Details
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Type:
extRequest
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Status: Closed
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Priority:
Major
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
Description
If a FI-User send a mail to fiware-lab-help@lists.fi-ware.org about an issue. I guess this issue is raised in Jira as a ticket and the FI-User receive a mail notification. We saw that the mail notification does not contain any Ticket ID and we are wondering why?
Could you possibly give us an explanation about it?
BR
Riwal
Activity
| Field | Original Value | New Value |
|---|---|---|
| Component/s | FIWARE-LAB-HELP [ 10279 ] | |
| Component/s | FIWARE-OPS-HELP [ 10280 ] |
| Status | Open [ 1 ] | Answered [ 10104 ] |
| Resolution | Done [ 10000 ] | |
| Status | Answered [ 10104 ] | Done [ 10000 ] |
| Workflow | FW eRequest Workflow [ 26426 ] | FW extRequest Workflow-II [ 40974 ] |
| Status | Done [ 10000 ] | Closed [ 6 ] |
| Issue Type | eRequest [ 10101 ] | extRequest [ 10104 ] |
| Summary | Jira - Why notification does not contain ticket ID? | FIWARE.Request.Lab.Jira - Why notification does not contain ticket ID? |
| Fix Version/s | 2021 [ 12600 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
34m 14s | 1 | Federico Michele Facca | 09/Apr/15 4:07 PM | |||||
|
4d 5h 25m | 1 | Federico Michele Facca | 13/Apr/15 9:33 PM | |||||
|
273d 12h 36m | 1 | Manuel Escriche | 12/Jan/16 9:10 AM |
hi riwal,
this should be achievable, at the moment it's not like that simply because the reply comes from the mailing list ( i guess
federico