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  1. Help-Desk
  2. HELP-2790

FIWARE.Request.Lab.Zurich.FI-Lab Assistance.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Dear FIWARE Lab support,

          I have instances running at Region Zurich for Project "raul-pinto
          cloud". Both instances are "Status: ACTIVE" and "Power State: RUNNING".
          One of the instances has a public IP (160.85.2.61) and I assume Routers
          and Security groups are configured correctly, as I haven't changed them
          recently.

          Since april 25th, this instance is not reachable anymore. No SSH, no
          HTTP (port 3000). I restarted it using FIWARE Lab Web GUI but that
          didn't help.
          Can you point me to what is wrong and how to fix this, please?

          Yours
          Raul Pinto
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: Raul Pinto <raul.pinto@graphity.info>]

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		3d 21h 24m 1 Zurich Node Helpdesk 21/May/15 9:56 AM
            In Progress In Progress Answered Answered
            		5d 7h 16m 1 Zurich Node Helpdesk 26/May/15 5:12 PM
            Answered Answered Closed Closed
            		2s 1 Zurich Node Helpdesk 26/May/15 5:12 PM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.Request.Lab.FI-Lab Assistance. FIWARE.Request.Lab.Zurich.FI-Lab Assistance.
            mev Manuel Escriche made changes -
            HD-Node Zurich [ 10926 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] FI-Lab Assistance FIWARE.Request.Lab.FI-Lab Assistance.
            mev Manuel Escriche made changes -
            Sender Email raul.pinto@graphity.info
            ZHAW Node Helpdesk Zurich Node Helpdesk made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            ZHAW Node Helpdesk Zurich Node Helpdesk made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            ZHAW Node Helpdesk Zurich Node Helpdesk made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            Hide
            Permalink
            ZHAW Node Helpdesk Zurich Node Helpdesk added a comment -

            User has been contacted directly requesting permission to make changes directly.

            Show
            ZHAW Node Helpdesk Zurich Node Helpdesk added a comment - User has been contacted directly requesting permission to make changes directly.
            Hide
            Permalink
            ZHAW Node Helpdesk Zurich Node Helpdesk added a comment -

            Apologies - we are looking into this right now.

            More soon.

            BR,
            Seán.

            Show
            ZHAW Node Helpdesk Zurich Node Helpdesk added a comment - Apologies - we are looking into this right now. More soon. BR, Seán.
            mev Manuel Escriche made changes -
            Assignee Zurich Node Helpdesk [ zhaw node helpdesk ]
            mev Manuel Escriche made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                ZHAW Node Helpdesk Zurich Node Helpdesk
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: