Dear,

Can you please let me know the region and the name/ID of the instance having problem ?

Regards,
Daniele

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Hi Daniele,

The region is Spain and the instance name is novanova with ID:
b18d09a7-a7b2-44e3-bcfe-2fd5c4979a36

Thanks for your kind help.
Regards, Xavier Carol.

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Dear,

Let me forward the issue to the Spain node, they will help you recovering your instance.

Daniele

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The VM is running, but the state that OpenStack see is SUSPENDED. I'm goign to change the state manually

Solved: state of the VM changed. Mail sent to user:

Good morning Xavier:

We've solved the problem with your VM: now is in "Running" state again.

Although the VM is ready, please be aware that the "Spain region" is
temporally out of resources and therefore other problems can arise: we
are working on this issue. Meanwhile, it is better to work with another
region.

Best regards:

Chema Peribáñez

Mail received from user:

Hi Chema

Lo tendré en cuenta y me cambio de región.

Muchas gracias por tu ayuda!

Un cordial saludo, Xavi.

Translation:

Hi Chema.

I will keep that in mind: I'm going to change the region

Thank you for your help

Regards:

Xavier