Details
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Type: extRequest
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Status: Closed
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Priority: Major
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
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Sender Email:
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HD-Node:Spain
Description
Dear Sir/Madam,
I had an cep instance (from the image in fiware cloud portal) that ran well before. But since yesterday it was not accessible any more. I tried to "reboot" the instance, it didn't work out, then I tried terminate it and recreate a new instance, but the old one cannot be terminated.
Now the instance "status" is active, "task" is deleting, and "power state" is running, no matter what (reboot and terminate) I do to the instance.
Is it possible to repair the instance back to normal?
Thank you very much
Best regards,
Dr. Zhiying Liu
IT-Softwareentwicklung
QSC AG
Mathias-Brüggen-Straße 55
50829 Köln
Telefon: 0221 6698 - 497
Mobil: 0157 57986543
E-Mail: Zhiying.Liu@qsc.de<Zhiying.Liu@qsc.de>
Internet: www.qsc.de<http://www.qsc.de/>
_______________________________________________
Fiware-tech-help mailing list
Fiware-tech-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-tech-help
[Created via e-mail received from: "Liu, Zhiying" <zhiying.liu@qsc.de>]
Received another email about a different problem (they cannot contact with a server in port 9090).
I've checked that there is not a problem with iptables in the host where the VM is running. The counter shows that the packages traverse the firewall.
I've sent an email commenting that I think this other problem is unrelated with the original issue, and suggesting to open a new ticket support, but this time to tech-help, as this is a problem with the software inside the image.
This is the message:
>Good evening Chema,
>Although I can access the instance (IP130.206.85.130) through ssh, but
>I cannot connect to http://130.206.85.130:8080/AuthoringTool/Main.html
>to modify my projects, cannot send events to it, i.e. cannot send any
>commands to ProtonOnWebserver.
>I guess the services are somehow broken. What could I do? or could you
>please repair it so that I can use the event processing?
>Thanks and regards,
>Jane
Good morning,
Sorry if this is not the origin account of the message, but I cannot see
the address of the new message in the Jira tool.
I've checked that this is not a network problem: the host where your VM
is running is passing the traffic to port 8080 on your VM.
I think this is unrelated with the original incident, please might you
open a new one? Here is the contacts page
http://www.fiware.org/Contact-us/ ; there is a different address to the
problems with the GE software instead of problems with the
infrastructure.
Best wishes,
Chema.