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  1. Help-Desk
  2. HELP-2774

FIWARE.Request.Tech.Security.IDM-KeyRock.Activationkey

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None

          Description

          Dear FIWARE team,

          We are trying to register user jonathanbecedas@hotmail.com. We receive the
          activation/confirmation email. However, when clicking on the "I accept"
          link on the email, we get a blank screen showing the message: "Activation
          key invalid".

          Could you check this issue please?

          Best regards,
          Emilio Fraile

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: Emilio Fraile <emilio.frg@gmail.com>]

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            Daniele Santoro
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            Daniele Santoro

            Activity

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            fw.ext.user FW External User created issue -
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            danieles Daniele Santoro added a comment -

            Dear Emilio,

            I’ve just tested the “Sign up procedure” and it worked. Can you please have another try ?

            It could be also a browser issue. I suggest you to copy the link on the e-mail (I accept) and paste it in a browser address bar. Please have a try with a different browser if it does not work first time.

            Regards,
            Daniele

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            danieles Daniele Santoro added a comment - Dear Emilio, I’ve just tested the “Sign up procedure” and it worked. Can you please have another try ? It could be also a browser issue. I suggest you to copy the link on the e-mail (I accept) and paste it in a browser address bar. Please have a try with a different browser if it does not work first time. Regards, Daniele _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            danieles Daniele Santoro made changes -
            Field Original Value New Value
            Attachment signature.asc [ 15719 ]
            danieles Daniele Santoro made changes -
            Component/s FIWARE-LAB-HELP [ 10279 ]
            danieles Daniele Santoro made changes -
            Assignee Daniele Santoro [ danieles ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Dear Daniele,

            Thank you for your reply. If I try to sign up with the email
            jonathanbecedas@hotmail.com, I received the message "The email is already
            in use."

            Then, I choose the "Didn't receive confirmation instructions?
            <https://account.lab.fiware.org/confirmation/>" option, and I receive the
            confirmation instruction in the email again. I try clicking on the "I
            accept" link, and also, copying directly the link and pasting it in my
            browser address bar. However the result is still: "Activation key invalid".
            This is the URL I get from the "I accept" link:

            https://account.lab.fiware.org/activate/?activation_key=cbb6e54ad6674e9a89abf10cbc890a20&user=b4a8810eb05b4669befbe604d667979f

            Can we try any other solution?

            Cheers,
            Emilio

            On 14 May 2015 at 15:57, Daniele Santoro <daniele.santoro@create-net.org>

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            fw.ext.user FW External User added a comment - Dear Daniele, Thank you for your reply. If I try to sign up with the email jonathanbecedas@hotmail.com, I received the message "The email is already in use." Then, I choose the "Didn't receive confirmation instructions? < https://account.lab.fiware.org/confirmation/ >" option, and I receive the confirmation instruction in the email again. I try clicking on the "I accept" link, and also, copying directly the link and pasting it in my browser address bar. However the result is still: "Activation key invalid". This is the URL I get from the "I accept" link: https://account.lab.fiware.org/activate/?activation_key=cbb6e54ad6674e9a89abf10cbc890a20&user=b4a8810eb05b4669befbe604d667979f Can we try any other solution? Cheers, Emilio On 14 May 2015 at 15:57, Daniele Santoro <daniele.santoro@create-net.org> _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            danieles Daniele Santoro made changes -
            Assignee Daniele Santoro [ danieles ] Alvaro Alonso [ aalonsog ]
            Hide
            Permalink
            danieles Daniele Santoro added a comment -

            Well, seems there is a problem on the activation key you received. Please let me forward your issue on the second level support.

            We will be back to you soon.

            Regards,
            Daniele

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            danieles Daniele Santoro added a comment - Well, seems there is a problem on the activation key you received. Please let me forward your issue on the second level support. We will be back to you soon. Regards, Daniele _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            danieles Daniele Santoro made changes -
            Attachment signature.asc [ 15723 ]
            aalonsog Alvaro Alonso made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            aalonsog Alvaro Alonso made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            aalonsog Alvaro Alonso made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] Activatio key invalid FIWARE.Request.Lab.Activatio key invalid
            aalonsog Alvaro Alonso made changes -
            Summary FIWARE.Request.Lab.Activatio key invalid FIWARE.Request.Lab.Security.IDM-KeyRock.Activationkey
            mev Manuel Escriche made changes -
            Component/s FIWARE-TECH-HELP [ 10278 ]
            Component/s FIWARE-LAB-HELP [ 10279 ]
            mev Manuel Escriche made changes -
            Summary FIWARE.Request.Lab.Security.IDM-KeyRock.Activationkey FIWARE.Request.Tech.Security.IDM-KeyRock.Activationkey
            mev Manuel Escriche made changes -
            Sender Email emilio.frg@gmail.com
            mev Manuel Escriche made changes -
            HD-Enabler KeyRock [ 10889 ]
            HD-Chapter Security [ 10841 ]
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		40d 23h 38m 1 Alvaro Alonso 24/Jun/15 10:44 AM
            In Progress In Progress Answered Answered
            		1s 1 Alvaro Alonso 24/Jun/15 10:44 AM
            Answered Answered Closed Closed
            		1s 1 Alvaro Alonso 24/Jun/15 10:44 AM

              People

              • Assignee:
                aalonsog Alvaro Alonso
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: