Dear Claus,
please could you provide us your project ID (your email account basel@rowanalytics.com is not enough)? It can be found selecting your project name and looking at the info bar in the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz).
Another question: have you applied for a Community User account? If your answer is NO, please submit your application through the form present at this url:
http://help.lab.fiware.org . You should click the button in the right side of the page “Request Community Account upgrade”.
Please describe any issue you may have in the “Additional comments” field.

About your request for the additional users creation, in the future with the implementation of the new IdM you will be able to add users to your main account but currently this is not possible.

Best regards
Marco

Da: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org Per conto di Claus Erik Jensen
Inviato: giovedì 7 maggio 2015 09:52
A: fiware-lab-help@lists.fi-ware.org
Cc: Basel Yousef; Steve Gardner
Oggetto: [Fiware-lab-help] FIWARE Lab resources

Hi,

I hope I finally came to the right channel for assistance with our FIWARE Lab instance? If not, please let me know as soon as possible, as we have already had a communication in an email thread, which I have attached to this email.

In short, we are member of the FIWARE Accelerator FI-ADOPT with the project HealthySwaps (http://360.eai.eu/projects/b8c5f536ca5ed072f3bb1d1e952c519f#.VUsS4vmqpBd).

We have a milestone at the end of June, and we have had a lot of problems getting our FIWARE Lab account working, so now it’s getting urgent to get it fixed.

We have one user, basel@rowanalytics.com right now, but it seems as if we have not been assigned a node. In the attached email thread, On 2015-04-28 13:17, Rastislav Petráš wrote:

> - It seems they don’t yet have any vms, data, etc.
> on an existing node, so we assigned them one of the default nodes for
> FI-ADOPT, i.e the Stockholm node. They will hear back from the node
> help team as soon as their resources are assigned.

However, we have not heard anything from that request. It seems as if Ratislav made a request on Jira, but yesterday we were informed by MIGUEL CARRILLO PACHECO <miguel.carrillopacheco@telefonica.com>, that this was not the correct channel:

> Dear Basel,
>
> I am sorry that this query got unattended but this form in JIRA has
> low priority for us and is not one of the official support channels.
>
> For future reference, they are located here (directly linked from the
> fiware homepage):
>
> * http://www.fiware.org/contact-us [5]
>
> Choose your contact channel carefully as each one has a different
> team, this will speed up the answers a bit.
>
> Regards,
>
> Miguel

That’s the history behind this rather urgent request.

We have been able to test the Identity Management – KeyRock with success.

What we need is the proper authorisation and quotas to at least:
• Create instances of virtual machines so we can set up FIWARE Lab cloud and other General Enablers
• Delete applications. I created a new Application, but it seems as if the user “basel@rowanalytics.com” not authorised to delete it?

Also, how do we create additional users who have developer access to our FIWARE Lab?

Basically, we are new unexperienced users of the FIWARE technologies and the FIWARE Lab, but our use of it should be pretty standard.

If you have any questions, please don’t hesitate to contact me.
Claus Erik Jensen
Senior Developer
E: clauserik@rowanalytics.com
M : +45 20 42 11 90
W: www.rowanalytics.com
Skype: clauserikjensen