Details
-
Type:
extRequest
-
Status: Closed
-
Priority:
Major
-
Resolution: Done
-
Fix Version/s: Sprint 4.1.3
-
Component/s: FIWARE-LAB-HELP
-
Labels:None
-
Sender Email:
-
HD-Node:Budapest
Description
i have some files i need to store but my instance is stuck ata rebooting state and i cant connevt i am on budapest!!!
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[Created via e-mail received from: dimitris papageorgiou <jim-papa@hotmail.com>]
Activity
instance name: ketr
Please keep the mailing list in CC when you the reply.
Daniele
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Again, Please keep the mailing list in CC when you the reply. I’ve already forwarded your last two messages to the list.
Daniele
–
--------------------------------------------------------
Daniele Santoro,
CREATE-NET Research Center
ICT Area
ITC/Research Engineer
Via alla Cascata 56/D - 38100 Povo Trento (Italy)
e-mail: daniele.santoro@create-net.org
Tel: (+39) 0461 408400 - interno/extension 1318
Fax: (+39) 0461 421157
www.create-net.org
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instance id: 2d4eeca4-ea64-4c29-bdb5-2dc90a34596f
Dear,
we found some networks problem of our node (Budapest), please try to
connect to youre VM. I hope now working. Please write a response about
the state of your problem. Is it remained or is it resolved.
Best Regards,
Gergo
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still got a problem....
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Dear,
I see the instance is in ACTIVE state now. Do you use security group on
this instance? The security group is needed for ssh.
Best Regards,
Gergo
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yes!...
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is there any update with the system still cant connect...
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Dear Dimitris,
we try to find why not working your instance. Another instances work
well on my node. Does you try to connect your instance with the 'View
display' on the cloud portal? Did the VM start correctly? Does sshd run
on the instance?
Best Regards,
Gergo
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Server disconnected (code: 1006)...via display
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148.6.80.122 my floating ip i checked and in port 22 is closed!!! i cant connect at all!
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stuck at reboot once again.... pfff goodbye to my data
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Dear Dimitris,
I think it is early to say goodbye to your data. Our team is working
hard to reveal what is the issue with your instance. Note, all other
vm-s seem running just fine, and newly created ones - just to test
functionality - are okay, too.
Right now we see that your node starts properly, it gets an internal
address (currently 10.10.10.110). However, when trying to reach it, it
turns out not even the mac address is found in the network namespace. We
try to find the root of the problem, we ask some more patience with it.
Keep in touch, cheers,
Józsi
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thank u both for the support but it doesnt seem to get any better i just created another instance with the same acount and floating ip an worked fine!!!what is wrong with my instance...
Date: Sat, 20 Dec 2014 15:47:49 +0100
From: steger.jozsef@wigner.mta.hu
To: jim-papa@hotmail.com; gombos.gergo@wigner.mta.hu
CC: fiware-lab-help@lists.fi-ware.org
Subject: Re: [Fiware-lab-help] problem with my instance
Dear Dimitris,
I think it is early to say goodbye to your data. Our team is working
hard to reveal what is the issue with your instance. Note, all other
vm-s seem running just fine, and newly created ones - just to test
functionality - are okay, too.
Right now we see that your node starts properly, it gets an internal
address (currently 10.10.10.110). However, when trying to reach it,
it turns out not even the mac address is found in the network
namespace. We try to find the root of the problem, we ask some more
patience with it.
Keep in touch, cheers,
Józsi
On 12/20/2014 03:15 PM, dimitris
papageorgiou wrote:
stuck at reboot once again.... pfff goodbye to my
data
> Date: Sat, 20 Dec 2014 14:44:23 +0100
> From: gombos.gergo@wigner.mta.hu
> To: jim-papa@hotmail.com
> CC: fiware-lab-help@lists.fi-ware.org
> Subject: Re: [Fiware-lab-help] problem with my instance
>
> 2014-12-20 13:58 időpontban dimitris papageorgiou ezt
írta:
> > is there any update with the system still cant
connect...
> >
> >> Date: Sat, 20 Dec 2014 12:28:05 +0100
> >> From: gombos.gergo@wigner.mta.hu
> >> To: jim-papa@hotmail.com
> >> CC: fiware-lab-help@lists.fi-ware.org
> >> Subject: Re: [Fiware-lab-help] problem with my
instance
> >>
> >> Dear,
> >>
> >> I see the instance is in ACTIVE state now. Do
you use security group
> Dear Dimitris,
>
> we try to find why not working your instance. Another
instances work
> well on my node. Does you try to connect your instance
with the 'View
> display' on the cloud portal? Did the VM start correctly?
Does sshd run
> on the instance?
>
> Best Regards,
> Gergo
>
> > on
> >> this instance? The security group is needed for
ssh.
> >>
> >> Best Regards,
> >> Gergo
> >>
> >> 2014-12-20 12:10 időpontban dimitris
papageorgiou ezt írta:
> >> > still got a problem....
> >> >
> >> >> Date: Sat, 20 Dec 2014 12:03:50 +0100
> >> >> From: gombos.gergo@wigner.mta.hu
> >> >> To: jim-papa@hotmail.com
> >> >> CC: fiware-lab-help@lists.fi-ware.org
> >> >> Subject: Re: [Fiware-lab-help] problem
with my instance
> >> >>
> >> >> Dear,
> >> >>
> >> >> we found some networks problem of our
node (Budapest), please try
> > to
> >> >
> >> >> connect to youre VM. I hope now
working. Please write a response
> >> > about
> >> >> the state of your problem. Is it
remained or is it resolved.
> >> >>
> >> >> Best Regards,
> >> >> Gergo
> >> >>
> >> >> 2014-12-20 10:11 időpontban dimitris
papageorgiou ezt írta:
> >> >> > i have some files i need to store
but my instance is stuck ata
> >> >> > rebooting state and i cant connevt
i am on budapest!!!
> >> >>
> >>
>
any new for my acount.. its presentation date today and i am getting a marvelous zero in 3 hours if i cant connect!!!
Date: Sat, 20 Dec 2014 15:47:49 +0100
From: steger.jozsef@wigner.mta.hu
To: jim-papa@hotmail.com; gombos.gergo@wigner.mta.hu
CC: fiware-lab-help@lists.fi-ware.org
Subject: Re: [Fiware-lab-help] problem with my instance
Dear Dimitris,
I think it is early to say goodbye to your data. Our team is working
hard to reveal what is the issue with your instance. Note, all other
vm-s seem running just fine, and newly created ones - just to test
functionality - are okay, too.
Right now we see that your node starts properly, it gets an internal
address (currently 10.10.10.110). However, when trying to reach it,
it turns out not even the mac address is found in the network
namespace. We try to find the root of the problem, we ask some more
patience with it.
Keep in touch, cheers,
Józsi
On 12/20/2014 03:15 PM, dimitris
papageorgiou wrote:
stuck at reboot once again.... pfff goodbye to my
data
> Date: Sat, 20 Dec 2014 14:44:23 +0100
> From: gombos.gergo@wigner.mta.hu
> To: jim-papa@hotmail.com
> CC: fiware-lab-help@lists.fi-ware.org
> Subject: Re: [Fiware-lab-help] problem with my instance
>
> 2014-12-20 13:58 időpontban dimitris papageorgiou ezt
írta:
> > is there any update with the system still cant
connect...
> >
> >> Date: Sat, 20 Dec 2014 12:28:05 +0100
> >> From: gombos.gergo@wigner.mta.hu
> >> To: jim-papa@hotmail.com
> >> CC: fiware-lab-help@lists.fi-ware.org
> >> Subject: Re: [Fiware-lab-help] problem with my
instance
> >>
> >> Dear,
> >>
> >> I see the instance is in ACTIVE state now. Do
you use security group
> Dear Dimitris,
>
> we try to find why not working your instance. Another
instances work
> well on my node. Does you try to connect your instance
with the 'View
> display' on the cloud portal? Did the VM start correctly?
Does sshd run
> on the instance?
>
> Best Regards,
> Gergo
>
> > on
> >> this instance? The security group is needed for
ssh.
> >>
> >> Best Regards,
> >> Gergo
> >>
> >> 2014-12-20 12:10 időpontban dimitris
papageorgiou ezt írta:
> >> > still got a problem....
> >> >
> >> >> Date: Sat, 20 Dec 2014 12:03:50 +0100
> >> >> From: gombos.gergo@wigner.mta.hu
> >> >> To: jim-papa@hotmail.com
> >> >> CC: fiware-lab-help@lists.fi-ware.org
> >> >> Subject: Re: [Fiware-lab-help] problem
with my instance
> >> >>
> >> >> Dear,
> >> >>
> >> >> we found some networks problem of our
node (Budapest), please try
> > to
> >> >
> >> >> connect to youre VM. I hope now
working. Please write a response
> >> > about
> >> >> the state of your problem. Is it
remained or is it resolved.
> >> >>
> >> >> Best Regards,
> >> >> Gergo
> >> >>
> >> >> 2014-12-20 10:11 időpontban dimitris
papageorgiou ezt írta:
> >> >> > i have some files i need to store
but my instance is stuck ata
> >> >> > rebooting state and i cant connevt
i am on budapest!!!
> >> >>
> >>
>
this getting frustrating ... can i at least get a respnse of any posibility that i can acess certain data in me instance to save them and i promise never to use the system again!
Date: Sat, 20 Dec 2014 15:47:49 +0100
From: steger.jozsef@wigner.mta.hu
To: jim-papa@hotmail.com; gombos.gergo@wigner.mta.hu
CC: fiware-lab-help@lists.fi-ware.org
Subject: Re: [Fiware-lab-help] problem with my instance
Dear Dimitris,
I think it is early to say goodbye to your data. Our team is working
hard to reveal what is the issue with your instance. Note, all other
vm-s seem running just fine, and newly created ones - just to test
functionality - are okay, too.
Right now we see that your node starts properly, it gets an internal
address (currently 10.10.10.110). However, when trying to reach it,
it turns out not even the mac address is found in the network
namespace. We try to find the root of the problem, we ask some more
patience with it.
Keep in touch, cheers,
Józsi
On 12/20/2014 03:15 PM, dimitris
papageorgiou wrote:
stuck at reboot once again.... pfff goodbye to my
data
> Date: Sat, 20 Dec 2014 14:44:23 +0100
> From: gombos.gergo@wigner.mta.hu
> To: jim-papa@hotmail.com
> CC: fiware-lab-help@lists.fi-ware.org
> Subject: Re: [Fiware-lab-help] problem with my instance
>
> 2014-12-20 13:58 időpontban dimitris papageorgiou ezt
írta:
> > is there any update with the system still cant
connect...
> >
> >> Date: Sat, 20 Dec 2014 12:28:05 +0100
> >> From: gombos.gergo@wigner.mta.hu
> >> To: jim-papa@hotmail.com
> >> CC: fiware-lab-help@lists.fi-ware.org
> >> Subject: Re: [Fiware-lab-help] problem with my
instance
> >>
> >> Dear,
> >>
> >> I see the instance is in ACTIVE state now. Do
you use security group
> Dear Dimitris,
>
> we try to find why not working your instance. Another
instances work
> well on my node. Does you try to connect your instance
with the 'View
> display' on the cloud portal? Did the VM start correctly?
Does sshd run
> on the instance?
>
> Best Regards,
> Gergo
>
> > on
> >> this instance? The security group is needed for
ssh.
> >>
> >> Best Regards,
> >> Gergo
> >>
> >> 2014-12-20 12:10 időpontban dimitris
papageorgiou ezt írta:
> >> > still got a problem....
> >> >
> >> >> Date: Sat, 20 Dec 2014 12:03:50 +0100
> >> >> From: gombos.gergo@wigner.mta.hu
> >> >> To: jim-papa@hotmail.com
> >> >> CC: fiware-lab-help@lists.fi-ware.org
> >> >> Subject: Re: [Fiware-lab-help] problem
with my instance
> >> >>
> >> >> Dear,
> >> >>
> >> >> we found some networks problem of our
node (Budapest), please try
> > to
> >> >
> >> >> connect to youre VM. I hope now
working. Please write a response
> >> > about
> >> >> the state of your problem. Is it
remained or is it resolved.
> >> >>
> >> >> Best Regards,
> >> >> Gergo
> >> >>
> >> >> 2014-12-20 10:11 időpontban dimitris
papageorgiou ezt írta:
> >> >> > i have some files i need to store
but my instance is stuck ata
> >> >> > rebooting state and i cant connevt
i am on budapest!!!
> >> >>
> >>
>
Dear Dimitris,
Please take it into account that help desk only operates from Monday to
Friday in working hours, and the nodes in non-Spainish regions are under
testing and configuration as declared in the FIWARE-Lab portal.
Fortunately, my colleagues have started handling the problem as soon as
it was reported on Saturday. However, the problem with your vm is a bit
different, and we have not experienced similar issue before. So, it
takes time to investigate and solve it. The file system of your vm is in
safe, and I'm sure that we will be able to recover it.
I kindly ask your patience and hope that we will be able to close this
issue on Monday.
Best regards,
Sandor
–
Sándor Laki
EU FP7 FI-PPP XIFI project,
Wigner Research Centre for Physics,
Hungarian Academy of Sciences
Konkoly Thege Miklós út 29-33.
H-1121, Budapest, Hungary
Cell: +36 70 374 2646
Skype: sandor.laki
XIFI: https://fi-xifi.eu/home.html
FI-PPP: http://www.fi-ppp.eu/
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still on hold anything new ..new day new hopes and deadline for calling sick yesterday! please just give me any feedback if it tis something i can do !!
Date: Sun, 21 Dec 2014 18:06:29 +0100
From: laki.sandor@wigner.mta.hu
To: jim-papa@hotmail.com; fiware-lab-help@lists.fi-ware.org
CC: steger.jozsef@wigner.mta.hu; gombos.gergo@wigner.mta.hu
Subject: Re: [Fiware-lab-help] problem with my instance
Dear Dimitris,
Please take it into account that help desk only operates from
Monday to Friday in working hours, and the nodes in non-Spainish
regions are under testing and configuration as declared in the
FIWARE-Lab portal. Fortunately, my colleagues have started
handling the problem as soon as it was reported on Saturday.
However, the problem with your vm is a bit different, and we have
not experienced similar issue before. So, it takes time to
investigate and solve it. The file system of your vm is in safe,
and I'm sure that we will be able to recover it.
I kindly ask your patience and hope that we will be able to close
this issue on Monday.
Best regards,
Sandor
2014.12.21. 16:37 keltezéssel, dimitris papageorgiou írta:
this getting frustrating ... can i at least get a
respnse of any posibility that i can acess certain data in me
instance to save them and i promise never to use the system
again!
Date: Sat, 20 Dec 2014 15:47:49 +0100
From: steger.jozsef@wigner.mta.hu
To: jim-papa@hotmail.com; gombos.gergo@wigner.mta.hu
CC: fiware-lab-help@lists.fi-ware.org
Subject: Re: [Fiware-lab-help] problem with my instance
Dear Dimitris,
I think it is early to say goodbye to your data. Our team is
working hard to reveal what is the issue with your instance.
Note, all other vm-s seem running just fine, and newly created
ones - just to test functionality - are okay, too.
Right now we see that your node starts properly, it gets an
internal address (currently 10.10.10.110). However, when
trying to reach it, it turns out not even the mac address is
found in the network namespace. We try to find the root of the
problem, we ask some more patience with it.
Keep in touch, cheers,
Józsi
On 12/20/2014 03:15 PM,
dimitris papageorgiou wrote:
stuck at reboot once again.... pfff goodbye
to my data
> Date: Sat, 20 Dec 2014 14:44:23 +0100
> From: gombos.gergo@wigner.mta.hu
> To: jim-papa@hotmail.com
> CC: fiware-lab-help@lists.fi-ware.org
> Subject: Re: [Fiware-lab-help] problem with my
instance
>
> 2014-12-20 13:58 időpontban dimitris papageorgiou
ezt írta:
> > is there any update with the system still cant
connect...
> >
> >> Date: Sat, 20 Dec 2014 12:28:05 +0100
> >> From: gombos.gergo@wigner.mta.hu
> >> To: jim-papa@hotmail.com
> >> CC: fiware-lab-help@lists.fi-ware.org
> >> Subject: Re: [Fiware-lab-help] problem
with my instance
> >>
> >> Dear,
> >>
> >> I see the instance is in ACTIVE state now.
Do you use security group
> Dear Dimitris,
>
> we try to find why not working your instance.
Another instances work
> well on my node. Does you try to connect your
instance with the 'View
> display' on the cloud portal? Did the VM start
correctly? Does sshd run
> on the instance?
>
> Best Regards,
> Gergo
>
> > on
> >> this instance? The security group is
needed for ssh.
> >>
> >> Best Regards,
> >> Gergo
> >>
> >> 2014-12-20 12:10 időpontban dimitris
papageorgiou ezt írta:
> >> > still got a problem....
> >> >
> >> >> Date: Sat, 20 Dec 2014 12:03:50
+0100
> >> >> From: gombos.gergo@wigner.mta.hu
> >> >> To: jim-papa@hotmail.com
> >> >> CC: fiware-lab-help@lists.fi-ware.org
> >> >> Subject: Re: [Fiware-lab-help]
problem with my instance
> >> >>
> >> >> Dear,
> >> >>
> >> >> we found some networks problem of
our node (Budapest), please try
> > to
> >> >
> >> >> connect to youre VM. I hope now
working. Please write a response
> >> > about
> >> >> the state of your problem. Is it
remained or is it resolved.
> >> >>
> >> >> Best Regards,
> >> >> Gergo
> >> >>
> >> >> 2014-12-20 10:11 időpontban
dimitris papageorgiou ezt írta:
> >> >> > i have some files i need to
store but my instance is stuck ata
> >> >> > rebooting state and i cant
connevt i am on budapest!!!
> >> >>
> >>
>
Dear Dimitris,
we could not find the problem with your instance, but we found a
solution. Please create a new instance with the same
configuration(keypair,small,ubuntu). After that we will change the disk
on the VM. We will copy the bad instance disk under the new instance,
and you can connect the new instance.
Please send us an email, when the instance are created.
We apologize for the inconvenience,
Gergo
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ready ketr ame name ... waiting for information when its ready please try to be fast i begging!!!
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Dear Dimitris,
we changed the disk under the VM. Please try. Does it works correctly?
We apologize again for the inconvenience,
Gergo
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u just saved my life....THANK U ALL AND I AM REALLY SORRY!!!!
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Dear,
I’ve just fwd your request tot he Budapest region, in the meantime please give us some more information about your instance: instance name or ID.
Daniele
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