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  1. Help-Desk
  2. HELP-2774

FIWARE.Request.Tech.Security.IDM-KeyRock.Activationkey

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-TECH-HELP
    • Labels:
      None

      Description

      Dear FIWARE team,

      We are trying to register user jonathanbecedas@hotmail.com. We receive the
      activation/confirmation email. However, when clicking on the "I accept"
      link on the email, we get a blank screen showing the message: "Activation
      key invalid".

      Could you check this issue please?

      Best regards,
      Emilio Fraile

      _______________________________________________
      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fi-ware.org
      https://lists.fi-ware.org/listinfo/fiware-lab-help

      [Created via e-mail received from: Emilio Fraile <emilio.frg@gmail.com>]

      1. signature.asc
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        Daniele Santoro
      2. signature.asc
        0.2 kB
        Daniele Santoro

        Activity

        Hide
        danieles Daniele Santoro added a comment -

        Dear Emilio,

        I’ve just tested the “Sign up procedure” and it worked. Can you please have another try ?

        It could be also a browser issue. I suggest you to copy the link on the e-mail (I accept) and paste it in a browser address bar. Please have a try with a different browser if it does not work first time.

        Regards,
        Daniele

        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-lab-help

        Show
        danieles Daniele Santoro added a comment - Dear Emilio, I’ve just tested the “Sign up procedure” and it worked. Can you please have another try ? It could be also a browser issue. I suggest you to copy the link on the e-mail (I accept) and paste it in a browser address bar. Please have a try with a different browser if it does not work first time. Regards, Daniele _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
        Hide
        fw.ext.user FW External User added a comment -

        Dear Daniele,

        Thank you for your reply. If I try to sign up with the email
        jonathanbecedas@hotmail.com, I received the message "The email is already
        in use."

        Then, I choose the "Didn't receive confirmation instructions?
        <https://account.lab.fiware.org/confirmation/>" option, and I receive the
        confirmation instruction in the email again. I try clicking on the "I
        accept" link, and also, copying directly the link and pasting it in my
        browser address bar. However the result is still: "Activation key invalid".
        This is the URL I get from the "I accept" link:

        https://account.lab.fiware.org/activate/?activation_key=cbb6e54ad6674e9a89abf10cbc890a20&user=b4a8810eb05b4669befbe604d667979f

        Can we try any other solution?

        Cheers,
        Emilio

        On 14 May 2015 at 15:57, Daniele Santoro <daniele.santoro@create-net.org>

        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-lab-help

        Show
        fw.ext.user FW External User added a comment - Dear Daniele, Thank you for your reply. If I try to sign up with the email jonathanbecedas@hotmail.com, I received the message "The email is already in use." Then, I choose the "Didn't receive confirmation instructions? < https://account.lab.fiware.org/confirmation/ >" option, and I receive the confirmation instruction in the email again. I try clicking on the "I accept" link, and also, copying directly the link and pasting it in my browser address bar. However the result is still: "Activation key invalid". This is the URL I get from the "I accept" link: https://account.lab.fiware.org/activate/?activation_key=cbb6e54ad6674e9a89abf10cbc890a20&user=b4a8810eb05b4669befbe604d667979f Can we try any other solution? Cheers, Emilio On 14 May 2015 at 15:57, Daniele Santoro <daniele.santoro@create-net.org> _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
        Hide
        danieles Daniele Santoro added a comment -

        Well, seems there is a problem on the activation key you received. Please let me forward your issue on the second level support.

        We will be back to you soon.

        Regards,
        Daniele

        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-lab-help

        Show
        danieles Daniele Santoro added a comment - Well, seems there is a problem on the activation key you received. Please let me forward your issue on the second level support. We will be back to you soon. Regards, Daniele _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help

          People

          • Assignee:
            aalonsog Alvaro Alonso
            Reporter:
            fw.ext.user FW External User
          • Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: