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  1. Help-Desk
  2. HELP-1719

FIWARE.Request.Lab.Spain.VM in shut off status

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: Sprint 4.1.3
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi,Can you please make my VM active again? I tried rebooting but nothing happened. When I try to connect with putty , it posts "server refused our key". Is this the problem? Can you please turn my VM active?Thank you Nikolaos Papadimitriou

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: enas filos apo ta palia <npapadimitriou1507@hotmail.com>]

            Activity

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            fw.ext.user FW External User created issue -
            marcocipriani Marco Cipriani made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            marcocipriani Marco Cipriani made changes -
            Assignee Marco Cipriani [ marco ]
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            marcocipriani Marco Cipriani added a comment -

            Dear Nikolaos,

            I'm sorry for the inconvenience.

            Please, could you specify the Region that you are using? (Spain, Trento, Lannion...)

            Thanks

            Marco

            Da: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org Per conto di enas filos apo ta palia
            Inviato: martedì 16 dicembre 2014 18:07
            A: fiware-lab-help@lists.fi-ware.org
            Oggetto: [Fiware-lab-help] VM in shut off status

            Hi,
            Can you please make my VM active again? I tried rebooting but nothing happened. When I try to connect with putty , it posts "server refused our key". Is this the problem? Can you please turn my VM active?
            Thank you
            Nikolaos Papadimitriou
            Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie.

            This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks.

            [rispetta l'ambiente]Rispetta l'ambiente. Non stampare questa mail se non è necessario.

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            marcocipriani Marco Cipriani added a comment - Dear Nikolaos, I'm sorry for the inconvenience. Please, could you specify the Region that you are using? (Spain, Trento, Lannion...) Thanks Marco Da: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org Per conto di enas filos apo ta palia Inviato: martedì 16 dicembre 2014 18:07 A: fiware-lab-help@lists.fi-ware.org Oggetto: [Fiware-lab-help] VM in shut off status Hi, Can you please make my VM active again? I tried rebooting but nothing happened. When I try to connect with putty , it posts "server refused our key". Is this the problem? Can you please turn my VM active? Thank you Nikolaos Papadimitriou Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie. This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks. [rispetta l'ambiente] Rispetta l'ambiente. Non stampare questa mail se non è necessario.
            marcocipriani Marco Cipriani made changes -
            Attachment logo Ambiente_foglia2.jpg [ 12882 ]
            marcocipriani Marco Cipriani made changes -
            Status Open [ 1 ] In Progress [ 3 ]
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            marcocipriani Marco Cipriani added a comment -

            Dear Nikolaos,
            yesterday there was some problem in the Spain region.
            I have forwarded your issue to the Spanish node support team.
            In the meantime, try again to reboot your instance and let us know if your instance is back in "Active" status and reachable via ssh.
            Today I have solved a similar problem in this way.

            Best regards
            Marco

            Show
            marcocipriani Marco Cipriani added a comment - Dear Nikolaos, yesterday there was some problem in the Spain region. I have forwarded your issue to the Spanish node support team. In the meantime, try again to reboot your instance and let us know if your instance is back in "Active" status and reachable via ssh. Today I have solved a similar problem in this way. Best regards Marco
            marcocipriani Marco Cipriani made changes -
            Attachment logo Ambiente_foglia2.jpg [ 12907 ]
            Hide
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            marcocipriani Marco Cipriani added a comment -

            The previous message of the user Nikolaos Papadimitriou was:

            [npapadimitriou1507@hotmail.com]
            It is spain. I use this email for my account.
            Yours
            Nikolaos Papadimitriou

            Show
            marcocipriani Marco Cipriani added a comment - The previous message of the user Nikolaos Papadimitriou was: [npapadimitriou1507@hotmail.com] It is spain. I use this email for my account. Yours Nikolaos Papadimitriou
            marcocipriani Marco Cipriani made changes -
            Assignee Marco Cipriani [ marco ] Spain Node Support Team [ spain.node ]
            henar Henar Muñoz made changes -
            Assignee Spain Node Support Team [ spain.node ] Henar Muñoz [ henar ]
            henar Henar Muñoz made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            henar Henar Muñoz made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            Hide
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            marcocipriani Marco Cipriani added a comment -

            Tha last message of the user Nikolaos Papadimitriou was:

            Dear Marco
            Problem solved. I've followed your instructions and you were right.
            Thank you
            Papadimitriou Nikolaos

            Show
            marcocipriani Marco Cipriani added a comment - Tha last message of the user Nikolaos Papadimitriou was: Dear Marco Problem solved. I've followed your instructions and you were right. Thank you Papadimitriou Nikolaos
            mev Manuel Escriche made changes -
            Fix Version/s Sprint 4.1.3 [ 10739 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] VM in shut off status FIWARE.Request.Lab.VM in shut off status
            mev Manuel Escriche made changes -
            Sender Email npapadimitriou1507@hotmail.com
            mev Manuel Escriche made changes -
            HD-Node Spain [ 10846 ]
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.Request.Lab.VM in shut off status FIWARE.Request.Lab.Spain.VM in shut off status
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		48m 36s 1 Marco Cipriani 16/Dec/14 6:57 PM
            In Progress In Progress Answered Answered
            		1d 13h 7m 1 Henar Muñoz 18/Dec/14 8:05 AM
            Answered Answered Closed Closed
            		1s 1 Henar Muñoz 18/Dec/14 8:05 AM

              People

              • Assignee:
                henar Henar Muñoz
                Reporter:
                fw.ext.user FW External User
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                Dates

                • Created:
                  Updated:
                  Resolved: