Details
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Type:
extRequest
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Status: Closed
-
Priority:
Major
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
-
Sender Email:
Description
Hi Marco,
Thanks for your quick reply.
However, I am not able to log in right now, and that has been a problem all morning!
It started with FIWARE Lab being down for maintenance , but after that it seems to be so loaded that I cannot logon.
Can you tell me, when FIWARE Lab will be stable again?
Best regards
Claus
From: Cipriani Marco marco2.cipriani@telecomitalia.it
Sent: 07 May 2015 12:31
To: Claus Erik Jensen
Cc: Basel Yousef; Steve Gardner; fiware-lab-help@lists.fi-ware.org
Subject: R: [Fiware-lab-help] FIWARE Lab resources
Dear Claus,
please could you provide us your project ID (your email account basel@rowanalytics.com <basel@rowanalytics.com> is not enough)? It can be found selecting your project name and looking at the info bar in the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz).
Another question: have you applied for a Community User account? If your answer is NO, please submit your application through the form present at this url:
http://help.lab.fiware.org . You should click the button in the right side of the page “Request Community Account upgrade”.
Please describe any issue you may have in the “Additional comments” field.
About your request for the additional users creation, in the future with the implementation of the new IdM you will be able to add users to your main account but currently this is not possible.
Best regards
Marco
Da: fiware-lab-help-bounces@lists.fi-ware.org <fiware-lab-help-bounces@lists.fi-ware.org> fiware-lab-help-bounces@lists.fi-ware.org Per conto di Claus Erik Jensen
Inviato: giovedì 7 maggio 2015 09:52
A: fiware-lab-help@lists.fi-ware.org <fiware-lab-help@lists.fi-ware.org>
Cc: Basel Yousef; Steve Gardner
Oggetto: [Fiware-lab-help] FIWARE Lab resources
Hi,
I hope I finally came to the right channel for assistance with our FIWARE Lab instance? If not, please let me know as soon as possible, as we have already had a communication in an email thread, which I have attached to this email.
In short, we are member of the FIWARE Accelerator FI-ADOPT with the project HealthySwaps (http://360.eai.eu/projects/b8c5f536ca5ed072f3bb1d1e952c519f#.VUsS4vmqpBd).
We have a milestone at the end of June, and we have had a lot of problems getting our FIWARE Lab account working, so now it’s getting urgent to get it fixed.
We have one user, basel@rowanalytics.com <basel@rowanalytics.com> right now, but it seems as if we have not been assigned a node. In the attached email thread, On 2015-04-28 13:17, Rastislav Petráš wrote:
> - It seems they don’t yet have any vms, data, etc.
> on an existing node, so we assigned them one of the default nodes for
> FI-ADOPT, i.e the Stockholm node. They will hear back from the node
> help team as soon as their resources are assigned.
However, we have not heard anything from that request. It seems as if Ratislav made a request on Jira, but yesterday we were informed by MIGUEL CARRILLO PACHECO <miguel.carrillopacheco@telefonica.com <miguel.carrillopacheco@telefonica.com> >, that this was not the correct channel:
> Dear Basel,
>
> I am sorry that this query got unattended but this form in JIRA has
> low priority for us and is not one of the official support channels.
>
> For future reference, they are located here (directly linked from the
> fiware homepage):
>
> * http://www.fiware.org/contact-us [5]
>
> Choose your contact channel carefully as each one has a different
> team, this will speed up the answers a bit.
>
> Regards,
>
> Miguel
That’s the history behind this rather urgent request.
We have been able to test the Identity Management – KeyRock with success.
What we need is the proper authorisation and quotas to at least:
- Create instances of virtual machines so we can set up FIWARE Lab cloud and other General Enablers
- Delete applications. I created a new Application, but it seems as if the user “basel@rowanalytics.com <basel@rowanalytics.com> ” not authorised to delete it?
Also, how do we create additional users who have developer access to our FIWARE Lab?
Basically, we are new unexperienced users of the FIWARE technologies and the FIWARE Lab, but our use of it should be pretty standard.
If you have any questions, please don’t hesitate to contact me.
Claus Erik Jensen
Senior Developer
E: <clauserik@rowanalytics.com> clauserik@rowanalytics.com
M : +45 20 42 11 90
W: <http://www.rowanalytics.com/> www.rowanalytics.com
Skype: clauserikjensen
RowAnalytics Ltd Workspace Oxford, 3 King's Meadow, Oxford, OX2 0DP
This electronic mail transmission is intended for the named recipients only. It may contain private and confidential information. If this has come to you in error you must take no action based upon it, nor must you copy it or show it to anyone; please telephone us immediately and return the original to us. We cannot accept any liability for any loss or damage sustained as a result of software viruses. It is your responsibility to carry out such virus checking as is necessary before opening any attachment, which may be included with this message.
Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie.
This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks.
Rispetta l'ambiente. Non stampare questa mail se non è necessario.
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help
[Created via e-mail received from: Claus Erik Jensen <clauserik@rowanalytics.com>]
Issue Links
- relates to
-
HELP-2684
[Fiware-lab-help] R: FIWARE Lab resources
-
- Closed
-
Activity
user email: clauserik@rowanalytics.com
Reply from the user clauserik@rowanalytics.com :
Hi Marco,
Thanks, and we had missed that. It worked after a password reset yesterday. My mistake, sorry.
However, today, we cannot logon because of another problem:
I believe we have been moved to the Zurich node, and I have already sent Ilknur Chulani an email about this issue.
Cheers
Claus
Dear Claus,
as reported in the mail sent to all users to remind the installation of the new Idm component, “during the deployment of the new IdM GE, we have to reset all the user passwords. So please, in order to continue using your account, you have to use the “Forgot password” option in the log in page of the FIWARE Lab Account Portal".
Please try this solution and let us know.
Best regards
Marco
Da: Claus Erik Jensen clauserik@rowanalytics.com
Inviato: giovedì 7 maggio 2015 12:44
A: Cipriani Marco
Cc: 'Basel Yousef'; 'Steve Gardner'; fiware-lab-help@lists.fi-ware.org
Oggetto: RE: [Fiware-lab-help] FIWARE Lab resources
Hi Marco,
Thanks for your quick reply.
However, I am not able to log in right now, and that has been a problem all morning!
It started with FIWARE Lab being down for maintenance , but after that it seems to be so loaded that I cannot logon.
Can you tell me, when FIWARE Lab will be stable again?
Best regards
Claus
From: Cipriani Marco marco2.cipriani@telecomitalia.it
>
Sent: 07 May 2015 12:31
To: Claus Erik Jensen
Cc: Basel Yousef; Steve Gardner; fiware-lab-help@lists.fi-ware.org<fiware-lab-help@lists.fi-ware.org
Subject: R: [Fiware-lab-help] FIWARE Lab resources
Dear Claus,
> is not enough)? It can be found selecting your project name and looking at the info bar in the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz).
please could you provide us your project ID (your email account basel@rowanalytics.com<basel@rowanalytics.com
Another question: have you applied for a Community User account? If your answer is NO, please submit your application through the form present at this url:
http://help.lab.fiware.org . You should click the button in the right side of the page “Request Community Account upgrade”.
Please describe any issue you may have in the “Additional comments” field.
About your request for the additional users creation, in the future with the implementation of the new IdM you will be able to add users to your main account but currently this is not possible.
Best regards
Marco
Da: fiware-lab-help-bounces@lists.fi-ware.org<fiware-lab-help-bounces@lists.fi-ware.org
> fiware-lab-help-bounces@lists.fi-ware.org
Per conto di Claus Erik Jensen
>
Inviato: giovedì 7 maggio 2015 09:52
A: fiware-lab-help@lists.fi-ware.org<fiware-lab-help@lists.fi-ware.org
Cc: Basel Yousef; Steve Gardner
Oggetto: [Fiware-lab-help] FIWARE Lab resources
Hi,
I hope I finally came to the right channel for assistance with our FIWARE Lab instance? If not, please let me know as soon as possible, as we have already had a communication in an email thread, which I have attached to this email.
In short, we are member of the FIWARE Accelerator FI-ADOPT with the project HealthySwaps (http://360.eai.eu/projects/b8c5f536ca5ed072f3bb1d1e952c519f#.VUsS4vmqpBd).
We have a milestone at the end of June, and we have had a lot of problems getting our FIWARE Lab account working, so now it’s getting urgent to get it fixed.
We have one user, basel@rowanalytics.com<basel@rowanalytics.com
> right now, but it seems as if we have not been assigned a node. In the attached email thread, On 2015-04-28 13:17, Rastislav Petráš wrote:
However, we have not heard anything from that request. It seems as if Ratislav made a request on Jira, but yesterday we were informed by MIGUEL CARRILLO PACHECO <miguel.carrillopacheco@telefonica.com<miguel.carrillopacheco@telefonica.com
>>, that this was not the correct channel:
That’s the history behind this rather urgent request.
We have been able to test the Identity Management – KeyRock with success.
What we need is the proper authorisation and quotas to at least:
• Create instances of virtual machines so we can set up FIWARE Lab cloud and other General Enablers
• Delete applications. I created a new Application, but it seems as if the user “basel@rowanalytics.com<basel@rowanalytics.com
>” not authorised to delete it?
Also, how do we create additional users who have developer access to our FIWARE Lab?
Basically, we are new unexperienced users of the FIWARE technologies and the FIWARE Lab, but our use of it should be pretty standard.
If you have any questions, please don’t hesitate to contact me.
>
Claus Erik Jensen
Senior Developer
E: clauserik@rowanalytics.com<clauserik@rowanalytics.com
M : +45 20 42 11 90
W: www.rowanalytics.com<http://www.rowanalytics.com/>
Skype: clauserikjensen
[cid:part17.09090004.00020401@rowanalytics.com]
RowAnalytics Ltd Workspace Oxford, 3 King's Meadow, Oxford, OX2 0DP
This electronic mail transmission is intended for the named recipients only. It may contain private and confidential information. If this has come to you in error you must take no action based upon it, nor must you copy it or show it to anyone; please telephone us immediately and return the original to us. We cannot accept any liability for any loss or damage sustained as a result of software viruses. It is your responsibility to carry out such virus checking as is necessary before opening any attachment, which may be included with this message.
Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie.
This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks.
[rispetta l'ambiente]Rispetta l'ambiente. Non stampare questa mail se non è necessario.
Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie.
This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks.
[rispetta l'ambiente]Rispetta l'ambiente. Non stampare questa mail se non è necessario.
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help