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  1. Help-Desk
  2. HELP-2462

FIWARE.Request.Lab.Zurich.VM don't connect in Zurich region.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi.

          I was working with a Virtual Machine in the Zurich region but one week ago
          that I can't connect to it. The following are data of this VM.

          *Info: *Connected to project cristina-2 (ID
          00000000000000000000000000011414)
          IP pública: 160.85.2.16

          Could you check if there is any problem?

          Thank you.

          Cristina.

          Dra. Cristina Albaladejo Pérez
          CEDIT - Parque Tecnológico de Fuente Álamo
          Ctra. del Estrecho-Lobosillo, km. 2
          30320 - Fuente Álamo (Murcia)
          cristina.albaladejo@widhoc.com - Tlf: 968 197 583

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: =?UTF-8?Q?Cristina_Albaladejo_P=C3=A9rez?= <cristina.albaladejo@widhoc.com>]

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            Daniele Santoro
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            Daniele Santoro
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            Daniele Santoro

            Activity

            Ascending order - Click to sort in descending order
            fw.ext.user FW External User created issue -
            danieles Daniele Santoro made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            danieles Daniele Santoro made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            danieles Daniele Santoro made changes -
            Assignee Zurich Node Helpdesk [ zhaw node helpdesk ]
            Hide
            Permalink
            danieles Daniele Santoro added a comment -

            Dear,

            I’ve forwarded your request to the Zurich tech support, but I kindly ask you to check and reply the following:

            • Are you trying to connect using ssh ?
            • If yes, is the public IP still associated with your instance ? Also the key-pair is configured correctly ?
            • Did you check/open relevant ports on the security group associated with the instance ?
            • Did you check the instance console (the VM could be in a “not running” state) ?
            • Can you send us the instance ID ?

            Best,
            Daniele

            Show
            danieles Daniele Santoro added a comment - Dear, I’ve forwarded your request to the Zurich tech support, but I kindly ask you to check and reply the following: Are you trying to connect using ssh ? If yes, is the public IP still associated with your instance ? Also the key-pair is configured correctly ? Did you check/open relevant ports on the security group associated with the instance ? Did you check the instance console (the VM could be in a “not running” state) ? Can you send us the instance ID ? Best, Daniele
            Hide
            Permalink
            ZHAW Node Helpdesk Zurich Node Helpdesk added a comment -

            Hi,

            We have looked into this.

            • Are you trying to connect using ssh ?
            • If yes, is the public IP still associated with your instance ? Also the key-pair is configured correctly ?

            Public IP is associated.

            • Did you check/open relevant ports on the security group associated with the instance ?

            root@node-1:~# nova list-secgroup 1f089a3e-3698-47a1-9f4c-2b2a30769d99
            -----------------------------------------------------------------------------------

            Id Name Description

            -----------------------------------------------------------------------------------

            162b69b3-576d-4da1-baea-ddeb5697e033 widhoc_security_group Securuty Group of Widhoc

            -----------------------------------------------------------------------------------
            root@node-1:~# nova secgroup-list-rules 162b69b3-576d-4da1-baea-ddeb5697e033
            --------------------------------------------------

            IP Protocol From Port To Port IP Range Source Group

            --------------------------------------------------

            tcp 1026 1026 0.0.0.0/0  
            tcp 8080 8080 0.0.0.0/0  
            tcp 22 22 0.0.0.0/0  

            --------------------------------------------------
            root@node-1:~#

            • Did you check the instance console (the VM could be in a “not running” state) ?

            VM is active.

            • Can you send us the instance ID ?

            root@node-1:~# nova list --all-tenants | grep 160.85.2.16

            1f089a3e-3698-47a1-9f4c-2b2a30769d99 Widhoc ACTIVE
            		Running node-int-net-1=192.168.100.47, 160.85.2.16

            root@node-1:~#

            I think the problem is with the secgroups - I think that for the ssh rule, they
            need to set the from port to 0.

            BR,
            Seán.

            Show
            ZHAW Node Helpdesk Zurich Node Helpdesk added a comment - Hi, We have looked into this. Are you trying to connect using ssh ? If yes, is the public IP still associated with your instance ? Also the key-pair is configured correctly ? Public IP is associated. Did you check/open relevant ports on the security group associated with the instance ? root@node-1:~# nova list-secgroup 1f089a3e-3698-47a1-9f4c-2b2a30769d99 ------------------------------------- --------------------- ------------------------- Id Name Description ------------------------------------- --------------------- ------------------------- 162b69b3-576d-4da1-baea-ddeb5697e033 widhoc_security_group Securuty Group of Widhoc ------------------------------------- --------------------- ------------------------- root@node-1:~# nova secgroup-list-rules 162b69b3-576d-4da1-baea-ddeb5697e033 ------------ --------- ------- --------- ------------- IP Protocol From Port To Port IP Range Source Group ------------ --------- ------- --------- ------------- tcp 1026 1026 0.0.0.0/0   tcp 8080 8080 0.0.0.0/0   tcp 22 22 0.0.0.0/0   ------------ --------- ------- --------- ------------- root@node-1:~# Did you check the instance console (the VM could be in a “not running” state) ? VM is active. Can you send us the instance ID ? root@node-1:~# nova list --all-tenants | grep 160.85.2.16 1f089a3e-3698-47a1-9f4c-2b2a30769d99 Widhoc ACTIVE Running node-int-net-1=192.168.100.47, 160.85.2.16 root@node-1:~# I think the problem is with the secgroups - I think that for the ssh rule, they need to set the from port to 0. BR, Seán.
            ZHAW Node Helpdesk Zurich Node Helpdesk made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            Hide
            Permalink
            danieles Daniele Santoro added a comment -

            I've just asked the user to try to change the from port and also to temporary allow all traffic from the security group but in my opinion it should work well with actual configurations. Anyway let's wait for some feedbacks.

            A quick check shows that only port 8080 is really open, 1026 and 22 are not. Could be a firewall issue in your side ?

            Daniele

            Show
            danieles Daniele Santoro added a comment - I've just asked the user to try to change the from port and also to temporary allow all traffic from the security group but in my opinion it should work well with actual configurations. Anyway let's wait for some feedbacks. A quick check shows that only port 8080 is really open, 1026 and 22 are not. Could be a firewall issue in your side ? Daniele
            Hide
            Permalink
            ZHAW Node Helpdesk Zurich Node Helpdesk added a comment -

            Could be, but unlikely to be firewall - everything looks fine there.

            Opening up security groups is a good idea. What image are they running?

            Seán.

            Show
            ZHAW Node Helpdesk Zurich Node Helpdesk added a comment - Could be, but unlikely to be firewall - everything looks fine there. Opening up security groups is a good idea. What image are they running? Seán.
            Hide
            Permalink
            danieles Daniele Santoro added a comment -

            I don't know, I will ask and then I will update you.

            Daniele

            Show
            danieles Daniele Santoro added a comment - I don't know, I will ask and then I will update you. Daniele
            Hide
            Permalink
            ffacca Federico Michele Facca added a comment -

            i assume this is closed?

            Show
            ffacca Federico Michele Facca added a comment - i assume this is closed?
            ZHAW Node Helpdesk Zurich Node Helpdesk made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            Hide
            Permalink
            ZHAW Node Helpdesk Zurich Node Helpdesk added a comment -

            Closed - no further communication after 7 days.

            Show
            ZHAW Node Helpdesk Zurich Node Helpdesk added a comment - Closed - no further communication after 7 days.
            Hide
            Permalink
            danieles Daniele Santoro added a comment -

            This is the reply from user sent yesterday. I've suggested with a screenshot how to open all ports on the security group. Let's see.

            Dear Daniele.

            The image is:
            Image Name: orion-psb-image-R4.2
            region: Zurich

            What rule you suggest that I add? I worked well with the current configuration of the VM but suddenly one day the VM didn't work.

            Show
            danieles Daniele Santoro added a comment - This is the reply from user sent yesterday. I've suggested with a screenshot how to open all ports on the security group. Let's see. Dear Daniele. The image is: Image Name: orion-psb-image-R4.2 region: Zurich What rule you suggest that I add? I worked well with the current configuration of the VM but suddenly one day the VM didn't work.
            danieles Daniele Santoro made changes -
            Attachment signature.asc [ 14917 ]
            danieles Daniele Santoro made changes -
            Comment [ Dear,

            I’ve asked to Crete node help desk to perform a deeper check on your issue. I will let you know.

            Daniele



            --
            --------------------------------------------------------
            Daniele Santoro,
            CREATE-NET Research Center
            ICT Area
            ITC/Research Engineer
            Via alla Cascata 56/D - 38100 Povo Trento (Italy)
            e-mail: daniele.santoro@create-net.org
            Tel: (+39) 0461 312430
            Fax: (+39) 0461 421157
            www.create-net.org

            PGP/GPG-KEY-ID: 0x08E3E8D5
            http://keyserver1.pgp.com/vkd/DownloadKey.event?keyid=0xCA854D8608E3E8D5
            --------------------------------------------------------

            The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited according to the Italian Law 196/2003 of the Legislature. If you received this in error, please contact the sender and delete the material from any computer.


            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help
            ]
            Hide
            Permalink
            danieles Daniele Santoro added a comment -

            This is the reply from user:
            ---------------------
            Dear Daniele.
            I have added the configuration (UDP and TCP) except ICMP but It don't work
            ---------------------

            Can somebody re-open the ticket ?
            Can somebody from Zurich Node Helpdesk check what is not working ? Seems she used the instance without problem in the past and now it is no more reachable. If you need direct contact to user I can give you via private message, just give me your e-mail.
            Daniele

            Show
            danieles Daniele Santoro added a comment - This is the reply from user: --------------------- Dear Daniele. I have added the configuration (UDP and TCP) except ICMP but It don't work --------------------- Can somebody re-open the ticket ? Can somebody from Zurich Node Helpdesk check what is not working ? Seems she used the instance without problem in the past and now it is no more reachable. If you need direct contact to user I can give you via private message, just give me your e-mail. Daniele
            Hide
            Permalink
            danieles Daniele Santoro added a comment -

            Dear,

            I’ve changed the subject of this discussion. In order to get help from Spain support team we need more information. Can you please send us at least:

            • Detailed description of the problem you have
            • Instance ID/User ID
            • Public IP (if any)

            Best,
            Daniele

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            danieles Daniele Santoro added a comment - Dear, I’ve changed the subject of this discussion. In order to get help from Spain support team we need more information. Can you please send us at least: Detailed description of the problem you have Instance ID/User ID Public IP (if any) Best, Daniele _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            danieles Daniele Santoro made changes -
            Attachment signature.asc [ 15000 ]
            Hide
            Permalink
            danieles Daniele Santoro added a comment -

            Spain support should have solved your problem. Please have a check.

            Daniele

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            danieles Daniele Santoro added a comment - Spain support should have solved your problem. Please have a check. Daniele _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            danieles Daniele Santoro made changes -
            Attachment signature.asc [ 15003 ]
            mev Manuel Escriche made changes -
            Sender Email cristina.albaladejo@widhoc.com
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] VM don't connect in Zurich region FIWARE.Request.Lab.VM don't connect in Zurich region.
            mev Manuel Escriche made changes -
            HD-Node Zurich [ 10926 ]
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.Request.Lab.VM don't connect in Zurich region. FIWARE.Request.Lab.Zurich.VM don't connect in Zurich region.
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		1h 56m 1 Daniele Santoro 07/Apr/15 11:03 AM
            In Progress In Progress Answered Answered
            		37m 5s 1 Zurich Node Helpdesk 07/Apr/15 11:40 AM
            Answered Answered Closed Closed
            		6d 12h 30m 1 Zurich Node Helpdesk 14/Apr/15 12:10 AM

              People

              • Assignee:
                ZHAW Node Helpdesk Zurich Node Helpdesk
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: