power state: SHUTDOWN).

Whenever I try to reboot the instance via the Actions menu I get the following message:

{"conflictingRequest": {"message": "Cannot 'reboot' while instance is in vm_state stopped", "code": 409}}
The result: State and power state remain the same and instance is inaccessible.

My instance's background info:

• Region: Spain2
• Every time Spain2 node recovers from failures (as informed by FIWARE sanity check portal) I experience similar problems related to inaccessibility of my instance. Last time I solved the issue by releasing its associated floating ip, then requesting a new one and associating it back to my instance. Nonetheless, I'm pretty sure this is not the standard procedure to follow in order to wake an instance up and having it up and running.

I kindly ask you to help me get my instance running.

Best regards.

Sergio

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Host is not providing IP to the VMs

Dear friends from FIWARE,

My instance is ACTIVE and running in FILAB Web interface. I can even
connect via web VNC.

Unfortunately I cannot connect via SSH. I tried releasing its associated
floating ip, then requesting a new one and associating it
back to my instance. But no luck.

I kindly ask you to help me get successful SSH connection to my instance.

Regards.

On Wed, Jun 10, 2015 at 12:47 PM, Help-Desk <jira-help-desk@fi-ware.org>