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  1. Help-Desk
  2. HELP-1910

FIWARE.Request.Lab.Spain.suspended instance cannot be resumed.

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-LAB-HELP
    • Labels:
      None

      Description

      Hi,

      I've created an image and its current state is: SUSPENDED - Task: resuming.
      As I first suspended it a then tried to resume it. But it never ends
      resuming. There is no operation I can try to unblock this situation. So, I
      need your help.

      Thank you very much.
      Kind regards, Xavier Carol.

      _______________________________________________
      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fi-ware.org
      https://lists.fi-ware.org/listinfo/fiware-lab-help

      [Created via e-mail received from: Xavier Carol Rossell <xavier.carol@i2cat.net>]

      1. signature.asc
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        Daniele Santoro
      2. signature.asc
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        Daniele Santoro

        Activity

        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Open Open In Progress In Progress
        5h 13m 1 Daniele Santoro 12/Jan/15 11:37 PM
        In Progress In Progress Closed Closed
        6d 10h 4m 1 Jose Maria Peribañez 19/Jan/15 9:42 AM
        fla Fernando Lopez made changes -
        Fix Version/s 2021 [ 12600 ]
        backlogmanager Backlog Manager made changes -
        Summary FIWARE.Request.Lab.suspended instance cannot be resumed. FIWARE.Request.Lab.Spain.suspended instance cannot be resumed.
        mev Manuel Escriche made changes -
        HD-Node Spain [ 10846 ]
        backlogmanager Backlog Manager made changes -
        Summary [Fiware-lab-help] suspended instance cannot be resumed FIWARE.Request.Lab.suspended instance cannot be resumed.
        mev Manuel Escriche made changes -
        Sender Email xavier.carol@i2cat.net
        jmperibanez Jose Maria Peribañez made changes -
        Resolution Done [ 10000 ]
        Status In Progress [ 3 ] Closed [ 6 ]
        Hide
        jmperibanez Jose Maria Peribañez added a comment -

        Solved: state of the VM changed. Mail sent to user:

        Good morning Xavier:

        We've solved the problem with your VM: now is in "Running" state again.

        Although the VM is ready, please be aware that the "Spain region" is
        temporally out of resources and therefore other problems can arise: we
        are working on this issue. Meanwhile, it is better to work with another
        region.

        Best regards:

        Chema Peribáñez

        Mail received from user:

        Hi Chema

        Lo tendré en cuenta y me cambio de región.

        Muchas gracias por tu ayuda!

        Un cordial saludo, Xavi.

        Translation:

        Hi Chema.

        I will keep that in mind: I'm going to change the region

        Thank you for your help

        Regards:

        Xavier

        Show
        jmperibanez Jose Maria Peribañez added a comment - Solved: state of the VM changed. Mail sent to user: Good morning Xavier: We've solved the problem with your VM: now is in "Running" state again. Although the VM is ready, please be aware that the "Spain region" is temporally out of resources and therefore other problems can arise: we are working on this issue. Meanwhile, it is better to work with another region. Best regards: Chema Peribáñez Mail received from user: Hi Chema Lo tendré en cuenta y me cambio de región. Muchas gracias por tu ayuda! Un cordial saludo, Xavi. Translation: Hi Chema. I will keep that in mind: I'm going to change the region Thank you for your help Regards: Xavier
        Hide
        jmperibanez Jose Maria Peribañez added a comment -

        The VM is running, but the state that OpenStack see is SUSPENDED. I'm goign to change the state manually

        Show
        jmperibanez Jose Maria Peribañez added a comment - The VM is running, but the state that OpenStack see is SUSPENDED. I'm goign to change the state manually
        henar Henar Muñoz made changes -
        Assignee Spain Node Support Team [ spain.node ] Jose Maria Peribañez [ joseperibañez ]
        henar Henar Muñoz made changes -
        Assignee Spain Node Support Team [ spain.node ] Henar Muñoz [ henar ]
        danieles Daniele Santoro made changes -
        Attachment signature.asc [ 13057 ]
        Hide
        danieles Daniele Santoro added a comment -

        Dear,

        Let me forward the issue to the Spain node, they will help you recovering your instance.

        Daniele

        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-lab-help

        Show
        danieles Daniele Santoro added a comment - Dear, Let me forward the issue to the Spain node, they will help you recovering your instance. Daniele _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
        danieles Daniele Santoro made changes -
        Assignee Daniele Santoro [ danieles ] Spain Node Support Team [ spain.node ]
        Hide
        fw.ext.user FW External User added a comment -

        Hi Daniele,

        The region is Spain and the instance name is novanova with ID:
        b18d09a7-a7b2-44e3-bcfe-2fd5c4979a36

        Thanks for your kind help.
        Regards, Xavier Carol.

        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-lab-help

        Show
        fw.ext.user FW External User added a comment - Hi Daniele, The region is Spain and the instance name is novanova with ID: b18d09a7-a7b2-44e3-bcfe-2fd5c4979a36 Thanks for your kind help. Regards, Xavier Carol. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
        danieles Daniele Santoro made changes -
        Status Open [ 1 ] In Progress [ 3 ]
        danieles Daniele Santoro made changes -
        Assignee Daniele Santoro [ danieles ]
        danieles Daniele Santoro made changes -
        Attachment signature.asc [ 13055 ]
        Hide
        danieles Daniele Santoro added a comment -

        Dear,

        Can you please let me know the region and the name/ID of the instance having problem ?

        Regards,
        Daniele

        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-lab-help

        Show
        danieles Daniele Santoro added a comment - Dear, Can you please let me know the region and the name/ID of the instance having problem ? Regards, Daniele _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
        danieles Daniele Santoro made changes -
        Field Original Value New Value
        Component/s FIWARE-LAB-HELP [ 10279 ]
        fw.ext.user FW External User created issue -

          People

          • Assignee:
            jmperibanez Jose Maria Peribañez
            Reporter:
            fw.ext.user FW External User
          • Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: